Ventajas: "Nice charming very cooperative."
Desventajas: "More than satisfied wonderful."
Desventajas: "The food from Bombay to Rajkot can be better"
Desventajas: "The food can be better. There was no proper message regarding delay."
Desventajas: "Better quality of food"
Desventajas: "El avión era muy viejo. No había entretenimiento abordo. No había wifi."
Ventajas: "Food and service was good"
Desventajas: "Entertainment must be improved besides seat and washroom upkeep"
Ventajas: "Passengers were so cool. I mean indian passengers were so warm and cool"
Desventajas: "Entertainment was old and broken. Could have been updated to latest."
Ventajas: "Short flight time"
Desventajas: "Better food. Serve fresh fruits as snack. Have more snacks. Dinner and lunch was too little and limited. Bath room was not cleaned. No toilet tissues. Crew gather in the back and talking to each other. No good service from them."
Ventajas: "Timely take off and landing"
Desventajas: "Very old plane. Entertainment did not work so I sat for 16 hours on the flight with nothing to watch. Crew not responsive. Dirty. Seats uncomfortable with not enough padding"
Desventajas: "Entertainment system was not working at all."
Desventajas: "chairs too bad...entertainment and displays too bad"
Desventajas: "The flight had technical issues and we were in the plane for 2.5hrs and suffocating. The pilot didn’t have the courtesy to give updates. The in flight entertainment systems didn’t work and the overall experience was bad"
Ventajas: "Shorter duration and prompt departure/arrival"
Desventajas: "Outdated aircraft and lax crew."
Ventajas: "The fact that we landdd from San Francisco to Delhi in 15 hours was the best part of the travel."
Desventajas: "Poor entertainment equipment, unhelpful crew, average food and overall unclean flight. These have become trademarks of Air India."
Desventajas: "I am 60 years old and specially requested for wheelchair, but to my surprise airline said no wheelchair has been booked for you. It turned out to be the worst flight"
Desventajas: "I paid fee for preferred seating but airline did not allott the seating that I selected."
Ventajas: "What's not to like about a $826 round trip flight from SFO to BLR, bought at a week's notice? The flight was on time, the crew was courteous, the legroom was more generous than most airlines."
Desventajas: "Most of the USB ports on the entertainment units don't work."
Ventajas: "On time"
Desventajas: "No customer service. Air hosts were doing their job as a chore, no pride in their job, did not come to support even after ringin the call light multiple times. Entertainment system was old and not working for some of us on this long 15 hour flight!"
Ventajas: "on time, great food!"
Desventajas: "most of the entertainment systems were very slow and headphones not working"
Desventajas: "Entertainment system was not working throughout the flight"
Desventajas: "I don’t like my checking process at San Francisco. The information with customer agent was different to information provided during checkin. And it’s misguided me and I loose checkin baggage. Very disappointed with overall process."
Desventajas: "Both flights started and reached late. Very inconvenient."
Ventajas: "No turbulence. Great flying experience."
Desventajas: "I disliked nothing."
Ventajas: "That's all you need to know. Crew was courteous - only one person rolled her eyes when I asked for some extra coffee. So things could have been worse."
Desventajas: "oh boy that entertainment system - reminds you of how poor technology can be more frustrating than nothing at all. Late flight."
Ventajas: "Very short flight. Easy transfer in Delhi...Immigration and customs done in chennai"
Desventajas: "Old aircraft used...This route might be served best with newer aircraft"
Ventajas: "Salimos en hora, todo perfecto"
Desventajas: "Comida buena"
Desventajas: "1. My chair back was not reclining fully 2. The tray table was a bit broken 3. The inflight entertainment system was terribly to navigate 4. the sound on the entertainment system was not great. 5. In the bathrooms the toilet paper and seat covers were not regularly replaced. 6. I got breakfast at 8am and then beverages at 2.30pm and lunch at 3pm. This left me terribly hungry and exhausted."
Ventajas: "Food and service was good."
Desventajas: "Entertainment system was not good."
Ventajas: "On time. Great service, luggage came early."
Ventajas: "Very rude and no interest in their job."
Desventajas: "Old plane, dirty toilets, not working properly, The entertainment was not working throughout the flight to India, and the staff couldn’t fix it. I will not travel again by Air India"
Desventajas: "Would like better food choices for vegetarian. It was mostly rice for all the meals, which is not so good for people with diabetes."
Ventajas: "Food was ok. Crew was ok."
Desventajas: "A second time experience with AI and this is bad too. - Bad Entertainment facility. Not able to interface with any of the thing as none is working fine. - Even the charging point is not working to keep myself entertained in one way or other for such a long journey. - The screen monitor power buttons not working, continuously flashing the light on my eye which is not allowing me to sleep peacefully. - Toilets are not clean and not up to the basic standards which at least found in domestic flights"
Desventajas: "Entertainment section doesn't seem to get update frequently. There were not any new movies. Food was not upto the mark. Given the fact that it s international flight for 12 hrs there was no toiletry or blanket provided. Seats could have seen better life then what they were in. There was no leg room if I keep water bottle in the front seat pocket."
Desventajas: "Checkin counter queue to get boarding passes was too long. Queue management was poor. Many staff members walking around doing nothing to help waiting customers. Chit-chatting with each other and laughing around while customers are waiting to get service."
Ventajas: "Travel schedule & landing before time."
Ventajas: "I really liked the spacious seat"
Desventajas: "they are not serving water or any drinks other than during meal times, i have to go and ask for water eveytime. its good if they can sever water in between that may every 2 hours"
Ventajas: "Food, plenty"
Desventajas: "No entertainment at all"
Desventajas: "Entertainment system was down for 90% of the passengers. The aircraft was very old and some of the seats were held together by duct tape !! The staff was polite but quite inept at hospitality. Will not be flying air India"
Desventajas: "Lots of seats were empty but crew were not allowing passengers to lie down. One of the air hostess bumped the food trolley on my foot and she was not sorry for that/ Whole crew had a hostile attitude towards passengers."
Ventajas: "Boarding process was excellent."
Desventajas: "Broken seats everywhere"
Ventajas: "flight was on time"
Desventajas: "I wish its crew members would get an opportunity to travel by other airlines international flight to learn or at least to understand what is hospitality means to them. Infotainment in the flight were limited and you should be lucky enough to get a working one."
Ventajas: "It is simply convenient"
Desventajas: "I am ok with all type of services they provide."
Ventajas: "The schedule of the flight. Good legroom compared to other international airlines. Better elbow space."
Desventajas: "1. Very bad entertainment system. Unable to use entertainment system with remote or by direct finger clicks. The delay between clicks and the action response on screen is too huge...these look like systems from last century...please upgrade !!!! 2. Crew members are not courteous. They ignore requests made by passengers. Looks like they just hate all passengers in their hearts."
Ventajas: "I liked the newer 777 flight from Delhi to Hyd"
Desventajas: "The flight was in a really poor condition, not clean, monitors were broken, the headphones did not work well. But the flight from Delhi was great and no complaints there at all"
Desventajas: "The flight was 2 hour late to start with; because of this I missed my train for my onward journey Then half of the tv screens weren't working. Either audio or video problem The staff was rude and food mediocre."
Desventajas: "Nothing works on this flight. I traveled with a 4 month old and was given a faulty bassinet. In fact they forgot it give me the bassinet and when asked told me that wait till your baby sleeps and we shall give you the bassinet then. The good was terrible. Co-passengers traveling with babies were not even given infant meals. The toilets were dirty right at the onset. Te crew was deplorable. Air India doesn't deserve to be in business."