Ventajas: "Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous."
Desventajas: "Repeatedly delayed, almost missed my next flight"
Ventajas: "Seat was too narrow"
Desventajas: "See above"
Ventajas: "See previous notes."
Desventajas: "See previous notes."
Ventajas: "Very helpful in getting on board luggage stowed, attractive interior"
Desventajas: "Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight."
Ventajas: "I liked sleeping for 10 hrs & arriving in AKL ready to roll!"
Desventajas: "I paid for seats, but there is no record of my purchase at NZ air."
Ventajas: "Movies, texting other seats, requesting food and water from my screen"
Ventajas: "Great crew. Wine and cheese was nice."
Desventajas: "Nothing. All good."
Desventajas: "Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight."
Desventajas: "They lost are baggage"
Ventajas: "The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good."
Desventajas: "No complaints!"
Ventajas: "crew was nice, seating was fine."
Desventajas: "food was not great"
Ventajas: "Premium Economy had plenty of legroom. Food service was comparable to business class."
Ventajas: "The seat next to me was empty so it was much more comfortable than the flight out. Movies were great"
Desventajas: "The food, economy has no room."
Ventajas: "trivia was fun"
Ventajas: "Best airline meal I have ever had in. 50 years of flying."
Desventajas: "The seating configuration in business class"
Desventajas: "Constant threats about weight of carryons & then didn’t check or weigh anything"
Ventajas: "The option to gate check strollers for easy access with a toddler"
Desventajas: "The stroller wasn't delivered to the gate by Air New Zealand"
Ventajas: "We made it to Christchurch safely and on time."
Desventajas: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."
Ventajas: "Very fun and attentive crew. Always food and drinks available. Very comfortable seats and lots of options for movies and activities."
Ventajas: "Service is great"
Desventajas: "Had to make a stop at Invercargill to recharge fuel, flight got delayed"
Ventajas: "Buena variedad de películas"
Desventajas: "El avión salió cuatro horas tarde. Estuvimos una hora y media, después de abordar, esperando al segundo piloto."
Desventajas: "Bathroom did not work, food was not so tasty"
Ventajas: "Excelente todo!"
Ventajas: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Desventajas: "Friendly and efficient"
Ventajas: "Flight was okay. Short enough that small space was manageable."
Desventajas: "Would have liked in flight entertainment"
Desventajas: "Check In Issues related to code share flight"
Ventajas: "Staff & aircraft were good."
Desventajas: "Flight was little late but not too bad."
Ventajas: "Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington."
Desventajas: "Captain's sense of humor."
Ventajas: "VERY friendly and genuine!"
Desventajas: "Only one cookie-haha!"
Ventajas: "Everything, felt safe"
Desventajas: "Lo perdí"
Ventajas: "seat crew food entertainment"
Desventajas: "no wifi"
Ventajas: "The skycouch!!The"
Desventajas: "The entertainment selection was boring."
Ventajas: "Love the variety of movies etc available on every flight."
Ventajas: "Everyone was very friendly and accommodating. Seats were comfortable and roomy. Food was delicious served by real professionals."
Ventajas: "already commented above, everthing about the same...staff was very nice"
Desventajas: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Ventajas: "The flight crew was very friendly."
Desventajas: "The seats were too cramped."
Ventajas: "I liked having the pilot tell us about the mountains as we passed over them."
Desventajas: "I dislike the system where some people are served food and their neighbors are not and no one knows if or why they are being fed or not fed. Apparently, I was in some sort of category where I was fed and my seatmate was not and neither of us knew why. Also, the entertainment being pay-to-play is just stupid."
Ventajas: "Air New Zealand provided excellent customer Service - from check in to arrival. People make all the difference but their aircraft was awesome."
Ventajas: "Large variety of entertainment options"
Desventajas: "Not enough water served frequently enough in my opinion. Hard to keep hydrated (it's a very long flight)"
Ventajas: "Good crew."
Desventajas: "No food just sofa/coffee service. Boarding too a very long time, probably more customer related than airline"
Desventajas: "2 hours late"
Ventajas: "Everything was good except"
Desventajas: "Seats were very crowded. Small walkway- difficult to get through with carry on baggage, difficult to pass, when attendants were helping and bent over to hand drink their body/ behinds were bumping into me"
Desventajas: "Seat assignment wasn't registered in the system and even though we bought the ticket together we couldn't get seats together - had to pay for premium seats. That's the first time ever I don't get assigned a seat with my travel companion. #MAJORFAIL"
Desventajas: "I felt that Air Canada was quite substandard. On our flight to NZ one bathroom was out of order the entire flight. Also found the staff on the return flight to be less than cordial. Also do not feel I should have to pay for headphones or a basic meal after the price of my ticket. On the return trip my entertainment screen froze and was not usable. Will probably not fly with this company again."
Desventajas: "I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance."
Ventajas: "The tv size, charging station, foot hammock"
Desventajas: "No delay,"
Ventajas: "The crews were very polite and efficient."
Desventajas: "The seats were excellent, but the storage and configuration below the Airbus equivalents."
Ventajas: "Entertainment was very good. Crew was professional and efficient."
Desventajas: "The seat had no lower back support and was really uncomfortable."
Ventajas: "The crew was very friendly and attentive. The entertainment options were excellent. The food and drink options were pretty good."
Desventajas: "Better power options (universal plugs/power)"
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Desventajas: "After a three hour delay and missed connection and rebooked flight, that is when the service declined. We went through 4 different lines in the Dallas airport, almost missed the rebooked flight due to miscommunications and shuffling of where we were supposed to be. And now delayed luggage."
Ventajas: "Excellent food and service."
Ventajas: "Quantas Entertainment app was great!"
Desventajas: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Desventajas: "Less gate changes"
Desventajas: "very cramped"
Desventajas: "The flight was cancelled and my itinerary was re-booked and going thru Melbourne to Perth. I lost half day of my life wasted in the Airport. The worst part of this change was flying on an old 737 thru Melbourne without the entertainment access for this long flight."
Ventajas: "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
Desventajas: "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "It was a good flight overall."
Desventajas: "Baggage arrived late."
Ventajas: "They provided much more than a seat. One of us was overcome with air sickness. The flight attendants provided all the help and comfort necessary to recover from sickness. They were indeed very helpful. We are very thankful and grateful for all the care they gave us during the flight."
Ventajas: "Qantas is a quality airline and provided us with better service than most USA airlines that we typically fly for about the same pricepoint. We were very impressed by the quality of service, the meal and entertainment offerings- it was a nice memory of how flying with USA airlines used to be in the good ol days. We flew economy so nothing special was added to our basic service."
Desventajas: "All was good, would fly them again should we need to travel their routes again. We flew 2 international flights and 4 domestic (within Australia) flights during our stay in Australia and had great experiences on all the flights."
Ventajas: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Ventajas: "The salmon entree was top notch. Veggies cooked crisp too. Morning muffin was warm. All very yummy:) Wonderful smiling crew."
Desventajas: "The audio headphones had patchy reception. Needed to wiggle the wires."
Desventajas: "We missed our flight due to Justfly and Quantas not informing us about our schedule change. Did not get on our flight"
Ventajas: "Great crew"
Desventajas: "I was seated between a couple who were both overweight and spilling into my seat leaving me with less room. If I pay for a seat I should get a whole seat."
Ventajas: "Quality & service."
Ventajas: "Were able to create an allergy friendly meal for my daughter on board, even though the information we called and provided ahead of time was lost."
Desventajas: "Economy class seats are too cramped for such long haul flights."
Ventajas: "Economy seats were comfy."
Desventajas: "Food was terrible! Literally inedible."
Ventajas: "On time departing and arriving.Flight attendants pleasant."
Desventajas: "Nothing...was a great flight"
Ventajas: "The movies would not play until two hours outside of LA."
Ventajas: "The crew were professional and looks the part, food was warm and tasty and they made regular checks to see if we needed water or food."
Desventajas: "Well there were 3 crying babies for a good portion of the flight which is no fault of the airline or parents it's just something that wasn't as desirable."
Ventajas: "No issues, quick and friendly."
Desventajas: "My seat got moved when I had pre-selected them. The power outlet between the seats didn't work so I couldn't use my CPAP. The earphones/jack would only have sound in 1 ear."
Desventajas: "The QF 73 was more than 4 hrs late. The boarding ticket states boarding @16:30, but no one said anything and the PA gave no announcement. The actual boarding did not happen until after 17:00."
Ventajas: "Food was good and service was excellent."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "Food was better than expected. Appreciate the multiple snacks in the middle of the flight. Appreciated the 2nd cup of coffee in the morning. The crew serving the food had excellent customer service skills. The movies listed on the website were different than the actual flight. I really wanted to see a couple that weren't available."
Desventajas: "There wasn't anything that was disappointing that stands out to me."
Ventajas: "food and service"
Desventajas: "I'm 6'4"... no legroom in economy"
Ventajas: "The people I came in contact with were very helpful."
Desventajas: "Nothing, everything went well. Same complaint as everyone else, not enough leg room."
Ventajas: "Crew on the plane was a group of wonderful ladies. Always smiling & pleasant, even when they had to move people around. Great service with a smile."
Desventajas: "No info ahead of time about checking in. Once we got to the airport, I was told that I should have known better & checked in 24 hours prior. initially, the agent said that all seats are appropriated randomly. At the gate, I'm told different. I had to fight tooth & nail to get a seat next to my wife (who often gets airsick). It didn't feel good to have to argue & make a scene to accomplish this."
Desventajas: "Average airline compared to Singapore & MZ airlines"
Desventajas: "Cramped in economy, little space. So few staff members for economy. Had business on way over and obviously had so much attention"
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Friendly cabin attendants"
Desventajas: "Uncomfortable seating"
Ventajas: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Desventajas: "Food taste was mediocre. Menu seemed to have a long list but delivered food did not match. No USB port or Electrical outlets to charge cell phones & Laptops."
Ventajas: "Entertainment and crew was good"
Desventajas: "I've flown a lot over the years and been on some long flights but this was beyond bad as far as comfort. When the people in front of us layed their seats down we could not even move and when meals were served the flight attendants had to ask the passengers in front of us to please put their seats up so that they could serve us food. Then when the service was over the people layed their seats right down...they were literally in our laps."
Ventajas: "comfortable seats. Okay food. Great entertainment."
Desventajas: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."
Desventajas: "Minimal food and drink service."
Desventajas: "Special food was very bad. It smells."
Ventajas: "Great everything by Qantas - couldn't fault any aspect of the service"
Desventajas: "Not good that traffic backed up 800 metres to get to drop off zone!"
Ventajas: "Wrote a story published in the Samoa News today"
Desventajas: "Never got my bag in Sydney and I am enroute to the Kingdom of Tonga now"
Ventajas: "La comida"
Desventajas: "Que sea más fija la hora de salida"
Ventajas: "La puntualidad en los intinerarios"
Desventajas: "Las comidas"
Desventajas: "Boarding was chaotic. In seat entertainment had great selection, but dated screens."
Ventajas: "Nothing really."
Desventajas: "Their time."
Ventajas: "Bien la tripulación"
Desventajas: "La comida no me gustó"
Ventajas: "Seat are too narrow, leg room was ok, plane temperature was too warm."
Desventajas: "Flight take off was delayed by almost an hour."
Ventajas: "Puntualidad y organización"
Ventajas: "Compañia perfecta, todo ok"
Desventajas: "Todo ok"
Ventajas: "Buena compañía."
Desventajas: "Todo ok."
Ventajas: "Crew and hospitality"
Ventajas: "Muy amable el personal, asientos cómodos (además viajé en un vuelo casi vacío con lo cual pude disfrutar de mayor comodidad). La comida estaba riquísima y bien presentada. El vuelo, si bien salió 10minutos demorado, llegó antes de lo previsto."
Desventajas: "Me obligaron a despachar un carry on, por tener 1kg de exceso de peso. La salida fue vía autobús con un trayecto bastante prolongado y con espera"
Ventajas: "have good lounge seats"
Desventajas: "I booked 2 tickets but it was not allowing me to check-in as well as seat selection online"
Ventajas: "I got 2 seats to myself, which was great"
Desventajas: "Seats were too close together for a 15 hr flight"
Ventajas: "Very well organized and efficient. Very friendly staff. Great service."
Desventajas: "I paid for internet which constantly disconnected. Waste of money."
Ventajas: "Very good vegetarian option, the crew dealt with a difficult patron quite well."
Desventajas: "Since we boarded so early and the process was long, I was lulled into a false happiness that I had a row to myself that ended up being filled at the last second before the doors closed."
Ventajas: "I reached safe and the flight was smooth with minimal turbulence. I did not interact much with the crew but they did their job as usual."
Desventajas: "There was not enough non veg food onboard and no choices. Everyone was served vegetarian towards the end. They served lunch in the beginning of the flight and then I was literally starving after 5 or 6 hours until a fellow passenger told me they had some snacks at the back. There was no communication on that."
Ventajas: "Every thing is good inspite of food"
Desventajas: "Cheep quality of food"
Desventajas: "Food not very good. Service used to be better in the past"
Ventajas: "Plane is too old needs to be updated and good was below average. It used to be much better than that"
Desventajas: "Food, crew, seats and plane"
Ventajas: "Crew exceptionally great ."
Desventajas: "Abu Dhabhi airport."
Ventajas: "Great and very patient crew!"
Desventajas: "Boarding process chaotic"
Ventajas: "Not much"
Desventajas: "Full flight with small seats with little leg room, uncomfortable on a long flight and, I am very petite! Old, dated movies Mediocre food"
Ventajas: "The flight wasn't delayed..The check-in/ ticketing crew were helpful."
Desventajas: "My seat in 13 hour long flight was Broken! The chair wouldn't recline! The crew couldn't help saying the flight was full and couple other chairs were having the same problem (?!!!). The food was mediocre. The cabin bag size limit was very small."
Ventajas: "El vuelo ha sido perfecto.Tanto la hora de salida como la llegada y el personal muy atento."
Desventajas: "Todo muy bien, excepto que el aire lo ponen demasiado frío por la noche. En cuanto al entretenimiento, sería aconsejable pusieran más películas traducidas al español, ya que es un vuelo que viene regularmente hasta Madrid."
Ventajas: "El vuelo en general ha sido muy bueno."
Desventajas: "Deberían poner más películas traducidas al español."
Ventajas: "Free movies and polite hostesses and service"
Desventajas: "Free internet"
Ventajas: "1) the flight was not full which was a big plus 2) the universal charging at the seat, I didn't need a converter."
Desventajas: "1) The sinks in 4 bathrooms were broken. People were still using the bathrooms although there was no sink. So people were not washing their hands which is unsanitary. 2) the food was not very good, nor the timing of it. Also sandwiches in plastic wrapping were distributed during sleeping hours and that was very disruptive. 3) the plane was older. 4) the flight was very expensive so I expected 5 star features and comfort, but it was only a 3 star for me."
Ventajas: "On time, entertainment, friendly crew"
Desventajas: "Seat comfort was HORRIBLE on 777. Next leg on A320 was tons better."
Ventajas: "Crew ppl was nice"
Desventajas: "Front ppl at the counter was absolutely horrible. I will never ever recommend any one to fly with Etihad airways.i travel for work and I never had a experience like this. Never in my life."
Ventajas: "Etihad transfer bus to Dubai from Abu Dhabi is free, super convenient, and a great experience!"
Ventajas: "The crew was very nice"
Desventajas: "The seats super uncomfortable and the entertainment is very mediocre Qatar airways way better"
Ventajas: "Good food and vegetarian options"
Desventajas: "Not very good movie options"
Ventajas: "Get entertainment options."
Desventajas: "Food was mediocre."
Ventajas: "The crew, the cleanliness, the food (lots of food and drink. It was nice to have the option to snack or not especially while traveling with a small child.)"
Desventajas: "My son's tv monitor didn't work"
Desventajas: "When there is a connecting flight from Domestic to international, Domestic is letting us in without any restrictions on Cabin luggage but in middle of journey in Chicago they have really troubled all the passengers, mainly they haven't checked the baggage's untill we have boarded the flight though everyone is there before 2 hrs of the and i personally asked they if my bags needs any new tags but just before they pulled everyone from the line and screwed us. which is really bad."
Desventajas: "They didn't allow carry on bag even it's 2 CM higher. Good was very poor, check in was nasty and too much long waiting lines even after web check in. Customer responsive ness was worst part"
Ventajas: "Timings & Fare"
Desventajas: "Return flight from Abu Dhabi to New Delhi wasn't comfortable due to higher temperature"
Ventajas: "Fast and on time"
Desventajas: "My butt hurts"
Ventajas: "Food, entertainment"
Desventajas: "Bad seats, bad legroom and very cramped isles"
Ventajas: "Actually there was nothing to like except for the ground crew and the flight took off on time"
Desventajas: "Everything was horrible. The seats are uncomfortable compared to qatar airways, lufthansa, kuwait airways. The food was amazingly horrible. The entertainment device was out of date."
Ventajas: "Seating and inside flight everything was good"
Desventajas: "My luggage was tested with 2 machines and it was shown under 23 kgs but as i went on airport it showed me 27 kgs. I couldn't return anything and i had to pay over wieght fees. It was a shock for me."
Ventajas: "The food was great."
Desventajas: "Uncomfortable seats for too long a flight. Boarding took forever."
Ventajas: "All seats had power outlets"
Desventajas: "Plane was older than expected. Food/service was nothing exceptional."
Ventajas: "Amenities package with toothpaste and brush."
Ventajas: "Fabulosa la cámara en el frente del avión"
Desventajas: "No daban mantas, ni a excepción de las pocas personas que sufrían del frío del aire acondicionado"
Desventajas: "I was assigned a middle seat next to a obese person. It was very unpleasant 13 hours, and the airlines could have moved one of us."
Ventajas: "The plane was specious but the crew needs to improve their service ."
Desventajas: "Etihad doesn't have a consistent baggage policy. The line manager at the checkin did not stand by the company. Not ready to give a written statement of what they told me at the check-in counter. Customers are held hostage with the inconsistent policies and what ever they relay to you, you do not have any option but abide by that or cancel the trip."
Ventajas: "I like the Islamic programs, nice food, nice pillow"