Desventajas: "Baggage Claim"
Desventajas: "Everything was excellent"
Desventajas: "It seems that Chinese people even when given allocated seat numbers sit anywhere so was very chaotic."
Desventajas: "Flight was good! Needs better inflight entertainment selection"
Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Ventajas: "The crews were amazing, food was okay, overall pretty good"
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Desventajas: "It’s a very long flight and I had the unfortunate luck of getting a broken entertainment unit."
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Desventajas: "i didn't receive my bags for days after despite being stranded in the airport even though China Southern has a free hotel policy for layovers more than 8 hours."
Ventajas: "It is a direct flight."
Desventajas: "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
Ventajas: "Pretty much everything."
Desventajas: "The food could be better."
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Ventajas: "good service"
Desventajas: "i got a window seat"
Ventajas: "The flight crew. Excellent"
Desventajas: "Both ways through Guangzhou my flight was changed proving tricky without any Mandarin skills."
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Ventajas: "Stewardess and stewards work"
Desventajas: "My seat"
Desventajas: "I selected middle and window seats for each flight so my girlfriend could rest her head on the window and sleep. We were given middle seats and aisle on each of our flights. It’s fristrating that I paid extra to book the seats we wanted and we did not get them."
Ventajas: "Didn't know what to expect. Terminals beautiful and new in Xi'an and Chengdu. Check-in super easy. Flight was great, attendants very professional. This is what we should aim for in the US. Metro from Chengdu airport to downtown was a dream."
Ventajas: "It wasn’t a difficult flight"
Desventajas: "Wish there would’ve been inflight entertainment"
Ventajas: "Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright."
Desventajas: "Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag."
Ventajas: "Seats were comfy, enough leg room, food was pretty decent and the flight got on time"
Desventajas: "They lost my suitcase but promised to bring it back the next day. Let's see..."
Ventajas: "Flight from Guangzhou to Vancouver was smooth. Cabin crew was great and attentive. Flight was even early to arrive!"
Desventajas: "Seats were a bit cramped."
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Desventajas: "Wait too in hotel"
Ventajas: "Ontime departure, guest pack with toiletries, eye mask and ear plugs along with a blanket and pillow for each seat. Roomy seats with a massive variety of entertainment options for the long flight. We encountered a significant amount of turbulence and the staff were kind, accommodating and not too restrictive with the seat belt sign."
Desventajas: "Not enough food"
Desventajas: "More variety is needed."
Ventajas: "The plane eventually did arrive"
Desventajas: "The plane was two hours late so we arrived at 2:30 am"
Ventajas: "Good service, nice crew members on the plane."
Desventajas: "When checking in in Shenyang, the China southern airline rep kept asking me about my expired passport, even after I showed them the new passport I was holding is to replace the expired one (the expired passport number is showing on the 3rd page of the new passport). Rep says the ticket is linked to the expired passport. I don't know how this happened as I waited until I got my new passport in NY to book the trip on justfly.com, and no one asked about it when I travelled to China."
Desventajas: "can't checkin online because can't prereserve seats, without which the checkin doesn't complete."
Desventajas: "Going thru customs, security and immigration for the third time in Wuhan. The first check was in Thailand, second check was in Guangzhou. Not sure why they are always checking you out and in. Must be some bizarre Chinese regulation."
Ventajas: "I was very thankful that the airline made a special effort to help its non-Chinese customers get through customs once in China."
Desventajas: "The Guangzhou airport is a bit of a disaster. However, that's not the fault of the airline."
Desventajas: "Lost lagging; no delivery at the door, flight change and delay poor after service.."
Ventajas: "Better than we had expected. Comfortable seats, stewardess were nice no helpful. Food was Asian menu, chicken and rice or pasta. Great value given our round trip to Asia was under $600, it exceeded our expectations. We even got 2 checked bags free as part of our ticket price. Very smooth flight and on time."
Desventajas: "The long layover in wuhan.....very non layover friendly airport. Not a lot of places to sit and no food options while waiting 7 hrs before our next connecting flight."
Ventajas: "Keep us well fed, drinks, onboard entertainment was ok, lots of movies, free pillow, blanket, and my overnight flight was provided with ear plugs, eyemask and toothbrush."
Desventajas: "Unable to use mobile phone on airplane mode or laptop computer at any point of the flight. Windows HAD to be down the entire flight. Also one leg of the flight l was unable to bring extra water l purchased in the airport onto the plane."
Desventajas: "Food is very bad. At dinner they only have one choice when coming to my row. Told us they are running out choice."
Desventajas: "Flight was change to China Airlines"
Desventajas: "My flight had a 16 hour layover in Dalian and it didn't say anywhere before hand that Dalian airport closes at night. I had to sleep outside of the airport."
Desventajas: "On a 2:20hr flight they start movie 20-30 minutes after takeoff and turn off at top of descent (22 mins before landing) Why consistently show 2hr (avg) length movies (in the case X-Men Apocalypse), thus on last 3 flights on this route, no movie has been finished. Either start earlier/end later or pick Videos that fit in the time window they offer for viewing"
Ventajas: "If I had a choice I would never ever take this Airlines"
Desventajas: "No runner service while arrival and departure from and to the flight. Always end up at the crowded bus. Food is totally worse, No beverage they end up showing you empty bottle when asked for wine or beer."
Ventajas: "Service, transit hotel"
Ventajas: "El avión muy moderno, la puntualidad."
Desventajas: "El espacio entre filas, un desastre."
Ventajas: "Buena atención por parte de la tripulación ."
Desventajas: "Alimentos menos grasosos"
Desventajas: "Comunicación en inglés.. horrible comida"
Desventajas: "Comunicación en inglés... es mínima"
Desventajas: "Pésima comunicación en inglés... malísima comida"
Ventajas: "I’m a vegetarian, they made it easy with the online ticket note. I appreciated the thoughtfulness."
Desventajas: "Small leg room but plenty of overhead space for luggage. Don’t forget you can only have 5kg of personal item and 10kg of carry on luggage. Not many people follow the rule but they will make you pay. I paid for heavy checked bag and still had to take items out... not sure if that’s just me!"
Ventajas: "The amenity Kit for the business called my attention. Well chosen and good."
Desventajas: "The temperature of the cabin was terrible. too hot in a flight of 14hours"
Ventajas: "La tripulación genial y la puntualidad muy bien"
Desventajas: "Se que estamos en asia pero podrían poner el idioma español a las películas que se ofrecen"
Ventajas: "There was nothing to complaint about. Thanks for the great sevices!"
Desventajas: "Nothing yet."
Ventajas: "The whole flying experience was great for a great price!"
Desventajas: "boarding was slightly confusing, but flight was super-full and many other travelers were rude while waiting. also - wifi did not appear to work at all, and directions were not useful"
Desventajas: "Pesima comida"
Desventajas: "Missed flight due to delay and had to deal with rude staff for the rebooking. Around 15 of us got no real information and we’re just hoping for the best"
Desventajas: "It would be good if the Chinese Eastern Airlines employees worked to improve their spoken English for the sake of those who don't understand Chinese. The airport announces over the speaker system were especially difficult to understand."
Ventajas: "The seats recline quite far- making it more comfortable, good up to date entertainment."
Desventajas: "The staff was rude, the food was horrible, they lost our laugagge-ruining our vacation, poor costumer service."
Desventajas: "The check in experience was awful. We have a layover in shangai and found out we have store our bag in a pay locker. He almost didn’t let my friend on as she had 8 clean pages on her passport but none of them were clean on Front and Back side. He said Indonesia would not let her. That was untrue. And we were in business class no less."
Ventajas: "Cheap flights and very modern airplane"
Desventajas: "Food wasn’t great, my bags didn’t make the connecting flight."
Ventajas: "Cheap flights, great alliance"
Desventajas: "Food was not great, many people on board were very rude, someone even clipped her nails and airline attendant didn’t say anything"
Ventajas: "Me gustó que al ser un avión más pequeño, había filas de asientos sólo para dos personas, por lo que si viajas en pareja, es muy conveniente."
Desventajas: "Que las opciones de alimentos no fueran exclusivamente comida china para los vuelos internacionales."
Desventajas: "El clima de la cabina estaba muy frio y luego ya no aguantabamos el calor. Muy malo"
Ventajas: "The actual plane, the entertainment, the likeability of the crew members"
Desventajas: "The food is way below average for an intercontinental flight such as this route: needs better quality, options and for 15 hrs flight, needs to come more regularly."
Ventajas: "The price of the ticket."
Desventajas: "The service and confort"
Desventajas: "Mi maleta no fue subida al avión y llego en más de un dia despues"
Ventajas: "Pretty good entertainment choices, attentive staff"
Desventajas: "Rude flight attendants. Luggage didn't transport to next flight."
Ventajas: "the goodness"
Desventajas: "the ungoodness"
Desventajas: "Need to improve thier communjcation skill."
Ventajas: "Crew is decent. Choice of movies is good."
Desventajas: "The earbuds' quality are real bad, like dollar store bad. Portion of food is real small. Only offered snacks once. Could smell cigarette on 4 different occassions, smoke detector even went off once due to cigarette but no action was taken against the passenger. Could smell poop too. Not allowed to use electronic device even on airplane mode, which is ridiculous."
Ventajas: "It was a real airline"
Desventajas: "Didn’t let you use iPhones... even on airplane mode"
Ventajas: "Price. On time. Good food."
Desventajas: "Not being able to use phone -even in airplane mode for games or entertainment. Bus ride from terminal to boarding in Shanghai"
Ventajas: "Price was reasonable, there were screens on each seat. The flight was very smooth."
Desventajas: "The seats we bought together weren’t located together. The crew was rude and abrupt. The Wi-Fi was almost nonexistent. The seating was VERY cramped and for a 15 hour flight that’s a dealbreaker. Also, although I am not a vegetarian, I was surprised/disappointed to find they didn’t have a vegetarian meal option."
Desventajas: "Tickets should be printed for all the flights, instead of having to go to the ticket counter each time. Luggage needs to be shipped all the way through. People need better English proficiency, they were useless."
Ventajas: "Better than expected. Crew was very friendly and attentive. Great value business class!"
Desventajas: "The wifi was too slow even for email"
Desventajas: "cabin was too warm and stuffy"
Ventajas: "Free internet access on the plane. Excellent"
Desventajas: "I have reserved the seats, but at check in desk, there was no information about it. I don't know what happened to my reservation."
Ventajas: "Personal atento. Siempre haciendo lo mejor para que te sientas bien."
Ventajas: "flat bed"
Desventajas: "La tripulación no fue amable conmigo porque yo no sabía hablar chino y ellas no hablan bien inglés. No hacen el menor esfuerzo en ayudarte y ofrecerte algo de comer que no sea esa comida horrorosa! La comida es Terrible! Jamás en mi vida, en ninguna clase o compañía me ofrecieron una comida fan asquerosa. Llevar lonchera!"
Ventajas: "Overall the flight was great, great service"
Desventajas: "the A/C performance was very poor and uncomfortable to sleep during the flight, it was too warm in the cabin."
Ventajas: "I made a friend"
Desventajas: "I lost a friend"
Desventajas: "Our flight got delayed and didn't leave til 2am we were supposed to leave at 9"
Ventajas: "the service was outstanding"
Desventajas: "the temperature control in business class was very poor, it was too hot for the duration of the flight. 2 requests were made to improve and the staff tried, but it was uncomfortable."
Ventajas: "Cheap Friendly staff Smoothe ride Frequent beverage and meal service Blankets and pillows"
Desventajas: "No paper towels in bathroom Seats don't recline far"
Ventajas: "I was able to change seats after takeoff and have an empty seat next to me."
Desventajas: "You're not allowed to use headphones about an hour before landing."
Ventajas: "Cheap, economical option. Swift processes."