Ramada by Wyndham Arcata

Nothing

Very old and nasty place to stay

Nothing. The staff is absolutely robotic. They do not consider a death in the family as good enough of an excuse to refund a stay, even though the hotel was notified well ahead of time.

I was told that a refund would be issued when I called hotel to cancel hours before my scheduled check in time. I received bad news that my fiance's family member died and we had to cancel the stay. Was told refund was coming. Now told exact opposite.

The room was dirty and staff at night was not helpful.

Bed was comfortable.

Pillows were awful. Room & property much more rundown than I had expected for the star rating. No indication that breakfast was not offered until we arrived (due to covid). I paid extra thinking it was included and the price did not reflect this omission