The Bunkroom

Great location Comfortable bed Quiet

Having stayed at the Bunkroom previously I have noticed standards have dropped. The male staff member was always there during check in and was a very friendly guy. The hostel was spotless and I couldn’t fault a thing...However there doesn’t seem to be anyone around at all now. I understand it’s self catering but does that include cleaning the toilet and floors ourselves? Also there wasn’t fresh shower mat or hand towels during my stay. The kitchen area is not cleaned daily, which results in bins overflowing, utensils left out and dirty floors. I’m disappointed as my stay here in the past was really pleasant. Where are the staff?

It was fairly clean and had a well equipped kitchen. It would be a nice place to stay if we hadn't been concerned for our safety and had faith in the staff.

During our stay there was heavy rain and a leak in the roof of the room we were staying in (room 8). We spent the night drying out the bedding that was wet through and collecting the rest of the water with towels. The leak was over the head of the top bunk and water was running down the light fitting here. In the morning we notified the staff of the leak as we were particularly concerned about the safety of the electrics in the room. They admitted it was a problem they knew about and offered us a refund. They also promised to address the leak. After not receiving any refund we contacted The Bunkroom and received a rude response accusing us of unjustly complaining about our stay and with no intentions of providing the refund or attending to the roof.