Ventajas: "Nice charming very cooperative."
Desventajas: "More than satisfied wonderful."
Desventajas: "The food from Bombay to Rajkot can be better"
Ventajas: "If parents are traveling alone, then it is okay"
Desventajas: "No Entertainment, TV was not working"
Desventajas: "El avión era muy viejo. No había entretenimiento abordo. No había wifi."
Ventajas: "Boarding was quick and easy, wasn't a rush. Lots of empty seats."
Desventajas: "Plane felt old and dirty. Everything was gross and/or broken. Screens didn't work for many people, headphone ports were damaged. Even things like the handle on the doorknob, during the course of the flight, became bent and broken, as if somebody didn't know how to use it and manhandled it instead."
Ventajas: "Food and service was good"
Desventajas: "Entertainment must be improved besides seat and washroom upkeep"
Desventajas: "Consol provided with my seat 18C on 30th November 18 and 18 d on 6th Feb 19 I.e more than 2 months was no operational . Due to this no entertainment facilities was available during my to and fro journey. Such inefficiency is not tolerable. Pl take note of this."
Ventajas: "Timely take off and landing"
Desventajas: "Very old plane. Entertainment did not work so I sat for 16 hours on the flight with nothing to watch. Crew not responsive. Dirty. Seats uncomfortable with not enough padding"
Desventajas: "Entertainment system was not working at all."
Desventajas: "chairs too bad...entertainment and displays too bad"
Ventajas: "Shorter duration and prompt departure/arrival"
Desventajas: "Outdated aircraft and lax crew."
Desventajas: "I paid fee for preferred seating but airline did not allott the seating that I selected."
Ventajas: "What's not to like about a $826 round trip flight from SFO to BLR, bought at a week's notice? The flight was on time, the crew was courteous, the legroom was more generous than most airlines."
Desventajas: "Most of the USB ports on the entertainment units don't work."
Desventajas: "Entertainment system was not working throughout the flight"
Desventajas: "I don’t like my checking process at San Francisco. The information with customer agent was different to information provided during checkin. And it’s misguided me and I loose checkin baggage. Very disappointed with overall process."
Desventajas: "Both flights started and reached late. Very inconvenient."
Ventajas: "No turbulence. Great flying experience."
Desventajas: "I disliked nothing."
Ventajas: "That's all you need to know. Crew was courteous - only one person rolled her eyes when I asked for some extra coffee. So things could have been worse."
Desventajas: "oh boy that entertainment system - reminds you of how poor technology can be more frustrating than nothing at all. Late flight."
Ventajas: "Very short flight. Easy transfer in Delhi...Immigration and customs done in chennai"
Desventajas: "Old aircraft used...This route might be served best with newer aircraft"
Ventajas: "Salimos en hora, todo perfecto"
Desventajas: "Comida buena"
Ventajas: "Empty seats next to me"
Desventajas: "Crew was rough"
Ventajas: "Inflight crew were great, good food and entertainment"
Desventajas: "Ground staff, inflight crew no one well informed of procedures. Customer service is abysmal."
Ventajas: "The flight time"
Desventajas: "Air India gate in San Francisco was dirty. The aircraft looked old and was dirty. The bathrooms were dirty. The service was mediocre."
Desventajas: "No alternate flight provided for missing flights due to baggage delay"
Ventajas: "On time. Great service, luggage came early."
Ventajas: "Late night flight, biz class is comfortable. Food is underwhelming, but time advantage supeceedes minor negatives."
Desventajas: "Food is underwhelming."
Desventajas: "Old plane, dirty toilets, not working properly, The entertainment was not working throughout the flight to India, and the staff couldn’t fix it. I will not travel again by Air India"
Ventajas: "I found the movie selections to be average in all genres. Although i am a person of Indian origin but i saw okay collection in all genres. I would rate it 3 out of 5. They could do better in some regional movies like Bengali and Punjabi and add some latest hollywood movies around 6 months to 1 yr old. Latest hindi movie selection was Good."
Desventajas: "The screen quality was very very bad. Neither the touchscreen nor the remote worked. I literally had to pound on the screen to make a selection rather than a gentle touch. The crew tried fixing by resetting it from some control they had but didn’t work. I somehow managed to play a movie by pounding on screen since I had nothing to do on a 16 hr flight from SFO to Delhi. I am a very frequent international traveler and have never seen a similar problem or issue with any other airline."
Desventajas: "Would like better food choices for vegetarian. It was mostly rice for all the meals, which is not so good for people with diabetes."
Ventajas: "Took off on time"
Desventajas: "Pathetic seats, cleanliness and staff behavior"
Ventajas: "Food was ok. Crew was ok."
Desventajas: "A second time experience with AI and this is bad too. - Bad Entertainment facility. Not able to interface with any of the thing as none is working fine. - Even the charging point is not working to keep myself entertained in one way or other for such a long journey. - The screen monitor power buttons not working, continuously flashing the light on my eye which is not allowing me to sleep peacefully. - Toilets are not clean and not up to the basic standards which at least found in domestic flights"
Ventajas: "That it was a direct flight"
Desventajas: "Food was terrible"
Desventajas: "Checkin counter queue to get boarding passes was too long. Queue management was poor. Many staff members walking around doing nothing to help waiting customers. Chit-chatting with each other and laughing around while customers are waiting to get service."
Desventajas: "No snacks or tea in between meals, crew did not come for assistance, tv and reading lights not working. Horrible experience, will never suggest anyone to travel with Indian airlines."
Ventajas: "Travel schedule & landing before time."
Desventajas: "Entertainment system was down for 90% of the passengers. The aircraft was very old and some of the seats were held together by duct tape !! The staff was polite but quite inept at hospitality. Will not be flying air India"
Desventajas: "Everything. The cabin crew were rude to the max and never came to serve whenever required. It was the shittiest 17 hours ever"
Ventajas: "Boarding process was excellent."
Desventajas: "Broken seats everywhere"
Desventajas: "Tv not at all working changed seats twice but tv is not working anywhere Without entertainment traveling for 16 hrs is hell. Many passéngers travelled with me are very disappointed Crew suggested to drink a glass of wine and sleep which is very mean Didn’t even apologize for inconvenience Getting scared of taking the return flight Boeing 777 Please fix the screens and provide good service I never write reviews for the first time feeling very unpleasant"
Ventajas: "It is simply convenient"
Desventajas: "I am ok with all type of services they provide."
Desventajas: "there is no respect to customers."
Ventajas: "Good food, smooth flight, great movies/shows and only 13-hours!"
Ventajas: "Air India did an excellent job and made the flight comfortable."
Desventajas: "Was said connecting flight left even before the time. They dint care to transfer the baggage or give food coupons to passengers . There were no one to assist or to let us know wats gng on"
Ventajas: "Great flight for anyone looking to get to India in one straight shot!"
Desventajas: "Food was mediocre. Service was just about ok. After meals only tea or coffee was served-no soft drinks or alcohol. Entertainment wise-movies were pretty aged with not many options. The software was a little corrupt with the flight path showing an error screen. Crew was ok, need improvement on communication style of the crew. Restrooms were ok until the first 6-7 hours of the flight."
Desventajas: "I placed a meal request on their website but they were clueless and did not serve it on both sectors, Hyd - Sfo & Sfo - Hyd!"
Ventajas: "I liked the newer 777 flight from Delhi to Hyd"
Desventajas: "The flight was in a really poor condition, not clean, monitors were broken, the headphones did not work well. But the flight from Delhi was great and no complaints there at all"