Desventajas: "Worst ever customer service"
Desventajas: "Staff Printed wrong boarding pass @ IAD leading to issue clearing security!"
Ventajas: "The care the staff have taken during pandemic is good."
Desventajas: "They should have entertainment."
Desventajas: "El avión era muy viejo. No había entretenimiento abordo. No había wifi."
Desventajas: "Cancelled my flight and changed my schedule to next day with out intimating me till last minute which is very rediculous."
Ventajas: "The food, courtesy of the staff, chai"
Desventajas: "The entertainment system control was clunky and put together with scotch tape. The down arrow didn't work, so my choices were limited and poor. I gave up and spent the flight without any entertainment."
Desventajas: "No entertainment"
Ventajas: "Salimos en hora, todo perfecto"
Desventajas: "Comida buena"
Ventajas: "Good service - food/beverages etc"
Ventajas: "Found flies in it"
Desventajas: "Flies in food; chipped trays"
Ventajas: "nothing positive nor negative, i would say this was neutral when compared to the international flight."
Desventajas: "Neutral in general, but the crew needs to have some service training."
Desventajas: "The service. Crew were not at all nice. No entertainment system. No refreshments in between and kids were very hungry."
Ventajas: "Nothing, everything delayed. Wrong information from Airline employees."
Desventajas: "Start to end all poor services."
Ventajas: "Courtesy of staff and their service"
Desventajas: "Entertainment was not there. No headphones Limited choices"
Ventajas: "Non-stop flight for DC area to New Delhi. Flight was delayed leaving but still reached destination on time."
Desventajas: "Lack of service during non-peak times. Food was mediocre."
Desventajas: "No alternate flight provided for missing flights due to baggage delay"
Desventajas: "CREW, FOOD, CUSTOMER SERVICE. My parents were traveling on 29th April. They did not provide blankets or cushion even the flight was almost 15 hours long.. when my dad asked the crew for blankets, they said we only got 25% and we do not have it. The food was horrible.. they even complained at the airport but no one cared.. over all very bad/worse experience they had.. so disappointed.."
Ventajas: "Service by the stewardesses"
Desventajas: "Old aircraft and limited entertainment."
Ventajas: "The fast travel time with no layover"
Desventajas: "-No working entertainment system. 15 hours flight. A person could go crazy! Not just my seat, all seats around me."
Desventajas: "No comments about the food.."
Ventajas: "Overall Air India has improved a lot over the years. Flight took off ok time, reached destination before scheduled time. Need to improve on in flight announcements, get better on communication, service mannerisms, approach to customers, courteousness, etc. It was a good experience and would like Air India to get better and be great!"
Ventajas: "Service ...the tall clean shaven gentleman was very courteous and patient...even with people who behaved over entitled and over demanding..."
Desventajas: "-plane is aged -one curved long nose (diamond stud pierced) lady stewardess was oversmart and deliberately skipped two rows without offering coffee. Very inconsiderate and eventually her peers had to take care of that when they actually came to collect cups! -lady announcer could not announce landing properly twice! Could not read basic English at all!"
Ventajas: "Clean air plain and food was good"
Desventajas: "Stuff not very friendly and it got delay for more than one hour"
Ventajas: "Service was good, food was good. Arrived on time, rather a few minutes before the schedule. I appreciate that. Suggestion: People traveling on international flights with no luggage to check in but just one carry on, should be given priority to obtain boarding pass in a special line. I had no check in luggage but I have to stand in line in DC for one hour to get just the boarding pass, but on my return flight from New Delhi staff gave me boarding pass quickly in a special line. This must be looked into why not the same in DC?. Prof. Dr. Jiwan S.Sidhu"
Desventajas: "Most of the TV screens were not working. Out of three in the row only one worked. Moreover the number of movies etc were very few, not much choice. Please provide more variety in this entertainment section."
Ventajas: "Direct flight saved travel time to Delhi"
Desventajas: "Compare to other flights there are no any positive feedback. Price High, broken seats, food quality bad and less."
Desventajas: "Flight seems to be very old and Entertainment screens not working. Not sure what to do during a flight time of 13hr without entertainment. Felt like flight attendants have zero respect towards their passengers. Responses were rude. No one attended service requests multiple times. Air India domestic crew far better than their international crew. Stupid crew and worst flight. My first and last air India flight."
Ventajas: "Taste of Food Excellent timings of the flights"
Desventajas: "Personal TV did not work Pathetic Customer Service"
Ventajas: "Nothing in particular!!!"
Ventajas: "Check in was easy no rush Service was great"
Desventajas: "Service was good. Best off all is nonstop"
Ventajas: "Flight reached ahead of time.And being non-stop, it is very convenient"
Desventajas: "Equipment was old. The service was mediocre. Food was also pretty average."
Ventajas: "Crew was friendly but was not attentive to passenger needs. They just did their job and that's about it."
Desventajas: "The plane was dirty. The bathrooms were horrid! The seats were cramped and would not recline properly."
Ventajas: "The food and selection of music"
Desventajas: "The remote wasnot working. The floating bag WAs stitched ar the side of the foot rest and it was uncomfortable to sit there. I was made to complete immigration at the transit destination and not at the first port of entry. This change was not intimated before"
Desventajas: "too much delay"
Desventajas: "the seats are old and torn. Entertainment sucks"
Ventajas: "Friendly Crew. Spacious seating and clean aircraft. Food was decent though they kept running out of vegetarian trays."
Desventajas: "The crew needed to be more professional and prompt in their service. Forgot to offer coffee to my wife twice during the meal service and disappeared even when we requested it. The entertainment system hung on 3/4 of our seats and it took them 3-4 hours and 3+ requests to get them to reboot them."
Ventajas: "On time arrival Food was fine"
Desventajas: "Checkin was incredibly slow. They don’t have a simple bag drop for online checkin passengers, which wasted almost an hour of my time. Lavatories should be cleaned during flight. Tired interior. Unfriendly staff."
Desventajas: "No inflight entertainment"
Desventajas: "Tv was not working"
Ventajas: "Good food and timing of the flight"
Desventajas: "Bathrooms smelt at the beginning. Seats were week and rickety"
Desventajas: "Comfort and entertainment"
Desventajas: "Plane was very dirty, seats were old and falling apart. My entertainment system didn't even work."
Ventajas: "Fast direct flight, crew was polite"
Desventajas: "In flight entertainment didn't have nuch choice"
Desventajas: "Food, service"
Ventajas: "Short, quick direct flight to India"
Desventajas: "The interior needs a lot of improvement. The entertainment system was kaput and no one fixed it. Food was not up to the standards of other airlines."
Ventajas: "The staff"
Desventajas: "TV monitors not working, seats broken, tray tables broken...14 hours sitting uncomfortably with nothing to watch............ I do not think I will go with Air India again!"
Ventajas: "El tiempo de embarque y despegue fue rapidisimo, y el vuelose hizo muy corto."
Desventajas: "El tiempo previo al embarque fue en una sala no demasiado confortable."
Desventajas: "I doubt we'll fly Air India again if we have any alternative."