Birch Hotel

Not what it is described to be.

There was garbage in my room! Right next to the end table, easily seen. The shower drain was clogged so as you took a shower the bottom of the basen filled up with water and you stood in it while you showered. The shower leaks out of the side panel runs along the floor and soaks the carpeting outside of the bathroom door. The carpeting in the room overall was very stained. There was no lock for securing the door other than a door knob turn button. My room was on the ground floor and the windows secured with a clip latch only. I disliked my stay here very much. The worst part of it all was when I brought it up to the front desk management all they said was sorry.

It was close to our Family

Smelling cigarette smoke from other rooms.Breakfast not on time and not hot food.We did complain to the hotel.

Attentiveness of staff and the very good breakfast

The hotel is tired. It needs sprucing up and redecorating. The brekfast buffet was cramped and didn't look good although it was excellent.

The staff were very nice

When we arrived we waited for 20 minutes before we were seen at reception. The window was open in our bedroom and it was freezing cold but the radiator didn't work. I was charged twice for the room, but later refunded. They were very helpful in refunding it but if I hadn't had enough money in my account I would have gone overdrawn and been fined.

All the staff were very helpful and nothing was too much trouble

It is a bit tired. Failed to clean the room one day