Hoteles en San Felipe de Puerto Plata

Ventajas: Bien

Desventajas: Bien

Ventajas: Muy recomendable si eres VIP y quieres un ambiente solo para adultos

Desventajas: No hay suficiente comida dominicana.

Ventajas: La comida

Desventajas: Que llovió mucho y no pudimos disfrutar de todo

Ventajas: La comida era buena. Teníamos diferentes opciones a lo largo de todo el día. Nunca pasó hambre. El personal del restaurante y de los bares era muy agradable

Desventajas: ¡el registro de entrada y salida fue horrible! Muy poco personal y poco profesional. Tardamos una hora en llegar y una hora en salir.

Ventajas: La piscina, bar condiciones

Desventajas: Habilidad con los clientes

Ventajas: Todo fue excelente, he estado en un complejo más caro que ofrecen el mismo edredón, recomiendo encarecidamente este complejo a todo el mundo

Desventajas: Todo fue excelente

Ventajas: Este es un complejo agradable, y una gran relación calidad-precio por el precio que pagué. Todo el personal era muy amable y servicial, sin duda lo recomendaría

Desventajas: Mi habitación no estaba disponible en el check in.

Ventajas: Everything from the room, the pool, the beach, food and drinks were good! Love it!

Desventajas: The staff members and employees needs to be more professional and kinder

Ventajas: La comida

Desventajas: Todo bien

Ventajas: Our room was right overlooking the beach. Everything within the resort was close by. Food was good. Drinks were good. Lots to do close by to the resort, easy to reach by Uber. Horseback ride on the beach, dinner on the beach, sailing, snorkeling, mountain cable car, and best of all was Carnival (Sundays in Feb).

Desventajas: Too many very pushy vendors within the resort. Some were employed by the resort. Prices 2x to 5x what you would pay outside the resort. Beach was ok but not great like you might find in Punta Cana. Resort price seemed a bit high to me for this area.

Ventajas: Service, good food, relaxing atmosphere, good entertainment, amazing spa.

Desventajas: It’s better to be outside because: Light goes out every day. No internet/wifi/cable at the room.

Ventajas: Tranquilidad

Desventajas: Los empleados en su gran mayoría no eran amable no saludaban

Ventajas: E, nada. Solo la piscina.

Desventajas: La comida, el trato, habitación chuipi para el precio...

Ventajas: The property was clean. Food and drinks were good. There was a good balance of Dominican food and international foods. We had the VIP so the drinks were included. The kids club was convenient, but I would only leave the kids for an hour or two. They can’t enjoy the Pool if an adult is not around.

Desventajas: Smoking is an issue. There is no designated areas so people smoke everywhere. We could not open our balcony door at night because the guest under us would smoke in the balcony and it would fill our room. I suggest they designate areas for smoking and place smoking people in the top floors. This is promoted as a family hotel which is the reason we chose it. We also paid for a room with beach views and were given one with pool views. The air conditioner did not work in the first room and we had to change rooms and could not get the family room we paid for. It seemed they needed more staff to help.

Ventajas: Everything’s good, the food is excellent and the staff is very friendly. Highly recommended.

Ventajas: Everyone was so nice! Frank was incredible and very helpful with booking reservations for dinner and helping me get connected to the WiFi. You won’t regret staying here!

Ventajas: Nada

Desventajas: Las camas duras la comida poco variada las bebidas malas para ser tan caro

Ventajas: Staff was good. Pool, bar and restaurant staff excellent. Separate resturant food was good. Buffet food was below average

Desventajas: Food was below average and caused most of my party to be sick as well as a lot of other resort guest. Rooms are outdated and need to be upgraded. It seems Marien BeLive is more interested in selling there newer properties than maintaining this one

Desventajas: El tiempo, el personal de otros hoteles en la playa, mala música en el restaurante

Ventajas: Everything , Awesome staff

Desventajas: Awesome place, beautiful people.

Ventajas: Los buggys.

Desventajas: El personal hace su trabajo pero no se le ve esa alegria de servir. No o son nada profesional. Solo hablaban del bono. La persona que me toco para darme información para hacerme socio(natalie) fue exelente hasta que dije que no me haria socio. Desde que rechazamos esa propuesta se enojo a tal punto que nos dejo con la palabra en la boca. Tambien pienso que no deberia haber gatos ni aves en el resort ya que los pajaritos picaban las comida que quedaba en la mesa y los bizcochos servidos en el buffet. No hubo 1 dia que no tuviera que llamar. La caja de seguridad no servia ni el control. Tuve que cambiar de habitacion despues de quejarme varias vecez y ser ignorada. Hable con un supervidor y me acomodo en otra habitacion ya que se pusieron a pintar en otra habitacion y ya puede usted imaginarse el bajo que entraba en mi cuarto que a pesar de prender una vela no funciono. Tambien tienen poco personal en el buffet lo cual atrasa el limpiado de mesas y servicio. No tienen el gran entretenimiento y la estructura es muy antigua. El resort no lleno mis expectativas pense que seria mejor. Demasiado caro para lo que ofrecen. No los recomiendo ni volveria.

Ventajas: Huge pool, proximity to the beach is great. Staff was very nice which goes a long way. The rooms were a bit outdated but were kept clean. The Mercado buffet had good variety. Location is about a 10 - 15 min ride to airport which is great! Nightly Entertainment was fun.

Desventajas: The pool bar only had one bartender who was extremely overwhelmed at times. No one helped him, even to restock. Pool closes at 7pm which is a bummer. The Beach isn't great as there are a lot of huge mountain rocks in the water. Television reception wasn't the best but then again who was really staying in to watch TV? Also there isn't an AC controller. You could only control the speed of the ceiling fan. I could've gone without the vendors all around.

Ventajas: La comida de la cama y lo delicioso de la comida

Desventajas: Las bebidas sin alcohol porque los jugos no son naturales

Desventajas: Deberían tener algun Snake en las habitaciones, que no sean solo bebidas

Ventajas: Las atenciones de los empleados.

Desventajas: La verdad el venderse como un hotel 5 estrella que nisiquiera ron de la marca brugal hay, porque en todo momento se terminaba y nunca había una bebida que valiera la pena.

Ventajas: Excellent service and food.

Desventajas: Air condition wasn’t working well. Also the shower drain wasn’t working. Nothing was open after 10pm.

Ventajas: Bueno realmente solo el momento desagradable fue cuando traté de reservar para la comida del Rest mexicano pude notar que solo están reservados para ricos y extranjeros

Desventajas: La discriminacion con la reserva en la comida extranjera

Ventajas: La cama muy cómoda y la comida excelentes

Desventajas: Debería tener más divertidas en entretenimiento

Ventajas: Best food I have had at an all inclusive in Puerto Plata. Staff was very friendly with lots of activities. Service in restaurants was incredible, by day two Domingo knew what we wanted and had it ready for every meal by the time we were there. Top shelf liquors available at select bars, safe is free, casino is right next door, beautiful beach, close to airport and city, would likely go back. We had 24 people come from 15 to 78 and all had a great time (and not one person was ill from food)

Desventajas: Definitely more family oriented than for younger people, rooms were a bit dated... We had an outlet hanging out and a fridge that didn't work (we weren't in there very much), restaurant reservations can be hard to come by (if you get one go Japanese, by far the best) , less beach people trying to push excursions than other places but still there (they are honest and had better deals for the same stuff as the resort, IE we had resort goers in our group set up by the beach guys, but we paid a lot less), good liquor is really only found at the front bar

Ventajas: I liked the food. Beach / pool. The environment! The music the club.

Desventajas: They didnt clean my room good , didnt put more drinks in my room.

Ventajas: Todo está perfecto

Desventajas: Nada todo está bien

Ventajas: El personal te trata como de la familia. Gran spa

Ventajas: Pequeña pero bonita, la habitación era increíble, la comida no hay mucho variedad pero de sabor bastante buena.

Ventajas: El personal era muy servicial cuando tuvimos quejas

Desventajas: La comida no era tan buena. Nos dijeron que había 3 restaurantes en el complejo para cenar, pero sólo uno estaba abierto todo el tiempo que estuvimos allí. La conexión Wi-Fi era muy cara.

Ventajas: La playa es preciosa. La mejor parte del complejo.

Desventajas: Las habitaciones no estaban muy limpias. Se puede decir que el lugar necesita una buena reforma. La comida era mediocre, así como las bebidas. Sin duda un ambiente de fiesta. No era lo que esperábamos y que no volveremos.

Ventajas: El equipo de animación era excelente me trataron como una nueva persona me durante años gente genial. Coca-Cola es el mejor.

Desventajas: Me encanta la manera en que me trataron, la comida era buena, pero el lugar me trató como familia, volveré allí para probarlo.

Ventajas: Localizacion, cerca de la playa

Desventajas: - Precio caro - No había internet ( Solo un dispositivo por habitación ) - Habitaciones viejas y llenas de mosquitos, aire acondicionado antiguo - Barra libre = Garrafon de mala calidad - La zona del bingo y karaoke era de vergüenza - Buffet, poco servicio en mesa y comida mediocre - Casi no hablan español, la mayoría de los camareros nos hablaban en ingles y aunque respondiéramos en español, nos seguían hablando en inglés - La piscina era una discoteca - No te llevan las maletas a la habitación - Dicen "todo incluído" pero muchos servicios son VIP (= de pago) ! - Dicen 4 estrellas, yo no le daría ni 2 => Hotel apto solo para estadounidenses alcoholizados No repetiría

Ventajas: Algunos trabajadores son muy simpaticos, atentos y te dan un buen trato.

Desventajas: El hotel necesita una renovación, está nuy dejado y muy antiguo, las habitaciones no son comodas, las duchas echan muy poca agua, el buffet no está mal, pero muy poca variedad de comida, repiten mucho los platos. Es muy caro en relación calidad-precio, no merece la pena pagar el dinero que cuesta.

Ventajas: Seguridad y atención A1

Ventajas: Todo muy bn

Desventajas: Me aplicaron el cargo equivocado, le dieron la misma valor al euro que al dollar Total, pagué un 10 por ciento, más de lo reservado

Ventajas: Beat part of the beach playa Dorada Close to the beach Bartender and waiters are very nice. The girl on the beach in the morning. Adrianu, Bénédite (cleaning room of my parents), Santo.

Desventajas: Buffet and shows on night are not like before. They charge us 20$ to check in 1 hour earlier. We are use too my family and I to go often to the BlueBay. I’ll go back tomorrow. I would appreciate to be able to have the bracelet even if it’s earlier. Variety of the food. It’s always the same. Our room wasn’t super clean and we had a very hold room. There is room more recent. We wanted to invite a friend to eat on night and it was 75$ US. It amazing expensive.

Ventajas: The tasty of food was good, the pool and beach excellent

Desventajas: They don’t have enough different food

Ventajas: The resort was very good and nice the food good and the are nice but the day I arrived was raining to much lol but everything was good here

Desventajas: The area everything was good

Ventajas: The quiet pool was good. Food selection was quite average. And on the beach there was construction going on next to the hotel, so there was a lot of noise all the time.

Desventajas: Food selection was quite average. And on the beach there was construction going on next to the hotel, so there was a lot of noise all the time.

Desventajas: The upgrades are not worth the money

Ventajas: The best quality food that I’m ever tried and very terrific place.

Ventajas: La playa, la piscina y el trato del personal, especialmente del área de actividades.

Desventajas: Que mi habitación no tenía balcón y cuando pedí una que lo tuviera, me pidieron pagar un UP grade para eso.

Ventajas: La habitación era cómoda. La comida Estaba Bien. La cena era mejor que el desayuno.

Desventajas: Por alguna razón, el servicio sólo me reservó una noche. Pagué la segunda noche, pero tuve que cambiar de habitación.

Ventajas: La playa cerca de la playa

Desventajas: El personal es muy antipático y poco profesional , Wardy Sosa y Trinidad, de la recepción, son extremadamente poco profesionales y no tenían ningún deseo de ayudarnos de ninguna manera . El personal de registro en el hotel es muy antipático y poco acogedor

Ventajas: La piscina y la playa eran muy bonitas

Desventajas: No había variedad en la comida. El entretenimiento era mediocre. Expreso sólo estaba disponible después de las 10:00, lo que me parece absurdo ya que expreso es normalmente lo que bebemos para el desayuno. He viajado a otros resorts en el Strip y prefiero Barcelo que está al lado de la Grand Paradise. La recepción los recepcionistas, son muy groseros.

Ventajas: El personal, la ubicación, el desayuno en la playa

Desventajas: Sólo su alcohol local de baja categoría estaba incluido y un restaurante necesitaba una cita y en el otro había que pagar

Ventajas: Volver ahí......los recuerdos de cuando había estado por muchas veces con mi familia, encontré algunas cosas cambiadas, muy bonitas, el comedor, una decoración de navidad hermosa y sobre todo, orquídeas que es la flor que mas me gusta

Desventajas: encontré una cucaracha y un gusano en la habitación, el aire dañado, solo funcionaba una parte

Ventajas: Todo estava bueno.

Desventajas: Wifi no gratis en lobby

Ventajas: The friendly staff, they aim to be of service The beach The food The cleanliness Feeling safe in the compound. Proximity to other beache town and attractions.

Desventajas: The cocktails could improve. The wifi service should less expensive.

Ventajas: The room was nice

Desventajas: The staff was really rude and racist, it’s sad to say but the treat Dominicans or Hispanic like we don’t pay the same as others. In the check in they don’t give the informations we need or helped us to our room, the waitress didn’t help us with the drinks at all and they were playing around with each other saying this is my “visa” that means that’s their way to the USA.

Ventajas: Resort is 8/10 in my opinion, the beach is super nice, the pool is ok ,the food is ok, we had no internet in the room with ocean view. The service was good and bedroom with balcony was comfortable.

Desventajas: The fact that we had no wifi in room

Ventajas: La habitación

Desventajas: El menú es poco variado, la disco cierra muy temprano debería aumentarle una hora más

Ventajas: Very friendly everyone there including Domingo and Jarison at the bar.

Desventajas: Booked it over booking.com and money wasn’t charge from my account, had to call to make sure payment was processed.

Ventajas: El personal muy amable

Desventajas: Todo estaba bien

Ventajas: La playa

Desventajas: Un batender no me quería servir sin ver el brazalete del todo incluido debido a que llevaba una camisa manga larga

Ventajas: I liked the beach near by. As well as the city and other turist atraction out of the hotel were close by

Desventajas: Internet (wifi) was not included and to pay for the service was too expensive. I wished they would have charged me in dollars instead of pesos.

Ventajas: una buena relación calidad-precio.

Desventajas: No había limpieza de la habitación, no había suficientes toallas, no había jabón, no había nevera bien abastecida, no había armario con alcohol, todo vacío.

Ventajas: I was very pleased with the staff and service provided. I enjoyed everything. I will definetly reccomend this resort to my family and friends. I especially enjoyed Fabio the Bartender. He made the best drinks and was very attentive. Everyone there was very friendly.

Desventajas: The music at the night club was catered more to the younger crowd. I wouldve liked to have heard more bachata so I could dance with my husband or Merengue and Salsa. They mostly played reggaetton which I dont care for. We went only one night and werent to pleased. Also the food was ok but, Im Latina and wouldve preferred more Latin food or Seafood there wasnt much to choose from.

Ventajas: The food was good. Is a nice place.

Desventajas: Another pool for kids

Ventajas: Todo ! La ubicación, las atenciones , el servicio y la comida .Todo !!

Desventajas: Un poquito la habitación

Desventajas: La mayoría de los empleados te ponían cara como si uno estuviera pidiendo, la limpieza pésima y la comida peor

Ventajas: Atención personal buena. La comida bien elaborada, playa buena, piscina limpia aunque falta mantenimiento

Desventajas: Mucho mosquito, aire acondicionado no bueno, bufet poca variedad. Toallas de habitación con mal olor, productos de aseo personal no bueno, techo del Lobby en mal estado. Hace unos años fuimos y estaba mucho mejor.

Ventajas: La comida, la animación y el hotel muy limpio y grande.

Desventajas: A la llegada no nos permiten accesar al complejo porque faltaba 1 hora para el checkin pero tampoco tienen un espacio cómodo para esperar.

Ventajas: La comida, la bebida, y el servicios

Desventajas: En el área de piscina se agotaron las tollas, pues el hotel estába. Full de gente y que la carretera hacia puerto plata, desde altamira hasta cerca del hotel está en pésimas condiciones

Desventajas: A/C wasn’t working in either room, the beds made too much noise and weren’t comfortable oh and the same food on few occasions...

Ventajas: Sinceramente , la animación es lo mejor / pero de ahí en fuera todo está malo parejo , lejanía , poca atención , mala calidad de comida , mal servicio En los bares , mal servicio en la recepción , casi totalmente malo ,,,,, en una escala del 0/10 lo catalogaría por un 0,1 ,,,,, son unos matadores , debería educar más al personal de trabajo

Desventajas: La mala atención al personal q vine a disfrutar de sus instalaciones , la poca valoración al cliente , yo en especial no recomiendo jamás a nadie q venga a este playa bachata , demasiada mentiras

Ventajas: Algunas bebidas de los bares, me refiero al mojito, el cuba libre y la piña colada estuvieron bien preparados cada una de las veces que los pedí. El vino NO

Desventajas: El establecimiento no es nada del otro mundo un hotel normal con todo lo que uno espera encontrar, sin embargo las facilidades y servicios son insuficiente. Primer dia de alojamiento no habia toallas para piscina disponibles, entro a la habitación famliar, éramos 5 personas (2 adultos, 3 niños) y solo habia una sola toalla grande y dos toallas de mano. En el momento de las comidas faltaban platos limpios, cuberteria y vasos, muy poca variedad de la comida muy y los espacios de buffet pequeños. Mi expericia fue decepcionante.

Ventajas: The common areas were nice and relatively clean and well maintained, but the rooms were not as well kept.

Desventajas: The rooms had a musty smell and air conditioners barely kept the room cool.

Desventajas: TE cobran otra parte de dinero aparte de lo REAL pagado POR LA compañía BOOKING . COM

Ventajas: La hospitalidad era muy buena en todos los departamentos, especialmente la comida del personal de entretenimiento en buffet y restaurantes era genial.

Desventajas: El personal de la recepción era muy amable, pero definitivamente necesitan capacitación en comunicación eficaz y con precisión con el huésped, asegurando al cliente con veracidad y comprensión para su satisfacción. Las habitaciones son extremadamente anticuadas.

Ventajas: El personal fue excelente, la comida era muy buena y bebidas abundantes. Volvería a alojarme aquí.

Desventajas: Las habitaciones son anticuadas y no hay camas tamaño king.

Ventajas: El espectáculo y el ambiente

Desventajas: Tardó demasiado el registro

Ventajas: Rooms & staff

Desventajas: To many locals someone steal my money. Looks like local hotel. They don't want to wait in line just jumping above u staff didn't say anything. No breakfast on the beach. They say on website. Next I don't book this hotel.

Ventajas: Once you new how to get around it was great food and drinks top notch, would stop again anytime

Desventajas: Hard to fine the entertainments, and finding our were we was stopping very hard,I had a lot of trouble get my motorcycle on the conplex

Ventajas: Las personas eran muy amables rosi la de explore club muy buena y ruth y la china de animación y los que trabajan en tamarindo y el restaurante italiano hace una lasaña buenísima y los camareros en general todos muy amable.

Desventajas: Las toallas que nunca habían en el área familiar de sunclub y las instalaciones nos es que son un gran que y el precio estaba un muy excesivo para la calidad del hotel

Desventajas: Muy mal servicio a la habitación el buffet muy malo solo poca variedades no me gusto en lo absoluto

Ventajas: Muy buenas atenciones

Desventajas: La habitación me quedaba muy lejos de todo. Y la disco no es muy buena

Ventajas: Beach and food were ok.

Desventajas: When you have a problem, you will need to tell them 5 times before anything happens. Rooms oudated, barely has wifi in the lobby, none in the rooms(except sunclub plus or something like that). Everything always out. Need to ask for towels, for shampoo etc.

Ventajas: Leaving the establishment in a timely manner.

Desventajas: Staff was rude. Shown little hospitality. Destroyed my desire to return to that resort again.

Ventajas: La higiene, tienen buena comida, todos los espacios están cerca, los restaurantes a la carta excelentes

Desventajas: Los primeros dos días el personal tanto del comedor como de los bares muy desatento y hasta te hacían sentir como que estabas molestando. Los shows nocturnos muy monótonos, solo baile todas las noches que estuvimos.

Ventajas: 24 hr food. many options in the buffet and restaurants coffee shop with good atmosphere. room and beds clean. great beach and surroundings. staff is friendly. facilities conditions are ok, restored.

Desventajas: small bathroom. parking location far away. poor cell phone network and wifi only in the mail lobby. it was raining so there were limited options and / or spaces to stay and share. night life needs more options.

Desventajas: The food was terrible and the staff gave us allot of attitude the room was infested with beg bugs and our first day there the fumigated the room and the room below us they removed the mattress and fumigated that room as well this is a location that I will never recommend to anyone

Desventajas: LLegamos al hotel desde Argentina el 22 de diciembre para pasar allí la Navidad y continuar nuestro viaje el 30/12/19. El día 28 contratamos un taxi desde el hotel para ir hasta la ciudad de Puerto Plata a comprar pasajes en bus hasta Santo Domingo conviniendo con el taxista un recorrido de 2 horas . Regresamos al hotel alrededor de las 12 hs y mi marido concurrió a la habitación, a guardar el dinero que nos había sobrado, en la caja de seguridad del hotel donde habíamos dejado el resto (610 dolares) para completar nuestro viaje hasta el 6/1/20, al llegar la caja estaba trabada, no podíamos abrirla con el código colocado, por lo que solicitamos a la recepción la presencia de personal para abrirla, cosa que se logro hacer ni bien el personal se apersono a la habitación, un par de horas después. A abrir la caja EL DINERO HABIA DESAPARECIDO y nadie sabia nada. Y como si todo esto fuera poco mientras permanecíamos en la habitación 12128 y el personal revisaba nuestras pertenencias por si había sido un auto robo, la misma se inundo con agua servida !!!!! Demas esta decir que el resto del día 28 y todo el día 29 de diciembre nos la pasamos reclamando al hotel que se haga cargo de algo y haciendo la denuncia policial. NUNCA TUVIMOS RESPUESTA solo logramos que el día que debíamos seguir nuestro viaje el hotel nos pagara un taxi hasta el bus !!!!!! El gerente residente Sr. Aberto SANTANA y la Gerente de servicio al Huésped Sra Marlys Ramos fueron las personas que debían resolver la situación.

Ventajas: The beach

Desventajas: Every thing

Ventajas: La comida era estupenda en el buffet, la habitación era muy agradable y cómoda. El personal era muy amable en todo momento.

Desventajas: No me gustó que no haya club dentro del hotel. Mi novio y yo queríamos ir a bailar y tuvimos que ir fuera del hotel para llegar al club más cercano. Pero en general fue una experiencia realmente buena, volvería

Ventajas: Desde la amable recepción hasta las preciosas instalaciones, la comida es estupenda y vamos a nombrar habitación, este complejo es excelente. El personal está muy bien capacitado. Los bailarines en la noche tradicional espectáculo de baile dominicano eran excelentes. Me alojé en la parte VIP del complejo y era un ambiente estupendo. Arquitectura de estañado en todas partes. Desde el momento en que me registré hasta cuando me fui, me dije que tenía que volver otra vez.

Desventajas: Todo bien.

Ventajas: El servicio y la comida eran excelentes.

Desventajas: La discoteca no está incluida, y necesitaba más animación.

Ventajas: Me gustó el hecho de que la piscina tenía un bar y la playa estaba a una corta distancia. Había espectáculos cada noche. Fue una noche divertida.

Desventajas: No me gustó que la autenticidad de los alimentos nacionales era muy pobre. Pero no estaba mal.

Ventajas: Fue la mejor experiencia que he tenido en un hotel. Nunca lo olvidaremos!

Desventajas: Nos gustó todo. ¡Gracias!

Ventajas: Me gustó todo!!!!

Desventajas: TODO fue excelente!

Ventajas: Location: Within 15 – 20 minutes of the airport. Near 2 other hotels and a golf course, 2 mini malls with a restaurant and a few shops. Room: We stayed in the Catalina building in room 2203 and it was great and very clean. They provided a hair dryer, shampoo / conditioner, shower cap, soap, etc. and the bathroom was spotless. There was a closet with shelves in the front and there was also a balcony overlooking the pool. The bed was very comfortable and there was a flatscreen TV and a desk. There was also air conditioning which made the experience very comfortable. Atmosphere: There were A LOT of families, senior citizens and spring breakers at this resort. The pool was large, gorgeous with a swim up bar and a great temperature. Since this is an all-inclusive resort the drinks were free as well the food. They offered many activities throughout the day including water aerobics, pineapple toss, dance class, etc. They also have a section for kids as well as nightly entertainment (i.e. magic shows). Most of the chairs at the pool are claimed by 8am with towels, so get down there early! There is direct beach access, which gets very crowded with chairs by 11am. There are A LOT of beach vendors but if you pretend you’re sleeping or say “no thank you” they’ll leave you alone. The water is clear and warm. There’s also a private beach which you get with the upgraded package, but we decided not to pay an additional $40/night per person. Also, they say free Wi-Fi but it’s only in the “theater area” and barely connects. You have to pay for it in your room.

Desventajas: Staff: Very mixed results. Some staff was super friendly and went out of their way to ensure we were happy and had everything to make our stay enjoyable, while others acted like they couldn’t be bothered. I would like to see management create a consistent experience across all of their staff. For example, I had an allergic reaction to the shellfish (I wasn’t allergic prior... may have been the type of squid served) and my girlfriend we went to find me Benedryl. We went to both gift shops and they were EXTREMELY unhelpful. My girlfriend said my face was swollen and she was in a panic to get me medicine and one of cashiers was on the phone on a personal call hanging out and was no help at all. Luckily another guest told us there was a mini mall down the street that had a pharmacy where we could get Benedryl (ended up paying $11 for 12 tablets which was more $$ than normal). PS I'm fully healed :) Food: The food was terrible. Although it’s all-inclusive, we found the food to be inedible. The breakfast offered an omelet station your choice of green peppers, tomatoes, cheese, ham and corn or fried eggs and those were good. They also have a smoothie bar and if you ask for the “smoothie especial” they’ll give you an amazing creation by one of the staff. For lunch we ate salad with olives and chickpeas. The beef is extremely tough and fatty and the pasta was rubbery. We had dinner at the Italian restaurant on the grounds of the hotel and the meal was just as bad (the meal was included in the all-inclusive package).

Ventajas: I was pretty pleased. I like the design and set up of everything. I liked the beach huts that protect you from the sun and the pool was very nice. Maybe it just wasn't very busy when we went (May 19 - 24) but I didn't think it was too crowded and could always find a chair by the pool or a hut on the beach. I found plenty of food to keep me satisfied. Restaurant food was really good. Be sure to take advantage of being able to eat at each one once a week. This was my first all inclusive - I found it to be well worth the money for my group of 3, sharing 1 room with 2 beds. They have a stone called Larimar, only found in the DR, which is beautiful shades of blue, the beach vendors have a lot of lovely larimar jewelry - I highly recommend getting a piece for yourself. Negotiate but remember the individuals selling stuff only get a cut of the profit and they most likely have families to feed. I bought from a few. If you are looking for jewelry, ask for Julio and tell him Cara sent you!

Desventajas: Beds weren't very comfortable but not horrible either. Not good for side sleepers - that's for sure, but not as bad as some reviewers made them out to be. I brought my own pillow too based on some of the reviews I read. Some of the staff was not too friendly. Learn some Spanish if you don't know any, that helps increase their friendliness and helpfulness towards you. One helper in the dining room pressured me to drink alcohol which I found really annoying, but that was only 1 guy out of many others who were very friendly and helpful. With some dishes it was difficult to tell if there was meat in them, it would be nice if they added ingredient lists at the buffet but the "healthy" section that contained 3 meatless options always had something I liked so I was pleased. The music at night was kind of annoying when trying to go to sleep early, but I'm pretty sure it never went past midnight. The people selling stuff on the beach can be extremely annoying/presistent, but I don't blame really blame them because they are doing what they can to get by.

Ventajas: The food was great! The pool was large and fairly clean. Good air conditioning in the rooms. Energetic activities staff.

Desventajas: The beach was so windy we couldn't sit there. Hard to find -- no sign in front of hotel or on the street. The shows were mediocre at best -- not always family friendly. Hard to get a reservation to one of the restaurants. The free internet in lobby was frustrating and rarely worked.

Ventajas: I was attending a Wedding Vow Ceremony and upon arrival to departure Everyone was very polite friendly with the best attitude. Food deliciously prepared, my suite was very clean, furnished appropriately and very comfortable.

Ventajas: This was my second time staying here and it is 100% better. The rooms are updated and they are really nice, the restaurant was updated and that too was really nice. The food was amazing! We are very well. The entertainment was cute and funny, the whole family enjoyed it. Most of all, the staff were all amazing. Everyone always had a smile on their face and they were always eager to help. We had 13 people and the moved tables, chairs so we could all eat together. They even sang to my sister in law for her birthday. Great place, we'll be back again next year!

Ventajas: This is a lovely resort, very clean and the with wonderful friendly staff. I would definitely go back. Great place to relax and enjoy the beach. Thank you to all the staff for treating us so well.

Ventajas: Muy buen servicio, todo super limpio. Lo recomiendo al 100 % ☺

Desventajas: No hay algo que no me haya gustado

Ventajas: The location near to the POP airport is very convenient. The outdoors areas were clean and well maintained. Food was available almost 24 h, which was nice considering our travel times. The Dominican fusion restauran on site was quite good (although very slow). The buffet restaurant personnel were friendly and had a good sense of humour.

Desventajas: The quality of the food in the night buffet at the beach was quite bad. The cleaning of our room was not good. Some of the alcohol served in the bars (in random) tasted like window cleaner (we did not drink it after the first taste). The buffet food was pretty average. Not enough poolside loungers. Our room was directly in front of the main pool area and we could clearly hear the music from the horrible on-site "disco" at night time. If you go here, ask for a room away from the main building.

Ventajas: La habitación

Ventajas: Amici Italian restaurant was good... but in 3 times we had beef medallions ....excellent, ok, good... 2nd time ee ate there husband ordered porc but came out tasting like porc and the sides were consistently cold (hubby didn'tcare just me) . The service especially for wine ...slow. best thing about it? The appetizers spread...which we didn't get told about and had to assume... olives, tuna tartare, beef, octopus... just wish the ceasar salad had sauce on side... they really put too much. Mexican ok ..had fajitas... shrimp had off smell so didn't finish it...beef was not good quality. All restaurants have kids menu... nice thing about all is that most food arrives at least warm or hot if you are lucky. My 5 year old ate all of the fresh hamburger.. And all of the kids pasta... Remember: if you REALLY want to eat at one of the restaurants....ask at front desk when they are open (each have a night to close then get ready and go and wait at 530pm at the door. You will get in, you will have excellent service, you will enjoy. Later in the night ... you will get frustrated from waiting, kids will get tired and food won't be as good. House wine/champagne is free ...of you can try and buy a bottle from the menu (didn't have it) brought us an entirely different wine open and said it was the same... not at all.

Desventajas: It was our first time to an all inclusive. Luckily and thank you reviewers I read a ton of reviews. Some things to know 1. Chances are, your room will NOT be ready when you arrive. Be prepared, pack you sun stuff easy to reach, leave your bags at the consierge and head to the beach/pool/drinks/eats... you are on vacation ... there are bathrooms beside the main pool (one beside the disco, one past the stairway to second floor... basically behind it). Bring aloe, sunscreen, sun hats, pool toys, cards, dominos ect... its ridiculously hot but it may rain (oh no) yeah... for 3 days, they provide huge huge umbrellas....need more than 1? Ask at reception, also awesomeif you can't get a pool umbrella! Pool was lovely and big enough for us. 2 areas where there is just ledge seating, opposite side of pool area of underwater sun beds (not really comfortable but not bad with lots of vodka drinks). A third cool area with chairs and seats and a sofa under water using those little square ceramic pieces. Not comfy but so cute. Event board by the skating rink (??!!!) And the pool bar. Tells you what is going o n and where. If you wake up by 730 and really want a chair/umbrella by the pool ....its time to run out and put towels on one, or you are likely out of luck. There is one main pool, one small round warmer pool, one small rectangular pool and one volley ball pool attached to the pool bar (with round stool, no one leaves to pee...looks clean but...yuck). You would think there would be LOTS of seating with so many pools... no such luck. PLUS with those with the orange towels (adult only areas) who have their own pool, bar, area... with lots of space, they often come into the blue towel area (either because they don't know or other reasons) and there are even less chairs/umbrellas. The regular area are blue towels. Towels. Don't bring any. The towels here are large and fluffy... you go get new ones daily or during the day if there are any.

Ventajas: Me encantó el restaurante italiano, las instalaciones del hotel muy limpias y buena comida

Ventajas: La comida y el servicio excelente. y el area donde estaba ubicada mi habitación

Ventajas: Great services, employees were amazing, and I love that my kids were able to enjoy themselves. Kids activities were amazing. We stood there for a week. Food options were good. It wasn’t the same food everyday.

Desventajas: We wish the check in was more organized.

Ventajas: Las instalaciones del hotel son muy buenas.

Desventajas: El personal de recepción es pésimo, me trataron como que fui de gratis al Hotel, es el primer hotel después de muchos que he visitado dentro y fuera de mi país que no me dejaron entrar al hotel porque aún faltaba una hora para check in, salí de la reacción porque me dijo la persona de recepción que volviera un una hora, cuando regrese al hotel me dejaron entrar, pero que la habitación me la entregarían una media hora después, fui al bufet parar comer algo de postre, luego de 40 minutos regreso a recepción y me dicen que aún la ha habitación no está lista y sin mostrar ninguna preocupación me dice que pasada las 4 de la tarde la habitación estaría lista, me enoje le dije que no es posible y entonces me busco una habitación, entre a mi habitación a las 4 de la tarde.

Ventajas: Small hotel easy to walk with kids beautiful decorated, the food was ok, the coffee in the cafeteria was amazing

Desventajas: We have problems with the telephone, no hair blower, the safe box didn’t work and the drain in the shower was clogged. I personally talk with reception and they supposedly sent someone to repair all, but when I came back to the room everything was the same. I went back to reception nicely and talk to the same guy and he told me they went and fixed all, but it wasn’t. So I try two more times and nothing happened Note: I’m not a picky person, I just try to help because I love Puerto Plata and I wish the best for the rebirth of tourism in the area

Ventajas: All of the staff were outstanding and very friendly.

Desventajas: There was only one person checking people in at the 3pm checking time. I was then told my room wasn't ready and to come back in 20 mins. Once I arrived in my room I found the balcony door didn't lock which as a solo female traveller was worrying. I also ordered some salmon from the plancha which was raw in the middle and had to be sent back. They also didn't have enough loungers by pool and beach and I saw some people had to use towels to lay on.

Ventajas: La comida

Ventajas: Friendly staff

Desventajas: Food always cold

Ventajas: La mejor comida que he probado en un complejo con diferencia. Más por el lado del relax es hermoso y el servicio, si es realmente genial.

Ventajas: Food was very good

Desventajas: Not to big. Easy to navigate

Ventajas: The food was delicious. The location, how everything was close and the views.

Ventajas: La comida era variada y buena en el buffet. Muy buena calidad. El restaurante también de la cena tipo a la carta estuvo muy bien para lo que suelen poner en los resorts. El personal fue siempre muy amable y atento. Excelente para descansar, jugar golf y estar tranquilo.

Desventajas: Todo super bien relacion calidad precio!!

Ventajas: El bufette

Desventajas: Lo pequeño

Ventajas: This was not my first visit and it will not be my last. Love this hotel the staff are wonderful and friendly

Desventajas: Repair to faulty toilets by the pool could have been quicker.

Ventajas: La tranquilidad del lugar!!

Desventajas: El poco tiempo que duramos!!

Ventajas: Very friendly staff Top hotel Good food Nice pool

Ventajas: Personnel was very helpfull.Food was good. Location was beautiful.

Ventajas: La alimentación es excelente y las camas son cómodas

Desventajas: El acceso a la playa es un poco distante, hay que tomar el tren y no siempre están disponible de regreso. Las bebidas son de baja calidad y básicas. Hay pocas actividades de entretenimiento

Ventajas: Bed was comfortable. Pool was really nice and clean. At night this place is really beautiful. Staff is nice. Every day our bed was made and new towels. Location is nice if you dont care about the beach.

Desventajas: Bathroom was small, for the money you pay for the stay, bathroom could be nicer. Food at buffet is basically same everyday, coctails are bad. We traveled a lot in Dominican and the beach and water at this place was the ugliest (do not know how to say this nicer). So if you are looking great hotel with great beach then beach is not what you get.

Ventajas: El personal es muy atento y se siente una tranquilidad inmensa.

Desventajas: Poca variedad en la comida y no tiene playa, te llevan en un carrito a la de otro hotel

Ventajas: Clean property. Nice big rooms. Special request was fulfilled beyond expectation.

Desventajas: Overall service is lacking. Less than stellar service even in formal dining rooms. Was commented on by many guests. Of course a few are great but unfortunately as a whole lacking

Ventajas: Todo

Desventajas: Nada

Ventajas: Excellent small hotel, very nice staff, very good food, breakfast is really good, dinner at the hotel restaurant is the best we had on the island.

Desventajas: Beach is very nice and well kept but it’s not the most beautiful in Domenican Republic. Windy from about midday in this season, good for kite surfing a bit less for relaxing but pool area is very nice.

Ventajas: The property is truly lovely and the staff is genuinely gracious. Overall we veery much enjoyed ourselves and got some much needed rest.

Desventajas: Everything was wonderful with one little detail of a couple of mistakes the servers made with our meal checks that were corrected - but a bit more attention to details would be good here.

Ventajas: The staff was so hospitable, helpful & efficient. The facility was comfortable & clean. It is as it was advertised and I would recommend Casa Colonial to all of my friends & family. The hotel is maintained beautifully and will definitely return to Casa Colonial!

Desventajas: Not applicable

Ventajas: Excelente servicio y alimentos

Ventajas: Easy to find, really clear an clean

Desventajas: All was great

Ventajas: La tranquilidad, el ambiente

Desventajas: Todo me gustó

Ventajas: Pueden venir a este hotel con los ojos cerrados.

Desventajas: Pueden venir a este hotel con los ojos cerrados.

Ventajas: Hotel is great. Quiet and perfect to rest and read a good book..Service is great and all the crew make's you feel home.

Desventajas: The 4 hot tubs are connected and if 1 guest wants to have them on, all 4 start together. They should be operated separately.

Ventajas: We have stayed at this hotel 4 times now. It’s very nice, the staff is great the beach is great. The food is barnone and the whole ground are safe, quite and great for families.

Desventajas: nothing

Ventajas: Location was wonderful, inside Playa Dorada close to the city of Puerto Plata and Sosua Beach. Has a private Beach with service from the restaurant. Spa, inifiniti pool, lucia’s restaurant was excellent.. Rooms clean and spacious. Confortable bed and fine linens. Beautiful patios and decor. Lovely weekend stay.

Desventajas: Some of the bathroom features were old.. it seems it hasn’t had an update since its opening 12 years ago.

Ventajas: Everything was great. Upon arrival, the lobby and view of gardens are beautiful. The service and room impecable. Perfect weekend getaway!

Ventajas: La piscina, la playa

Desventajas: El hotel en general, no está a un buen nivel y el personal muy pobre

Ventajas: Cerca de la playa

Desventajas: No es un todo incluido. Siempre faltaba un camarero en el bar en la piscina.

Ventajas: La calidad humana del personal. Las Atenciones y las comidas excelentes.

Ventajas: Everything

Ventajas: 1. Proximity to beach 2. The staff was amazing and friendly, very accomodating 3. Pool was great 4. Restaurant onsite was great 5. Could pay for things with credit card 5. Room was nice

Desventajas: 1. Proximity to beach was good but Playa Dorada is far from the main City of Puerto Plata, so a cab costs 17$ if arranged by the hotel (or $35 round trip)... you can negotiate in town for cheaper though 2. The hotel is great, but again the location may be kind of boring if you are looking to go into quickly/cheaply at night... good for families or people who just want to relax 3. There is no where to buy some snacks, beers, etc (like a mini mart or colmado) to bring back to your room. They do have room service and you can get drinks at their bar til 12am (reasonably priced too) but if you want some other snakcs and such on hand you will have to go into town.

Ventajas: Nada

Desventajas: El cuarto, servicio, aire no enfriaba, no había agua caliente

Ventajas: Buen desayuno buena ubicación buen servicio

Desventajas: precio muy alto por la calidad del espacio, en el bano encontramos algunos jabones usados por los ocupantes previos.

Ventajas: Service is outstanding!!!

Ventajas: Missing for entertainment is smart tv. That will do a lot to make things better. Or connect TV's with USB cable to access YouTube.

Desventajas: Do what I said above.

Ventajas: AA+

Desventajas: everything was perfect AA+

Ventajas: Rooms are semi private.

Desventajas: Resort was only breakfast included. There is no type of entertainment. Very very quiet and boring.

Ventajas: Si me gusto

Desventajas: Que el aire de la habitación no funcionaba

Ventajas: The personnel was really nice, the hotel was calm in a very secured area and the food was excellent.