Régie Ottoman Istanbul

Basically a good stay but little things weren't up to grade, see below for the negatives. The hotel manager was very present in the lobby and the breakfast room and proactively tried to see that the guests are happy, albeit with varying success. We found the bed very comfortable, not too soft, which we liked. The view from the room onto a small old cemetary and small streets was lovely.

We had prebooked a taxi transfer through the hotel itself for 50 EUR each way, but when we arrived, the contact didn't find our info right away. Then we were pooled together with two other people, told to follow outside and had to run with our luggage after the young man organising the taxis. He then told us to wait in a windy lobby nex to the parking lot and disappeared, then reappeared first getting one of the other people and then returned again for us. Again had to run after him only to find a car with a driver who had no idea where we were heading or where the hotel was, once we had told him. Arriving in the city he had to get out twice to ask people about the hotel. This should not happen when you order a private shuttle taxi from the hotel itself. In the hotel, we found the following little things not being on the level they should be: - breakfast coffee was cold and bad. The manager told the service staff to get us fresh coffee, but we had the same fight almost every morning - the cleaner failed to refill the complimentary bottle of water and coffee on a daily basis - we had to repeatedly ask for more toilet paper, which also gets annoying after a while. Do they think we'll steal their toilet paper if they put another roll in the room? - dirty laundry (pillow case) was left in our room on one day - cleaning was not done quite properly, many surfaces clearly weren't wiped often enough - personnel didn't speak English or other foreign languages, except for manager and reception staff As I said, these are basically little things, but they count when considering how relaxed the stay was. If the hotel manages to get this stuff going, it's a fine place to stay for a few days.