Extended Stay America - White Plains - Elmsford

We left 2 days earlier but couldn’t get reimbursed for 2 last nights. I had paid a pet fee for the entire week and the staff was unable to charge 2 nights back for that as well. We had booked and paid for a room with 2 double beds. Upon arrival we were told that the 2-bed rooms were all booked and we had to stay in a room with 1 queen bed. Although we were 3 people. We were able to change the room the next night. As an „ inconvenience“Token we didn’t have to pay the pet fee for the first night. The room was definitely a smoker room and smelled terrible. All the hallways smelled strongly like someone smoked marijuana in their room. In our first room, the fridge didn’t work. In our second room the hot plates in the kitchen didn’t work. We called the front desk three times but they didn’t even bother sending someone. They told us to turn off all the switches in the electrical panel and turn them on again. We stayed 5 days in total because we didn’t have a choice. I would not recommend this hotel to families with young children.

Nada. Terminé yendo al hotel de al lado. No había nadie en el mostrador de recepción- esperé 5 minutos. Había un coche corriendo fuera de la puerta con dos personas dentro. La puerta trasera del garaje tenía un cristal roto cubierto con un pedazo de cartón. ¡no es muy seguro! Un lugar aterrador.

Todo estaba sucio. El garaje y la escalera estaban llenos de basura. Las alfombras de todo el hotel parecían como si no fueran aspiradas en semanas. Había arándanos esparcidos por toda la pared en el ascensor. Había pelo en una de las almohadas de mi cama. Mi habitación apestaba a humo de cigarrillos. Si estás desesperado y necesitas un lugar barato para quedarte, funciona. Aparte de eso, pagaría más de $30 extra y me quedaría en otro lugar.

Trash

Five days of no housekeeping service and I got charged because what I left required a dumping fee to cleanup really.