The staff at the airport could be much helpful and nicer
Ventajas: "Fast checking and good service on board"
Ventajas: "Aircraft and crew service was excellent. Seats were not too comfortable"
Desventajas: "More leg room would have been nice for 14+ hours flight"
Ventajas: "The boarding process was easy, less hassle no extra security with lot of hassle"
Desventajas: "The seat amenities were below average. 14 hr flight with no power outlets - was surprising"
Ventajas: "The crew and the flight was good. The comfort of the seats were not, especially for a 14.5 hr flight"
Desventajas: "Just a little more space between the seats! You have to lean to the side, on the passenger seating next to you to try to pick something up or gather your belongings."
Ventajas: "Para ser un vuelo corto, los asientos son cómodos"
Desventajas: "Entretenimiento a bordo Muy malo Y mejorntamaño de asientos, porque si es más tiempo, ya sería muy incómodo"
Ventajas: "Same as previous answer!"
Ventajas: "timely and comfortable"
Desventajas: "less use of plastic- why not be the first airline to use the new paper box water bottle? why do the blankets have to be wrapped in plastic. end use of single use plastics, be a pioneer :)"
Ventajas: "Slightly wider seats"
Ventajas: "The service and flight as total."
Desventajas: "No issues."
Desventajas: "- There was a massive line for boarding and it took a while. We ended up leaving a little late because of it. - The crew overlooked the row I was in a few times. We had to call for assistance to get rubbish removed. - One of the toilets didn't have running water in the basin from the second hour of the flight onwards. - The galley in the back was locked for most of the trip. - The food wasn't cooked properly. - Everyone was asked if they wanted a drink with my meal except for me."
Ventajas: "The food was decent"
Desventajas: "The entertainment system didn't work or was buggy for the entire flight and while we got an apology, we got no other compensation. Also, with 2 hours left in the flight, the flight attendants loudly woke everyone up in the plane and forcefully raised everyone's seats, even if they were asleep, so that they could serve breakfast to everyone. That was an incredibly rude awakening."
Ventajas: "The seats are comfortable and the service is first rate. Best airline out of Virgin Australia, Air New Zealand, and Qantas based on my 3 trips to New Zealand"
Ventajas: "Love going to Yancey when we are pushed by the tail winds!"
Desventajas: "Breakfast was dire"
Ventajas: "Fantastic. the crew was very kind and professional. Food was the best airplane food I have had so far."
Ventajas: "Sistema de entretenimiento moderno, comida aceptable, me llamó la atención de que son casi todos azafatos (a excepción de una única mujer)."
Desventajas: "Da la sensación de low cost."
Ventajas: "A380 fleet was the smoothest flight i've ever experienced of all airlines i've been to"
Desventajas: "one female crew does not smile,all grumpy"
Ventajas: "Just about everything was perfect. Friendly and most accommodating staff. Very good meals. Nice seats. Also great entertainment selections. This was our first time flying with Qantas Airline. Overall, this was the best flying experience we have had. Oher airline companies should learn from Qantas Airline!"
Desventajas: "Nothing!"
Ventajas: "Very good selection of movies with recent releases; the section at the back of the plan with drinks and small snacks was also good music selection was also excellent"
Desventajas: "the meals were not great and spaced out a lot. no green tea, no eyemasks and socks provided"
Ventajas: "Check-in & flight staff were very pleasant."
Desventajas: "The flight was one hour late. There was no entertainment system on the flight. The snack was mediocre."
Ventajas: "It was great"
Desventajas: "Very good service"
Ventajas: "Fine, but completely unmemorable."
Desventajas: "i missed mt plane because i i forgot my passport!!!"
Ventajas: "Temperature just right and pillows, blankets and better than average reclining seats"
Desventajas: "Food - too institutional. Bread over cooked, meats tough so couldn’t eat more than half of any meal."
Ventajas: "Easy to check in on the app. The Qantas crew as usual are friendly and helpful, and entertainment is pretty good."
Desventajas: "Unfortunately we picked the seats by the toilet, which made sleeping an issue. The space between the seats is quite cramped, very hard to get comfortable for a rest."
Ventajas: "The staff are some of the best in the sky"
Desventajas: "The usual riff raff amongst passengers"
Ventajas: "The crew was very helpful and friendly. The food was plentiful and mostly delicious. Every attempt was made to make the trip as comfortable as possible."
Desventajas: "The economy Seating area is very small for such a long trip."
Ventajas: "Love the Airbus 380!"
Desventajas: "They didn’t pick up trash very often. Had to store it on the floor by my feet."
Ventajas: "The food was good. They had this pizza on focaccia bread that was amazing!"
Desventajas: "Same type of staff as my inbound flight. Some of the same folks too. Pushy, rushed, grabby, unfriendly. There were a few good stewards, but most could give 2 sh*ts about you."
Ventajas: "El personal"
Desventajas: "La comidad y la comida"
Ventajas: "Comodidad y buen trato"
Ventajas: "Checking in and bag drop process was the simplest and hassle free!"
Desventajas: "The flight cleanliness and food options could be improved. Some staff were super friendly while others not so much."
Ventajas: "Staff. Entertainment was okay . Flight arrived in less than 13 hours rather than posted 13hr 40min"
Desventajas: "Leg room for such a long flight is unacceptable. Connecting west jet flight was twice as much from lax to vancouver. Food was very poor."
Desventajas: "The flight was delayed by one hour. Because I had to collect my carry-on bag, I missed my connection by 8 minutes. I was re-booked on another flight and was five hours late getting home"
Ventajas: "Everything. No complains"
Desventajas: "Transfer at Melbourne was erratic. But I think after renovation it should be ok. Otherwise perfect"
Ventajas: "Great entertainment choices. Slept most of the flight from SFO to Sydney but when awake crew was friendly and helpful. Breakfast was fine, fruit actually better than expected."
Desventajas: "USB charging ports didn't work in my row."
Desventajas: "Flight was delayed 2 hr 30 min because of catering issues. Because of that only one hot meal for 14 hr flight. Diabetic food was the worst I ever had. My prepaid seat for extra $35 AUD wasn't available. The seat was uncomfortable and the pillow was huge - I had to put it on a floor. I am surprised why Qantas is rated #9 among best airlines for 2016. I will try to avoid Qantas in the gorier."
Ventajas: "The crew was helpful. Food was good. Really like the individual entertainment screens!"
Desventajas: "Sad because it was more crowded and we couldn't get by a window. On top of that, the sky cam must have been broken so we couldn't even watch from our screens. I won't travel on a Friday again. Would be nice to have a bit more leg room!"
Ventajas: "Servicio, comida, comodidad, aviones nuevos"
Ventajas: "Staff were super accommodating and friendly. Best pillow I've had on a flight. Blankets were nice as well."
Desventajas: "Seats didn't accommodate my broad shoulders well. Seats seemed tighter than ones I've flow long distance on before ie. Iceland Air, New Zealand Air, and Emirates. Head phone jack is inside the seat arm rest which made it awkward when adjusting. No standard head phone jack but a converter is provided."
Ventajas: "Inflight service."
Desventajas: "Headsets tend to fail. Is good that more than one were provided."
Ventajas: "boarding was quick and efficient"
Desventajas: "seats were incredibly tight"
Ventajas: "Friendly service."
Desventajas: "Poor food not a proper meal on a 12 hour flight neither outbound nor return. IFE outdated"
Ventajas: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Desventajas: "Taste & selection for vegetarian meals were very poor"
Ventajas: "Flight delayed"
Desventajas: "Flight delayed missed connection put on another carrier that flight then delayed arriving 4.5 hours late. Second leg frequent flyer points claim on other leg denied even though original flight qualified. Still chasing Qantas to get points."
Desventajas: "food was probably the worst airline food that I have ever tried to eat. Wasn't even able or wanted to eat it."
Ventajas: "I loved being able to track my flight on board and the landing. That was very neat."
Ventajas: "Boarding was quite fast and efficient"
Desventajas: "My multimedia screen, wasn t working, sticl on "android" message during boot, multiple reboot didn t change anything. It seems that my pre reserved online seat wasn t take in account, so why asking me in advance ?"
Ventajas: "Attendants were congenial, though not much visible between meals..."
Desventajas: "My window seat was further from window than normal so could not lean against it to sleep. My overhead light was not positioned properly, so did not help much. It was centered between me and person beside, so while she slept and I wanted to use, I couldn't. Also had to push against connection plugging earphones in to make work. It was a constant effort and made hand sore. And even at best the sound was poor."
Ventajas: "The servic ed was great. One thing was that if you ar ed asleep they don't wake you up f I really your meals. I was hungry and found other passengers who were awake were eating but when I sat up di d not find anyone to ask for any food. I am a diabetic and it was hard waiting all that time u nail breakfast was served. Other than that I would say I was exrrem ed l g happy."
Desventajas: "On arrival I need Los Angeles I was taking down my hand luggage and my luggage hit th ed left side of my facell knocking off my diamond earing (silver gypsy). I waited until all passengers left and looked for I t bu t was not able to find it. I ed vendors had help from the flight attendants but we did not find it. If you could put it out there to return this to meveryone I woul d be eternally grateful. Please."