Crowne Plaza Atlanta Perimeter at Ravinia

Looks can be deceiving

Very nice hotel visually. The bed was comfy. The water was nice and hot. I had a very lovely view and a clean room!

The customer service was extremely rude and aggressive (very shocking for 3 different women but the same attitude)... They showed no empathy for the long unnecessary wait as they talked amongst each other. Talked as if they where not happy to be there. Everytime I called down to the front desk either no one answered or someone answers then puts me on hold til I hang up. Then I had to go downstairs just to see them talking. The room service was terrible. $34.00 for 4 pieces of cold moist cod and fries+ terrible coleslaw. 8 buffalo wings that dry and not to taste. What a waste. We ate pizza after. And why is there only one small trash can in the room and it in the restroom? They tried to charge me for the complimentary breakfast. No one informed me that I needed a ticket. I was there 2 days. The breakfast presentation was great! But the service once again was terrible I had to track some one down for water and service. Both mornings the unorganized maids knocked on my door between 8-9 waking me up thinking I was not in the room charging in the room to clean or whatever. I was sleep and half naked. That's not how a person wants to wake up. I just can believe such a beatiful looking place would have such an awful experience.

Bien 8.0

El hotel estaba en una buena ubicación. Hay muchas cosas que hacer. Un centro comercial estupendo, seguro, limpio y adecuado para familias a poca distancia a pie. Aparcamiento cubierto, con ascensores al vestíbulo del hotel.

No podíamos bajar el calor de nuestra habitación, la unidad en la pared estaba rota. Tuvimos que apagar la unidad por completo. No hace falta decir que una noche agitada y inquieta. La piscina era realmente, muy desagradable. El agua estaba muy nublada, ni siquiera podía ver el fondo de la piscina. Había todo tipo de suciedad, pelo, película flotando sobre el agua. El garaje es muy estrecho.

Free Parking

Front desk lied about the type of room reeserved (non-smoking) and then lied again about the availability of non-smoking rooms. Finally received one only to have then try to charge for the advertised "free" Internet service. Room was in shaby condition.