Guest house Heysel Laeken Atomium

The room was clean and beds were comfortable

As a frequent traveler, it was by far the worst experience I’ve ever had with booking.com. The room was cold in late December and although my booking included heater, the owner refused to turn it on and told me I could change my reservation if I was cold! She also tried to stopped me to use the bathroom on my checkout saying that she had already cleaned it! Apart from the disrespectful behavior of the owner, the shared toilet was so dirty. The WiFi was poor and not work at second floor. I had to walk many steps down (these steps were also another issue!) to get some poor signal. It is not value for money at all. I honestly believe such an awful property should never be listed in booking.com.

The presence of a coffee marker (although it would have been great if it was filled with water). Coffee was replaced the following day.

The environment felt unsafe for going out in the evening. The bedsheet was dark brown instead of white. This made me concerned if the bed linen was freshly washed. Contrary to the online feedback, that the host is nice and homely, I only saw the host once and that is when I arrived, so I didn't know where was the kitchen, where to get drinking water, or ask general questions. The instructions on where to pick the keys from was not clear, so I spent 1 hour roaming around the street, looking for internet access to connect with the host so as to get the keys. It would be great, if you place next to the coffee marker, instructions on how to use it. The internet strength upstairs was poor, so I had to leave my room to make whatsapp calls.