Balcony

The manager Francesco was very welcoming and helpful. He was so attentive and eager to help everyone. The reviews you provided mentioned him and how friendly he was and this was exactly so. The hotel is near to the station and the duomo and principal areas of interest, including shops. Our room was clean and everything worked well. I asked for another pillow and received one within 5 minutes. The hotel's balcony was a real bonus, a place to sit and relax as a change from the room. It really was better than I expected and made our stay in Florence more enjoyable.

For my short break and budget this was an excellent hotel. I will stay there again. In its category it was an excellent deal. The breakfast was fresh and quite adequate, if not better. If people want an extensive choice they should go to a bigger hotel and pay more. The mamager was always available to help, he constantly refurbished the breakfast bar etc., He could not have been better. There were not really any negative points for me. Previous reviews mentioned the lack of a lift, however, there were not too many stairs to climb and the building was light airy and very clean. There were no dingy awkward staircases to climb and a lift was not really essential, except perhaps for someone with very large ,heavy luggage. No negative points for us though!