The Duniway Portland, a Hilton Hotel

“Considering the combined chaos of Covid and the elevation of protests by feds arrival, it was fine. My bad on neglecting to further check the distance from the courthouse. Secure parking at reduced rate was appreciated.”

“Our room was very clean and the view was AMAZING!”

“Gave this place another chance. Booked online for an inclusive breakfast package and didn't get it. First night (asked prior to obtaining key) for a room away from elevators and ice machines. Was given a room directly in front of ice machine. The fridge stopped working around 10:30pm on our second night and when we called the front desk for it to be swapped out, the service person came to "repair" the fridge at 11pm and said they needed to "test it", asking us to wait another hour to see if the test warranted a swap out of the unit. This meant that my partner needed to take our dogs out of the room for what ended up being over 1.5 hours, walking downtown during demonstrations, out past midnight, during a global pandemic. The facilities staff wanted to revisit our room multiple times rather than simply swapping out the fridge! This is unforgivable given the time in the evening, and the dangers of COVID-19. A day before our checkout, staff knocked on our door twice to see when we were checking out? On a previous visit to the Duniway, we'd arranged to get a corner room for the tree lighting, it took three hours to check-in (we arrived on time, just before 3pm), but during that three hours in the lobby, sitting in front of reception, our room was given away. The staff said we could move into it the next day, but after multiple calls about its status, the room was given away again. We spent two nights in a room that looked out to the window of an office bldg, unable to view the tree lighting. This is Hilton Duniway's second chance, but we've waited at the front desk while staff continued to chat, ignoring us, being expected to wait extended periods of time for unnecessary "testing" instead of being proactive and respectful of our time and space and failing to correct an included breakfast deal for a menu that doesn't consider dietary restrictions.”

“The front desk staff was delightfully friendly and helpful.”