Ventajas: "Food was great, comfortable flight, no issues whatsoever. One of the best airlines I’ve flown with"
Desventajas: "Food can be way better"
Ventajas: "Crew was nice, and we landed in JFK an hour earlier"
Ventajas: "crew is ok, planes are good, food selection is somewhat ok, I guess it depends on a flight."
Desventajas: "manilla airport is awful and there is nothing that can improve that..."
Desventajas: "Food quality"
Ventajas: "New plane and non stop from Manila"
Desventajas: "It was great."
Ventajas: "The leg rest in premium economy should have been longer & seat should have been wider"
Desventajas: "See above note"
Ventajas: "Seat was comfortable!"
Ventajas: "Trips were surprisingly pleasant! Excellent services!"
Desventajas: "Comfortable seats for family with infants or kids,"
Desventajas: "On time gate opening when landing"
Ventajas: "The food improved compare from last year but during the 16 hours and 40 minutes flight the crew should have come out and ask the passenger or offer some drinks. They only came out when then they serve the meals. It’s a long travel, they should have checks the passengers if they needed anythin"
Desventajas: "Checking in your luggage take too long. The staff specially the Manila, seems not well train because they keep going to each other and discuss things or asked the other crew what to do. I started checking in at 4:08 pm and I finished past 6:00. Crews should checks the passengers every now and the"
Ventajas: "Food and cleanliness!"
Ventajas: "crew was courteous overall."
Desventajas: "Younger male crew stewards spend a little too much time appeasing female passengers and female stewards. I asked a male steward for something very easy to do, instead he wasted about 30 minutes talking to two female passengers (that had moved from their assigned seats). Lacked discipline."
Desventajas: "The security check points in NAIA"
Desventajas: "Manila airport"
Ventajas: "Straight flight."
Desventajas: "No shuttle bus available from New Jersey to JFK. The food was not that good, meat was tough to chew. Meatballs were dry. The crew members were good ‘tho."
Desventajas: "Flight was delayed"
Ventajas: "Overall experience and the room in economy was execellent."
Ventajas: "Short leg room"
Desventajas: "Better snack and more leg room"
Desventajas: "We were left behind because of the long line and slow service. On top of that, they open all our eight luggages that made four of us missed our flight and the rebooking fee is too expensive. We'll never fly with PAL again. It cost us a fortune because of their poor customer service."
Ventajas: "I like how the flight was non- stop."
Desventajas: "The seat was cramped and uncomfortable. Although I am a person of short stature, my back was achy throughout the flight."
Ventajas: "I love the service from the crew! I lost count after 6 glasses of coke and orange drinks. They had a lot of patience! I loved also the flight, there wasn’t or no air turbulence."
Desventajas: "The Manila international airport still needs improvement when checking in, the lines were incredible long and there wasn’t any space to walk around in terminal 2 PAL international departures. If you have big shoulders..you are better off with business class, the seats are for slimmer people."
Ventajas: "your crew and the service provided"
Desventajas: "some video channel dose not work such an the flight map."
Ventajas: "Flight was on time, and was not overcrowded. Flight crew was polite."
Desventajas: "waiting 2 hours for the plane to park"
Ventajas: "Beautiful plane and crew. On time. Comfortable economy seats. I can’t complain. The food was no worse than any other carrier in economy."
Ventajas: "same thing, food and crew were very courteous"
Ventajas: "Crew, comfort"
Desventajas: "No options for vegan or vegetarian meals"
Ventajas: "The flight attendants were so tidy. They tied their hair neatly. Their smiles are warm."
Desventajas: "Slight delay in the flight."
Desventajas: "As we landed 15 minutes early we were forced to wait 45 minutes on the plane because our gate was occupied. after we finally got off and went through customs we waited another hour to receive our luggage. When the luggage finally came out the crews luggage was the first to come out. So we all watched as the crew gathered their luggage which took another 15 minutes. Shouldn't the paying customers be first?"
Ventajas: "There wasn't much about this flight I liked to be honest."
Desventajas: "It was extremely delayed with no explanation from the crew."
Ventajas: "great price. smooth & relaxed flight! No cons"
Ventajas: "Crew was friendly and helpful. Boarding was efficient and flight departed and arrived ahead of schedule."
Desventajas: "Food is awful, and options are limited. I also think they need to reconsider playing music on the aircraft, it’s quite irritating."
Desventajas: "El vuelo estuvo demorado x más de una hora!"
Ventajas: "Seats and service in business class Crew"
Desventajas: "Food and choice of after dinner drinks No amenity bag Earphones were not noise canceling"
Ventajas: "Friendly Staff"
Desventajas: "Seats are too Small"
Ventajas: "Excellent flight despite 90 minute delay at Vancouver. They emailed and called me several hours earlier"
Desventajas: "Everything. Truly a horrendous experience. Worst airline I've ever flown."
Ventajas: "great cabin upgrade...competitive to other airlines with newer planes"
Desventajas: "Delayed boarding & not organized"
Desventajas: "Delayed boarding ( can be expected ) but very little information given about it"
Desventajas: "Stinky guy sit beside me but overall good"
Ventajas: "Smooth flight"
Desventajas: "Not enough leg room"
Ventajas: "Excellent crews"
Desventajas: "paid extra for a seat with leg room ...no tv . this is going to manila on a round trip ticket.coming back was ok."
Ventajas: "The crew went above and beyond and made sure I had a meal that I could eat despite not having ordered ahead. Everyone was friendly and things ran very smoothly."
Ventajas: "the service and overall quality and comfort of plane"