Gaia Hotel and Spa Redding Ascend Hotel Collection

Not clean

I came with a service dog and they insisted on putting me in the pets allowed building. It was December so I turned on the heater, and immediately realized that a dog had urinated on the heater. It was late, so I used my dog for heat that night and changed rooms the next day. Then the people in the room next door smoked in their room (non-smoking building) and the smell came into my room. They were going to move me AGAIN, mind you there is no bell service, I’m moving my own luggage around) to another room in the same building because they still insisted that a service dog was a pet. I decided to stay in the room, they spoke to the people, they stopped smoking inside and then I noticed the smell of my pillows. Not of cigarettes..... they should have been thrown away they smelled so bad. It was impossible to tell while my room was full of cigarette smoke. I was sickened by the smell and realization that I had slept on them more than one night. Despite all the problems, they offered no comps at all. Nothing. I will never stay there again.

El personal era muy poco profesional.