La comida estuvo muy mala
El vuelo estuvo excelente. La gente de JAL es muy especial. La próxima vez volveré a volar con ellos.
Desventajas: "flight didn't even happen"
Ventajas: "Crew was amazing, food was great."
Desventajas: "None"
Ventajas: "Professional and friendly crew. Food was excellent"
Ventajas: "Crew was professional and friendly"
Desventajas: "Continuous improvement"
Desventajas: "Nothing. This company deserves its reputation for excellence."
Ventajas: "the selection of beverages and the crew are very friendly and helpful"
Desventajas: "Selection of entertainment"
Ventajas: "Jamás había estado en un asiento de clase económica tan cómodo y que el servicio fuera de clase superior."
Desventajas: "Todo excelente !"
Desventajas: "The person who assisted me to check in didn’t even know about Global entry..."
Ventajas: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Desventajas: "N/A"
Ventajas: "Great service. Food drink and inflight entertainment"
Ventajas: "Nothing"
Desventajas: "."
Ventajas: "Very helpful staff. Easy check in. Comfortable seats."
Ventajas: "We had a 4,5 hours delayed.. :("
Ventajas: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Ventajas: "The customer service overall was really good."
Desventajas: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Ventajas: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Desventajas: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
Desventajas: "Everything was great!"
Desventajas: "Airplan so old and ac not work super hot."
Ventajas: "All were very polite and were very through when checking the cabin before departure and landing"
Ventajas: "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
Desventajas: "The video monitor for viewing movies was dated."
Ventajas: "Good service."
Ventajas: "I didn't like anything about it."
Desventajas: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
Ventajas: "The flights were generally ok. Flying coach.."
Desventajas: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Ventajas: "Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!"
Ventajas: "Enjoyed the greeting, politeness and food"
Desventajas: "More English speaking would be preferred"
Ventajas: "excellent seat space, friendly flight attendants, would fly with JAL again."
Ventajas: "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
Desventajas: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Ventajas: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
Ventajas: "They were super considerate the entire flight."
Ventajas: "The crew was excellent, constantly checking in with us to make sure we were okay since we don't eat the airline food."
Desventajas: "While there was more leg room than on most flights, the actual seats were not comfortable enough for a twelve hour flight. This was our ninth trip to Japan, and these were the most uncomfortable seats we've ever had."
Ventajas: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Desventajas: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
Ventajas: "El vuelo partió y llego según lo programado. Se puede usar wifi, lo cual ayuda mucho a tener un mejor entretenimiento a bordo, asi que pude hablar con mi familia y amigos, y usar mi spotify. Las horas se fueron volando ;)"
Desventajas: "La comida pudo ser mejor. No es que estuviera mal, pero esperaba un poco más de JAL."
Ventajas: "They provide us slipper for in flight comfort"
Desventajas: "Old aircraft"
Ventajas: "Love Jan service!!!"
Ventajas: "Staff amable."
Desventajas: "El staff no ponía orden ni apoyaba a los pasajeros al momento del abordaje, por lo que se comenzó a hacer una fila grande, no dejando pasar a la gente a sus asientos."
Ventajas: "Me gustó la puntualidad de la aerolínea y también el trato que se me brindó. El staff de vuelo siempre es muy amable y atento."
Ventajas: "El staff de American Airlines también fue muy amable. Siempre con una sonrisa y buen trato a pesar de las 11 horas y media de vuelo."
Ventajas: "great service"
Desventajas: "difficulty in figuring out how to use the controls on the entertainment remote"
Ventajas: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
Ventajas: "everything is much better, everything! including how boarding and de-planing is more orderly than most other flights."
Ventajas: "great service and help with everything!!"
Ventajas: "Courtesy of crew members"
Desventajas: "No vegetarian food available"
Ventajas: "Wonderful crew..nice plane and comfortable seats!"
Desventajas: "No inseat power or usb on the monitor"
Desventajas: "slow service, inconsistent, they skipped my row for service???"
Desventajas: "Movies and music were very poor."
Ventajas: "I liked that they served food through the the flight and they provided movies and other entertainment options free of charge."
Desventajas: "The tight spaces in economy were still slightly uncomfortable."
Ventajas: "Flight Attendants were very attentive"
United es una aerolínea con muy mala comida
ANA es una aerolínea con buen servicio
Auxiliares de vuelo respetuosas y atentas
Ventajas: "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
Desventajas: "The website doesn't work very well. It's also difficult to navigate."
Ventajas: "Buena aerolinea"
Desventajas: "Que hable ingles bien el personal"
Ventajas: "Abordaje"
Desventajas: "Comida"
Ventajas: "Crews are friendly"
Desventajas: "Need more food"
Ventajas: "the food was god. the crew was very accommodating"
Ventajas: "Very friendly and caring"
Desventajas: "i can not think of anything. Great crew Great experience"
Desventajas: "Movie catalog needs to be expanded"
Ventajas: "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
Ventajas: "On time. Clean interior. Kind cabin attendants. A high quality standard of performance."
Desventajas: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
Desventajas: "Seats are a little narrow near the window."
Ventajas: "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
Desventajas: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
Ventajas: "Los dos vuelos que tome salieron demirados por diferentes motivos"
Ventajas: "Service was great"
Desventajas: "Sound on entertainment system did not work"
Ventajas: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
Ventajas: "Friendly crew, great movie choices."
Desventajas: "Not a lot of left space, very full flight."
Ventajas: "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
Desventajas: "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
Desventajas: "Same as above"
Ventajas: "Great service, great flight"
Desventajas: "Warm not much as."
Desventajas: "The business lounge in honolulu"
Ventajas: "The service and attention of the ANA flight attendants seemed genuine."
Ventajas: "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
Desventajas: "Very limit kids entertainment"
Desventajas: "Los espacios entre asientos son muy pequeños."
Ventajas: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Desventajas: "The entertainment choices for English speakers was a bit limited."
Ventajas: "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
Ventajas: "Very good experience with ANA."
Desventajas: "None"
Ventajas: "Same as above"
Desventajas: "Same as above"
Ventajas: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Ventajas: "The flight attendants in the Economy Class did an excellent job throughout the flight."
Desventajas: "There was nothing I did not like."
Desventajas: "No opción de español"
Ventajas: "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
Desventajas: "nothing everything was awesome hope I fly ana again sometime ."
Ventajas: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
Ventajas: "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
Ventajas: "Most of all are good."
Desventajas: "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
Ventajas: "Flight was good"
Desventajas: "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
Desventajas: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"
Ventajas: "Excellent service!"
Ventajas: "Todo"
Desventajas: "El espacio entre el asiento de enfrente. Es pequeño."
Ventajas: "Lindas y exquisitas chicas japonesas, atentas en todo momento"
Desventajas: "Todo excelente,."
Ventajas: "It was an awesome flight, very nice and great service,"
Ventajas: "The food and disipline on boarding the passangers according to their classes"
Ventajas: "Almost everthiny good job keep it up, excellent !"
Desventajas: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Ventajas: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Desventajas: "nothing"
Desventajas: "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
Ventajas: "Onbaord Crew hospitality"
Desventajas: "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
Desventajas: "Food and entertainment options"
Desde que llegamos al aeropuerto nos trataron muy bien. Es una aerolinea diferente y con altos estandares de calidad y de servicio.
Una aerolinea con estandares de calidad y de servicio insuperables. Nos trataron muy bien desde que llegamos al Counter.
El pase de abordar marcaba DOH, cuando llegué al aeropuerto me dijeron que mi vuelo salía de HIA, por lo que tuve que pagar un taxi para moverme de aeropuerto. La respuesta de la aerolinea fue: "lamentamos el inconveniente".
No permiten la facturación en línea de grupos. Por tanto al facturar en el aeropuerto terminábamos sentados en filas centrales y esperados.
Ventajas: "La tripulación es muy buena. El asiento no es el problema, sino la incomodidad que aporte la persona vecina."
Desventajas: "Que haya más variedad en la comida vegana"
Ventajas: "Todo muy cómodo y amables"
Desventajas: "El abordaje"
Ventajas: "El abordaje y descenso"
Desventajas: "Que los asientos de dos pasajeros estuvieran un poco más separados y que el menú de entretenimiento no esté en el respaldo de los brazos porque molesta mucho al compañero"
Ventajas: "The seat that I picked."
Desventajas: "Running water in the bathroom"
Ventajas: "Crew was amazing"
Ventajas: "La mejor aerolínea, felicitar a la sobrecargo Viviana que se notó su profesionalismo ante mi persona."
Ventajas: "Everything was great"
Ventajas: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Desventajas: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."
Desventajas: "Me demoraron el abordaje por una batería que tenía en mi maleta facturada, 40 minutos antes de que salga vuelo, demorandome 25 minutos en atenderme para decirme que debo dejarla o declararla pero que no tengo tiempo de hacerlo o perdería el vuelo. Y ahí quedó mi batería. La comida más variada"
Ventajas: "la atencion de la tripulaciono fue muy atenta, el entretenimiento excelente, el embarque organizado"
Desventajas: "la salida se retraso, y el espacio es algo reducido, la sensacion de corriente de aire es muy elevada en general y sonora."
Ventajas: "bien en general"
Desventajas: "el trayecto, intenta hacerlo mas rápido y una conexion adecuada"
Ventajas: "a la vuelta habia sitio y se venía comodo, el personal de vuelo agradable"
Desventajas: "puntualidad, y el vuelo fue muy muy largo , el tramo de shanghai a doha se hizo eterno, 11 horas o mas"
Desventajas: "La puntualidad. Hubo un retraso y perdimos conexión , un desastre en in viaje de trabajo , tiempo irrecuperable"
Desventajas: "Atención al cliente: en el tramo Doha-Nairobi pedí un cambio de asiento porque el compañero de fila estaba borracho (subió borracho y empezó consumir alcohol antes de despegar el vuelo), y me enviaron a un asiento incómodo, aún cuando cuando les dije que sufro de discapacidad en una pierna"
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús..."
Ventajas: "Comida excelente tanto en Business como en la sala VIP en Doha (desayuno a la carta)"
Desventajas: "Embarque del segundo vuelo en autobús"
Ventajas: "Snacks and the crews on board"
Desventajas: "The crews in the airport, not friendly. They dont even smile!"
Ventajas: "The food and the crew were excellent. Highly recommend the chicken massals"
Desventajas: "The seats in economy class were a little too close for comfort"
Ventajas: "Great crew, as usual."
Desventajas: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Ventajas: "Puntualidad, comodidad"
Desventajas: "El aire acondicionado estaba muy fuerte y aunque te quejes no lo bajan"
Ventajas: "Un vuelo tranquilo y agradable, y la atención de la tripulación excelente. Lo único malo la comida. Muy difícil dormir a no ser que tengas delante salida de emergencia"
Ventajas: "Buena atención, buen vuelo, la comida bien. Nada que objetar"
Ventajas: "Lots of entertainment"
Desventajas: "Originally I was assigned a wonderful seat but then I was put in the back by window it was very cramped and noisy. The flight stuff was mediocre and the food was not that good either. Big difference from the flight over"
Ventajas: "From boarding to landing, I had a great flight. Flight was from NYC to Jakarta via Doha. Flight on a b777 to Jakarta and b787 to Jakarta. Plane had plenty of legroom and nicely designed entertainment system. Service was world class. About every hour or so, a crew member would ask if we wanted drinks. Food was great, had 3 choices of entrees for each meal."
Desventajas: "Todo súper bien"
Desventajas: "Todo súper bien"
Desventajas: "Súper bien"
Ventajas: "Very friendly service!"
Ventajas: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Desventajas: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"
Desventajas: "Seats on this flight are awful, wonder why they have these seats for long haul flights, not yet all comfortable to sleep on these , I got back pain by the time I got out of the plane."
Ventajas: "Vuelo muy bueno con pocos pasajeros y todos los servicios excelentes."
Ventajas: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Desventajas: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"
Ventajas: "El avión muy cómodo, limpio y todo funcionaba ok. El personal muy amable."
Desventajas: "Nada."
Ventajas: "Qatar business es la mejor con diferencia"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "El vuelo perfecto, el personal atento en todo momento , como siempre para repetir"
Desventajas: "La comida suele ser aceptable , lo unico en estas compañias aereas pica un poquito y tiene muchas especiaes, pero en general bien"
Ventajas: "I like the staff and the way they treat the passengers and foods too i like , was really good"
Desventajas: "I didn't like the comfortable part at the plane , it's not that good plane , the spoon ,& knife are not good , the chairs are not comfortable that much as the other planes of Qatar airways,"
Ventajas: "Clean. Friendly staff. Good food. Good entertainment."
Desventajas: "Small cramped seats."
Ventajas: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Desventajas: "Not being on time from Doha to chicago, it was an hour late departure."
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Increíble la amabilidad del personal, la comida muy rica y abundante al igual que la bebida"
Ventajas: "Servicio, excelente igual que el personal muy atentos"
Desventajas: "Trasbordo en Sao Pablo, fue de imprevisto por problemas con el aeropuerto"
Ventajas: "Almost nothing"
Desventajas: "Price"
Ventajas: "Antes que nace queria sinceramente agradecer que haya sido seleccionado para viajar en Business class. Realmente lo disfrute y aprecié la buena calidad de servicio que ofrecen que esta por encima de la mayoria de las aerolineas que he viajado."
Ventajas: "Crew was amazing, great service"
Ventajas: "The landing was amazing. Wonderful pilot."
Desventajas: "Everything was great."
Ventajas: "Flight attendants were great!"
Desventajas: "Flight was a little cold - but in Hawaii, not always a bad thing!"
Ventajas: "Entertainment choices good"
Desventajas: "Worst food offerings. Not enough food offerings for 10 hour plus flight. Poor entree quality for international flight."
Desventajas: "I fly Hawaiian all the time. It has always been a good experience."
Ventajas: "Great service"
Desventajas: "Nothing"
Ventajas: "One crew member was very rude"
Ventajas: "Appreciated the meal service and complimentary drink."
Desventajas: "Having to pay a fee to watch anything was not appreciated."
Ventajas: "Everything was great."
Desventajas: "Nothing."
Ventajas: "The crew! And the meals provided."
Desventajas: "Not enough leg room."
Ventajas: "Everything was great"
Desventajas: "TSA was ridiculous. After giving someone in our party TSA PreCheck they wouldn’t let us all go through (it was my son who is a minor)"
Ventajas: "Line up process to board"
Desventajas: "Nothing"
Ventajas: "Nothing. Absolutely nothing. I was rerouted to Oakland for no reason -apparently they duplicated my reservation and then deleted it. I was at the airport for over 2 hours before someone would help me. The plane was delayed over an hour after boarding the plane and them we could not onboard for 25 minutes once landing."
Desventajas: "Nothing. Absolutely nothing. I was rerouted to Oakland for no reason -apparently they duplicated my reservation and then deleted it. I was at the airport for over 2 hours before someone would help me. The plane was delayed over an hour after boarding the plane and them we could not onboard for 25 minutes once landing."
Ventajas: "Hawaiian Airlines is fantastic. Great crew, great service. Nice refreshing juice!"
Desventajas: "Nothing was bad. It was fantastic."
Ventajas: "I liked getting off the plane."
Ventajas: "No me cobraron ninguna diferencia, ya que perdi el vuelo cuando lo tenía planeado y me lo cambiaron para el siguiente día"
Desventajas: "Todo me gusto"
Ventajas: "Hawaiian Air crews deliver better service in a more professional manner than most others. We had a difficult group of passengers causing a delay upon boarding. The crew took care that well."
Desventajas: "Domestic air travel in the USA has generally lost it's way. The costomer experience can be negatively influenced at so many points during the average trip. On this flight, other passengers (one family) with disgusting manners, smelly carry on food and generally poor attitudes, made it a captive experience. The crew were the bright spot. An airline can't help that much but, can mitigate the damage and the employees did that. You have very good people."
Ventajas: "Crew was really nice and accommodating, very comfortable seats but had to pay $80 for them."
Desventajas: "Food would have been better if they had nut-free options since I'm allergic. Other airlines give you nut free treats because of this reason. Entertainment could have been better - options for TV shows was limited - should have some HBO shows or newer sitcoms. Movie selection could have been better as well."
Ventajas: "Nothing"
Desventajas: "Everything"
Ventajas: "I liked the on-board entertainment and superb services."
Desventajas: "No major comments against the airline because the boarding process is not efficient due to passengers not listening to the flight clerks."
Ventajas: "The lady at the counter was very helpful!"
Desventajas: "I didn't eat or feel drawn to any of the movies or entertainment offerings."
Ventajas: "complementary drink and meal service"
Desventajas: "The rude ground crew member named Sabrina. She forced me to remove my TSA approved lock, and could not state what constituted a TSA approved lock. In the 10+ years I've traveled with this lock no one had an issue...until Sabrina came along and forced me to leave my belongings vulnerable to theft."
Ventajas: "Nothing- they really do suck."
Desventajas: "There crew sucks"
Ventajas: "Clean,good service"
Desventajas: "Crowded unless paid for extra leg room, food isn’t that great, cabin kept too cold... trying to sell blankets? No free entertainment?"
Ventajas: "We had 1 hour delays on 1st departure and 2.5 hours delay on second. the seats are ex-termly uncomfortable."
Ventajas: "Great service and friendly flight staff. Selecting seats was easy."
Desventajas: "Nothing really"
Ventajas: "Great staff, comfy seats. Took red eye and was given blanket and pillow complimentary! So nice!"
Desventajas: "Didn't get breakfast :/"
Ventajas: "Service, movies are numer one"
Desventajas: "Nothing to not like on this flight"
Ventajas: "The staff at the terminal and on the plane were awesome!! The plane was roomy compared to the bigger airlines. Didn't feel like I was in a sardine can. Would HIGHLY recommend this airline!"
Ventajas: "options for vegetarians"
Desventajas: "the food, there was no vegetarian option. The first plane was very small and uncomfortable but the return was good."
Ventajas: "Online check in, no luggage, mobile boarding passes, boarded quickly and took off immediately LOL! Ideal flight!"
Ventajas: "The entire trip was smooth and easy, from check in at Honolulu airport to baggage claim at LAX, we had zero issues! That's a rarer and rarer thing these days. The flight crew were friendly and polite, the complimentary meal in coach was a pleasant surprise, and the A330-2 was smartly designed for relative comfort and accessibility."
Desventajas: "Would be great if there were SOME free television offerings, like Southwest Airlines does. I understand paying for the movies (although if you really wanted to stand out above the competition you could offer a select movie for free like in the old days), however the option to watch some satellite tv channels at no cost would be great. Also the nearest bathroom was out of order and that was a bit disappointing."
Ventajas: "Crew and ease of boarding."
Desventajas: "Deplaning in Oakland"
Ventajas: "Good in flight food and services."
Desventajas: "How come hawaiian airlines, who continually advertised moana and hire they sponsor the movie, but they don't offer it?! I was really disappointed."
Ventajas: "The crew treats you well"
Desventajas: "Seats are cramped, food is pretty poor, and the old planes don't have the movie screens at every seat,and there is not much to watch. Sound system is also pretty poor"
Ventajas: "Crew was great. Left you alone if you wanted to sleep. Flight was uneventful and that's good."
Desventajas: "No wifi in the airport or on the plane?! So on a 6+ hour flight no entertainment unless you rent a $15 dollar tablet."
Ventajas: "The seats were amazing... very comfortable."
Desventajas: "The flight attendants were unfriendly, cold, and seemed very annoyed. The entertainment was VERY pricey - that was an unwelcome surprise for such a long flight. I would rather bring my own food and be able to distract myself with a series of complimentary movies."
Ventajas: "Nice to have a meal. The mai tai was great! Charging for movies is not appreciated though."
Ventajas: "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
Desventajas: "Everything was great. Aircraft wasn't super updated but no problem!"
Ventajas: "The crew was excellent.. the airlines customer service is the worst I've ever dealt with. I will never fly Hawaiian again"
Desventajas: "Had a 6 hour delay due to the fact that a crew member didn't show up... Hawaiian didn't offer any chance of changing airlines to accommodate anybody and only gave us a $100 voucher on future flights... like I'd ever fly with this airline again. If the delay was due to weather or a mechanical issue I would've understood, however one of there crew members calling in sick delays my vacation by a whole day and they say there's nothing they can do. Completely ridiculous."
Ventajas: "Food was good! Hawaiian music and warm greetings got us in the vacation mood as soon as we boarded."
Desventajas: "Free movies on a 6 hour cross ocean flight would have been much appreciated."
Ventajas: "Not much. The crew members' smiles were nice. That's about it."
Desventajas: "So cold! I asked 4 times for the temperature to be adjusted. Each time the crew member said that the temp was adjusted, and it would be getting warmer. Let me be clear: IT NEVER GOT WARMER! Furthermore, Hawaiian Airlines had the nerve to charge econ seats $10 per blanket. Even for babies! And we even heard a toddler say, "Mom, it's sooooo cold!""
Ventajas: "The food was delicious. I did not expect to have a complimentary champagne with my meal. It was nice. The flight attendants were very helpful. I was feeling sick on the plane. They keep asking if i need anything."
Desventajas: "I was very disappointed that I have to paid for the used of the blanket. it was cold on the plane. It used to be free. Luckily I brought a sweater with me. Otherwise , I be freezing."
Desventajas: "Me pareció un poco elevado los precios de las peliculas y shows que se ofrecían para entretenimiento"
Ventajas: "Everything was great"
Desventajas: "Nothing"
Ventajas: "Flight is amazing the airport we had to wait over 2hrs to get thru TSA"
Desventajas: "Plane was Not full, enough social distancing."
Ventajas: "Crew was not very friendly."
Desventajas: "Checking in for flight was not very good. Counter help was not well informed/trained."
Ventajas: "PAL crew, as expected, was good. we arrived sfo ahead of schedule.."
Desventajas: "i think desserts can be improved"
Desventajas: "Food quality"
Ventajas: "The leg rest in premium economy should have been longer & seat should have been wider"
Desventajas: "See above note"
Ventajas: "Decent seat, plane was clean enough"
Desventajas: "Delayed by an hour, food was terrible"
Ventajas: "Check-in counter and In-flight crew were great"
Desventajas: "Very poor quality in-flight snacks, no IFE and wifi"
Ventajas: "Crew are very helpful."
Desventajas: "Need reclining seats"
Desventajas: "The extra bag fee is insanely high, $175."
Ventajas: "The crew was very nice and helpful."
Desventajas: "Terminal 2 in Manila has very few options for dining and gifts. Plane was late in arriving to Terminal 2; apparently had to offload in Terminal 1, then taxi to Terminal 2, then had to be inspected extensively before we could board. Due to late boarding and ~25 wheelchairs, boarding was disorganized."
Ventajas: "Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse."
Desventajas: "Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists."
Ventajas: "I loved the space in Business class. It was comfortable and great for sleeping."
Desventajas: "The movies in the entertainment system were boring and the food fell short of what I would expect from business class."
Ventajas: "Crew was great."
Desventajas: "We didn’t appreciate the delay."
Ventajas: "Yes, my first time Philippines Airlines experience was impressive"
Ventajas: "The service of Philippine Airlines have greatly improved. I have flown over 20 international airlines like Singapore Airlines, Thai Airways, Etihad Airways, British Airways, Lufthansa Airways, JAL, ANA, EVA Air, Korean Air, ASIANA Air , LAN Chile, Cathay Pacific, Qantas Airlines to name a few. And these airlines gave good service. The service of Philippine Airlines is good. They just need to add movies in all the regional flights ."
Desventajas: "The airlines need to add videos and movies. Without it, the airlines is like flying in the JURASSIC era!"
Ventajas: "Check in counter ground staff was very helpful"
Desventajas: "Boarding gates have too many flights assigned to it making waiting area very crowded. Toilets are too far. Flight attendants could be more helpful to passengers with infants and small children."
Ventajas: "One of the smoothest landings I’ve ever extin my life! The food was excellent- all our children ate from 17 down to 2. We were provided blankets and pillows (which you sometimes can’t get on other airlines). Would fly with them again for sure - great budget airline"
Desventajas: "We had about a 35 minute wait once on the plane before we could take off. Not sure why it took so long (other than they said we were number 7 for takeoff). Also once we went through airport security and sat around we had to go through security again before getting to our waiting area (or hold area) but we had to throw out our water. Not sure why seeing as we purchased the water in the airport."
Ventajas: "Nearly empty flight and was able to move to different seat for added comfort"
Desventajas: "Selection of inflight entertainment was very limited. Boarding was very unorganized at the gate"
Ventajas: "The plane we use airbus 321"
Desventajas: "None so far so good , the only downside was we use stair in manila airport not the bridge which is connected to the airport building"
Ventajas: "Flights to Manila and Denpasar were fine."
Desventajas: "During the long 15hour layover to Bali, lunch and dinner vouchers were provided as long as you stay in the terminal. However, if you decide to leave the terminal, you had to relinquish the vouchers. No access was given to use the Mabuhay lounge and there’s not much options for rest or entertainment at Terminal 2."
Desventajas: "No movies in thePR301"
Ventajas: "Lots of delayed flight"
Ventajas: "the people"
Desventajas: "flight was delayed But what else is new with PI. AIR. My husband has flown many times with pi air and he says you care about your bottom line only. it takes money out of our pockets every time we are delayed and or our luggage is lost. Now go and do the right thing."
Ventajas: "early arrival"
Desventajas: "to many security check in art Airport."
Ventajas: "Price.... $138 USD from HK to Manila at the last minute is fantastic. Also, very helpful ticket counter moved my flight to an earlier one than originally booked, at no extra charge."
Ventajas: "The service was excellent - warm, friendly and helpful"
Desventajas: "Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )"
Ventajas: "The flight was on time, actually even earlier arrival. I enjoyed watching the movies for free!"
Desventajas: "One of my checked-in luggages, upon retrieval at the baggage claim area, did not have its luggage cover and worse, it was not locked!!! When i went to the PAL baggage assistance desk, we found out that it was inspected by TSA. So disappointing that TSA did not lock my luggage."
Ventajas: "Decent video choices but not great; decent checkin process"
Desventajas: "No leg room. Bad food."
Ventajas: "There wasn't much about this flight I liked to be honest."
Desventajas: "It was extremely delayed with no explanation from the crew."
Ventajas: "comfortable seats"
Desventajas: "only water available, carrot cake snack given, no headphones issued. delay of 30 min"
Ventajas: "The service for my flight was excellent. I really had nothing that bothered me at all that was under the control of the flight crew. This was my first time on Philippines airline, but I would do it again."
Desventajas: "Nothing"
Ventajas: "Everything was good."
Desventajas: "Some times allow more Kg of Baggage."
Ventajas: "Service by the cabin crew was excellent."
Desventajas: "Seats were not that comfortable. The myPAL app would not connect to their WiFi although the wifi was working. I"
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Ventajas: "Comfortable, good selection of entertainment"
Ventajas: "It has a USB charging port, and it wasn't too full."
Desventajas: "When we arrived, we sat on the runway for about an hour."
Ventajas: "Entertainment"
Desventajas: "Super delayed flight was delayed about 4hours, but is understandable due to storms."
Ventajas: "the airline crew were very accommodating to get the family seated together when everybody were boarded."
Desventajas: "The logistics at Manila airport are horrible. I spent more time working around the terminal changes and flight delays than I actually did in the air. I will avoid Manila and PAL in the future"
Ventajas: "The overall price of the airline tickets."
Desventajas: "We flew Philippine Airlines 4x in 9 days; 3 of the flights were delayed by two or more hours. Ridiculous!"
Desventajas: "2.5 hour check in than 3+ hour delay to take off (I flew 4 flights in one week with them, all 3+ hour delay) in flight entertainment only on app you had to download prior to departure. Small seats, airbus 330 with 3-3-3 configuration. Food was awful. Avoid this airline, any perceived thought of saving time with direct flights lost with take off delays. In Manilla all their flights were severely delayed. In country this is a running joke."
Ventajas: "Crew, food n legroom"
Ventajas: "Good service"
Desventajas: "Little Delayed"
Ventajas: "Watching movies and food"
Desventajas: "They don't call out any info for boarding; the seats are very tight and cramped; no leg room; no room to stretch in the aisles; I sat on the aisle and kept getting hit with the f&b cart; flight crew took too long using the bathrooms; took too long to get off the plane, I almost missed connecting flight; never fly them again!!"
Ventajas: "Overall it was a good flight with professional staff. The ground crews did a great job in both locations!"
Desventajas: "leg room is always a challenge."
Ventajas: "Personnel were kind"
Desventajas: "the space of the seat is too narrow. the announcers can barely be heard. White bread at meals should be eliminated and whole wheat or more nutritious grains should be used."
Ventajas: "Their website would not let us manage our booking, ie. change seats or pay for additional luggage. Thus incurring larger fees at airport. Customer Service at airport was worthless and condescending at best!"
Ventajas: "The food was ok."
Desventajas: "The flight left Singapore 4 hours late. It caused me to not be able to take my fiancé to the movies before bed. I also only got 6 hours of sleep last night instead of 8. They didn't have any in flight entertainment for a 4 hour flight. It was really bare bones and it was slightly more expensive than other choices."
Ventajas: "comfortable plane, nice crew, on time"
Ventajas: "Nothing"
Desventajas: "Everything, so I bought a ticket back with Cathay Pacific."