Hoteles en Kigali

Ventajas: La atención del personal fue incomparable. Yo tengo ganas de visitar este hotel de nuevo.

Ventajas: El hotel es confortable, el trato del personal es genial, muy amables, totalmente recomendable.

Ventajas: Mi avión tuvo un retraso de 2 horas y me esperaron sin problema para llevarme al hotel a las 3 de la madrugada. Sólo esto es ya para estar satisfecho, pero además el hotel cumplió todas mis expectativas en cuanto a habitación, desayuno, servicio y precio. Totalmente recomendable.

Ventajas: Staff and location were top notch

Desventajas: Breakfast didn’t seem to include staples that someone from North American would expect

Ventajas: El personal muy atento y cálido

Ventajas: What I liked best here was the super friendly and helpful staff, the very large 3rd floor restaurant-bar area with excellent views, plus another indoor lounge area near reception, nice central location near main Kigali attractions, comfortable beds, cleanliness, free water in rooms, fairly spacious rooms. Also, reliable airport pick-up, which helped a lot as we arrived at night after an over 20 hours of travel, so we were glad to see the hotel rep waiting for us.

Desventajas: I only didn't like their A/C, which was a small evaporative cooler unit on the floor with a loud fan that didn't effectively cool the room. And like ALL hotels in Africa, beds come with one bottom sheet and one duvet-comforter. I prefer having a bedsheet to sleep underneath when it is too warm for the comforter. Didn't like the tour guide they set us up with from their partner FlyTours. Would not recommend their tours.

Ventajas: This property was perfect for a short stay in the centre of Kigali. We returned it was so good! It has a supermarket next door which also has a trustworthy money change facility and restaurants close-by. But the standout of the hotel is the staff. From the lovely Mohammed at the door for whom nothing was too much trouble, to Divine at reception who was just that, to our room steward Jean (11th floor) all staff were warm, friendly and extremely helpful. The breakfast buffet was fine assisted by the amiable Fred who made excellent omelettes and noodles. The rooms are spacious too which was great for organising our departure. We would really recommend this hotel for staying in Kigali.

Desventajas: On the weekend the rooms on the left side of the hotel (as you look at it) suffer from extreme noise pollution from the hotel's bar and music below. Make sure you are on the other side! Also if you are self-driving the lift does not go to the underground car-park which makes arrival difficult if you do not know in advance.

Ventajas: Great in all aspects!! Will stay again! Entire group loved it!

Ventajas: Location, room

Desventajas: Food options

Ventajas: Hotel muy bien ubicado. Hay varios restaurants en la zona y uno muy lindo en el propio hotel. Desayuno muy bueno. Habitación amplia con muy linda vista de la ciudad. Cama muy cómoda. Hay un supermercado muy grande en un edifcio contiguo.

Desventajas: No enviaron el coche a buscarme al aeropuerto y tuve que reclamarlo telefónicamente. No obstante, lo enviaron rápdiamente y el conductor era muy amable y me explicó muchas cosas de la ciudad . Gracias!

Ventajas: Hotel moderno con habitaciones grandes y situado en el centro de Kigali. Funciona bien el wifi y hay agua caliente. En la zona del hotel hay mucha vida y hay restaurantes cerca.

Desventajas: La entrada parece provisional, en la parte de abajo con restos de maderas y otras cosas, bastante cutre. Pasas el arco de seguridad y coges al ascensor para ir a la recepción. El desayuno se hace en otro hotel anexo y no nos gustó.

Ventajas: Buena variedad de opciones para desayunar.

Desventajas: Hotel extremadamente descuidado, las paredes sucias, las alfombras también, las toallas desgastadas, las cortinas sucias. Terrible. Y encima carisimo. Lo único bueno del hotel es el personal que fue encantador, amable, eficiente, especialmente Lerire, Adeline, Audrey, Monique, Fred,Susan!

Ventajas: El personal del hotel, atento y súper amable!

Desventajas: Hotel viejo, mal mantenido, sucio.

Ventajas: - view from the 4th floor Bistro - the staff knows English very well - great garden view - great dinner options in 4th floor Bistro - close to the airport - WiFi works pretty well

Desventajas: - a lot of mosquitoes in the area - no mosquito protection in the balcony door

Ventajas: Buena atención, buen servicio e impresionante terraza para desayunar.

Ventajas: Another lovely stay at Urban. They were kind enough to store my bag prior to my stay and while I waited for a late-day taxi to the airport. Also accommodated a late checkout. Breakfast was tasty as usual.

Desventajas: The carpeting in the bedrooms could be changed to tile or hardwood to increase the feeling of cleanliness.

Ventajas: Es un muy lindo hotel, con todos los servicios y muy buena atención, la comida estaba muy bien, la habitación muy cómoda. Buen wifi, estacionamiento vigilado, todo bien

Desventajas: The room was below my expectations and not worth the money I paid. The pictures on your website are misleading

Ventajas: 2nd time for me in this hotel Staff too much friendly Restaurant is very nice Service is good All Rwandan people are beautiful I like them too much Sure I will be back

Ventajas: Fantastic view of the city, especially at night! Restaurant's food is scrumptious! Very friendly and helpful staff. Within walking distance from the shops and an ATM; taxis always nearby.

Ventajas: Nice location and view of Kigali by night

Desventajas: My room was damp/musty. Keep the windows open during the day

Desventajas: Room-could-be-better

Ventajas: Great location and service, tight security and customer centric.

Desventajas: Nothing really.

Ventajas: Staff /customer care

Desventajas: No Cable Television in room

Ventajas: Buen ambiente

Desventajas: Esta bastante obsoleto!

Ventajas: Good location, nicely arranged lobby.

Desventajas: As the hotel is old the rooms were quite basic. Ours was even very noisy and the towels were not sufficient (2 big, one small for 2 persons/2 nights) The breakfast was not special, when I asked for a Cappuccino, they said it is charged extra! The staff was friendly, but not very attentive. The restaurant near the pool was expensive but not really good. The ambiance in that restaurant was dull. Overall we feel that the relation price/quality is poor.

Ventajas: Live music. Lounge.

Desventajas: No mini bar. A bit older bathroom.

Ventajas: Good location, nice pool.

Desventajas: Rooms are very outdated, definitely not a 4 star stay. Loud squeaking air-conditioning, lumpy pillows, hard beds. Security guards at the hotel entrance are rude. Food at the restaurants is to be blunt, not good. Everything tastes frozen.

Ventajas: Very nice place with a lot of history. Lots of Security so you feel safe in the centre of the Kigali. Room was ok, food was nice and the atmosphere was good. Friday night is culture night with entertainment, singing and dancing, it was quite nice.

Desventajas: Coffee wasn’t as nice as other places in Rwanda.

Ventajas: El area de la psicina es realmente bonita, muy limpio y el personal es extremedamente amistoso y amable, los desayunos muy buenos y los capuccinos imperdibles.

Desventajas: Algunos de los cuartos huelen a humedad, pero en general muy bonito hotel lleno de historia.

Ventajas: Good location. Excellent breakfast!

Desventajas: I stayed too short to find any flaws. Overall it met my expectations for a one night transit stay.

Ventajas: everything except the food

Desventajas: the food varieties

Ventajas: The room were above standard and the fitness center was adequate for use. Food at La Cucina (the Italian restaurant on the property) was excellent.

Desventajas: Service was slow in other parts of the building and the staff seemed distracted sometimes.

Ventajas: Breakfast and the beds were really comfortable. Staff were also ready to help. I also got late check out by 4pm which was really helpful. Thanks Zaidi

Desventajas: Na

Ventajas: Everything

Desventajas: Gnothing

Ventajas: Todo maravilloso, hotel precioso, habitaciones amplias, bien decoradas, cama maravillosa, super limpio y con vistas preciosas a toda la ciudad.

Desventajas: Un poco caro.

Ventajas: La habitación era bonita y el baño era precioso

Desventajas: El servicio es demasiado lento, el servicio de habitaciones tarda más de una hora. La comida se ve muy bien, pero el sabor es promedio, parece que los cocineros son expertos en adornar la comida, pero no sabe tan bien como parece

Ventajas: La amabilidad del personal y buena disposición y ganas de que uno se sienta a gusto. La ubicación, piscina y bar "rooftop", con unas vistas espectaculares. Es un hotel muy cómodo para trabajo al que le falta algunos detalles de atención por parte del personal (verificar la limpieza después de que se haga, verificar que luces, caja fuerte funcionan...) para que sea un hotel de alta gama. Se preocupan de verdad por querer mejorar, aunque fallan en la implementación de mecanismos de mejora.

Desventajas: El desayuno es un poco escaso. Por otro lado, cualquier petición de modificación en los platos de la cocina supone un enorme problema. Tuve la mala fortuna de pedir varias veces un plato sin ajo ni perejil y, a pesar de hablar con el chef para asegurarme de que mi plato no tenía el primero de estos ingredientes, estaba plagado de el. Tuve que ir personalmente a que el chef lo probase para que reconociese su error. Lo curioso es que al día siguiente, volvieron a cometer el mismo error, y eso que lleve el suceso al "desktop manager" que se mostró muy comprehensivo y me ofreció gesto comercial para compensarme por las molestias.

Ventajas: Room 806 the AC did not work... too hot, couldn’t sleep. And the 1st room had a king even though I had previously requested 2 single beds. It’s a really nice hotel w a great rooftop pool and restaurant , but for $170. a night.... I expect an AC that works and to be given the room I ordered.

Ventajas: The hotel is situated in a calm road in the business district of Kigali. There is a lovely rooftop swimming pool with views over the city and a small gym. The rooftop bar and restaurant provided stunning views and allowed for admiring the dozens of kites circling the skies before sunset. The food in the restaurants were always delicious and meticulously presented. We were in Kigali short before the country’s lockdown and the hotel was already almost empty. The staff nevertheless went out of their way to accommodate all our queries and needs and kept us updated. Special Thanks to Agnes and Lydia, Henry, Charles, Jeremie, Patrick and Alex and all the other lovely staff we met during our stay. Thank you for your excellent service and caring support. Wishing you strength and all the best wishes to you and your families for overcoming this pandemic. Keep well and hope to see you all healthy and well again. For our next trip we definitely will come back to this amazing place again!

Desventajas: The shades in the bathroom should be closing better... or bathroom windows be frosted.

Ventajas: El personal, las instalaciones, la habitación 10 puntos con fantástica vista a kigali, el roof top fantástico y linda piscina. Inocent de guest relations, lo mejor, rápido y preocupado en todo momento de todos los que estabamos

Desventajas: --

Ventajas: Hermoso hotel, ubicado en el centro de la ciudad. Ubicacion perfecta, buenos servicios muy comodo. El restaurante en el ultimo piso tiene una vista increíble

Ventajas: We stayed in two different rooms for two different nights, the rooms are very large with comfy beds and also the bath is large with shower and bathtub. The rooftopbar has a very nice view over Kigali and also the dinner there was very tasty. We would like come back!!!

Desventajas: —

Ventajas: Excellent Location and views , breakfast is amazing with fresh fruits and juices. Clean and friendly staff.

Desventajas: No complaints

Ventajas: The staff was fantastic, the room was big and the view was great. The pool was great

Desventajas: 1. Price was american or european prices for drinks and lunch. Need more options for lunch and dinner and more local food, then burgers or pasta.

Ventajas: Everything

Desventajas: overpriced

Ventajas: The lobby staff were kind and professional so was the staff in the first floor restaurant

Desventajas: It took 2 hours to get an order filled for a chicken salad, asked for a bucket of ice on another occasion and nothing arrived after an hour so we asked again. All this happened at the rooftop bar/ pool area. The staff on the rooftop bar are letting the place down, we found them rude and arrogant and all but one or two staff are actually working. They hang by the counter on their mobile phones appearing to be busy One particular lady kept rolling her eyes every time she went past us. It takes another half hour to 45 mins to get a bill when u request for it. Had to eventually go up to the counter to pay for get it sorted Time is too precious to be sitting around like that And downstairs in the lobby area, the young man working in that area should be talked to about honesty.. A beer costs 2700 francs, ok paid him with 5000 francs no change was given this happened three times, the assumption is that the change is his tip.. Its up to the customer to decide what change they would like to tip not vice versa found it so dishonest. So sad that the place has so much potential but the staff are letting it down

Desventajas: No había provisión de lociones o champú además de la combinación Dove de jabón y champú corporal. Asegúrese de traer el suyo propio o de solicitarlo

Ventajas: Great breakfast every morning

Desventajas: No body lotion in the bathroom

Ventajas: The staff were as good as it gets. Genuinely beautiful people.

Desventajas: If you want to go for a walk, not so central.

Ventajas: The Friendly; helpfull & polite staff !! In fact Rwandan people are humble and we can learn from them...I really felt safe everywhere in Kigali; in fact this is the most clean & safest country I have visited in Africa (7)!!

Ventajas: Nothing

Desventajas: The bed and pillows uncomfortable, breakfast choice very limited. No value for money

Desventajas: I was embarrassed being asked to pay for meals individually in the hotel restaurant even though my Debit Card was instantly debited for the 7 nights I initially booked for! If my Card was good for 7 nights I thought logically it should be good enough for meals!

Ventajas: I had stayed here previously, so I knew what to expect. I would choose Park Inn again for my next visit.

Ventajas: El hotel es cómodo y en una buena ubicación

Desventajas: El precio es alto para el valor. Algunos de los empleados son mejor que otros en términos de servicio

Ventajas: Typical Serena hotel - nice setting. great atmosphere, good breakfast area.

Desventajas: Serena hotels aren't always the best value out there - but the quality and consistency is always there

Ventajas: The pool, gym, room and staff. I stayed a long time, much longer than planned, and the facilities and service were first class. WiFi superb.

Desventajas: 1. The security checks. Maybe it’s the law in Rwanda, as airport style security checking seems to be @ every entrance everywhere, but as a paying hotel guest I found the checks annoying and intrusive, especially on days where I entered the hotel several times, as is my prerogative. There were occasions when I was curt with security, but hey, I’ve every right to object to being frisked, emptying my pockets and having every small package containing medicines/snacks/soft drinks inspected and scanned. I’m a hotel guest not a high risk prisoner in the maximum security wing at Belmarsh prison in London. I mention London because living and working there, thus being subject to more far more security risk than in Kigali, security is not as intrusive. Hotel Guests should not be subject to searches. Visitors and meeting delegates ok, but not guests. 2. I understand that premises have to be maintained, but where rooms will be affected by noise from these works, those rooms should be left empty. For the last few days I was in a room where it transpired work was in progress below, this work consisting of hammering all day every day from 9 (some days it seemed earlier) until after 5. It shouldn’t be assumed by the hotel rooms will be vacant in the daytime hours; in fact it should be assumed they won’t be. I did complain and looking back maybe I was offered another room, but this wasn’t made clear to me. I’m beginning to wonder if the guy who uninvited turned up to collect my bags, and whom I sent away was in fact there to swap my room! He didn’t communicate that!

Ventajas: Very spacious and clean room specially if you take pool side. Spa is nice experience. Room service very rapid. Staff friendly and courteous.

Desventajas: I had serious problème in the first two nights with the air condition and there were mosquitoes. They changed and upgraded the room for me. The second one was ok.

Ventajas: Very clean hotel , the location is at the city center very lovely

Desventajas: nothing

Ventajas: Large well furnished rooms. Get poolside. Excellent service. Sometimes too attentive. Well equipped gym, spa, and business center. Superb breakfast. Good and varied menu for other meals.

Desventajas: Staff sometimes too attentive and rather strict and Curt about rule of no coffee service in lobby. No city maps available.

Ventajas: The location of the Kigali Serena is excellent if you are looking for a hotel in the center. The breakfast was good and the rooms had a nice touch of ethnic. There was a lot of greenery around the property that gave it a 'resort-type' feel.

Desventajas: Noticed my balcony door lock was wonky and it led out to the terrace. Could be opened from the outside so felt a bit insecure.

Ventajas: Breakfast Restaurant stuff The reception ladies stuff, there is one man don't remember his name but looks so angry aggressive face, he is the worst met in my life Bed is comfortable Nice pickup and on time from airport to hotel

Desventajas: More or less everything Hotel confirmed an early check in at 8 am and when arrived they were surprised and not confirmed an early check in till 9:30 after a lot of arguments, however they are the ones did the pickup from airport already Through booking i had special rate, but when asked to pay the bill I saw at least extra 50 usd per night, after checking they said sorry the guy checked u in did a mistake in adding the rate per night, come on I have a booking confirmed already????? AC, problem in the room 431 never accept this room, don't know about the rest of rooms, but I asked many times for fixing, and every time someone comes and nothing is done, for 2 nights no AC and for me this is a must, and don't count on good weather of Kigali, rooms are hot Rooms are a bit old and need renovations

Ventajas: The food is delicious. Staff in bar and restaurant very friendly and flexible

Desventajas: Reception was extremely slow and inefficient. Trainees and many supervisors making them nervous. Weakest department.

Ventajas: The breakfast was amazing. We loved the area around the swimming pool. The gym was also fantastic. Cleanliness of the room as well as bath/shower. The cosiness of the restaurant for dinner

Ventajas: El personal genial y la gran variedad gastronómica

Ventajas: Amazing breakfast--both quality and selection of food. Great coffee. Good beer selection. Cheap, extremely delicious dinner--the best I had on my trip to Rwanda. Very comfortable bed, clean room and bathroom. Very friendly staff who were great about ordering taxis and attending to other needs. Patio is lovely for sitting for meals and while reading. Location--a side street in what seems to be a middle-class neighborhood of Kigali--feels cozy and safe. Not that close to downtown Kigali but taxis are cheap and I like the vibe of the neighborhood much more than that of the fancier hotel districts.

Desventajas: Credit card machine out of service the first day. One light fixture flickered occasionally. That's all.

Ventajas: Las habitaciones son muy cómodo y el personal fueron simpático.

Ventajas: El desayuno es increible y el personal super atento. El sitio tiene mucho encanto, terraza con vistas geniales de Kigali, todo nuevo y con mucho gusto, no le falta ningun detalle (gimnasio pequeño, guitarra, libros, muchas zonas comunes...). Volvere!

Ventajas: El alojamiento esta precioso, ubicado en la zona de Rebero-Gikondo. Un poco alejando del centro pero bueno. La vista espectacular! Y esta decorado muy bonito. La presion de agua perfecta y los dormitorios muy comodos.

Desventajas: Esta un poco lejos del centro

Ventajas: Commendation to the kitchen staff. Chef Sadiq and D’Amore aimed to please and they succeeded. Jack was also very pleasant and helpful. The city tour with Bernique was a great way to start off the stay. He is a good guide.

Desventajas: Had to share my room with my sister for one of the nights because they had overbooked :(

Ventajas: Staff were very friendly and helpful. Breakfast was awesome - a big thanks to the chef! Atmosphere was very relaxed, friendly and homely. I would definitely stay there again. Thank you!

Desventajas: Mattresses weren’t too great and the hot water in the shower was a little temperamental while we were there but the staff did everything they could to help us out!

Ventajas: Great view, nice garden, great food and amazing staff who will get out of their way to help you! Ever since we were picked up from the airport, they were very pleasant and always smiling! That was of great contrast with other places we have stayed in Africa

Desventajas: A couple of things that are not perfect: the location- as it is a bit far from downtown and there are no nearby restaurants/bars or points of interest in general. On the other hand, it is very quiet, calm and in a very authentic neighbourhood. Additionally, the food is a bit overpriced.

Ventajas: It was a comfortable stay at Yambi guesthouse. Place is cozy and colorful. Buffet dinner we had was delicious. The deluxe room had a jacuzzi tub where you can relax after a long exhausting day. If you like a quite place to stay in Kigali, this is it. But it is a bit far from the main city and the restaurants.

Ventajas: The hospitality and reception as well as interaction with the staff was excellent.The food was nice and well prepared as well as the fruits.

Desventajas: The jacuzzi was leaking water and messing the floor leaving the floor on the risk of slippery I would recommend repairing the leaks.

Ventajas: My sister and I had some precious moments here. Some of the staff in this place are gold dust! They do anything and everything to make the guest comfortable and they are a huge part of making the place feel homely and the reason I'd come back. Namely Bernique, Chef Sadiq, D'Amore and Jack. This place is in a quiet area with beautiful and colourful relaxing areas , a great view of the city and the set up means it provides a chilled and homely environment. The distance to main attractions is just fine, easy access by moto or taxi. I highly recommend a city tour with Bernique. It is informative, practical and fun!

Desventajas: Some of the staff could be friendlier and more attentive. We had some mishaps which I feel could have been avoided by staff communicating well/handing over well amongst themselves. More attention to detail would take this place to a 10/10. The cleaning could be better. Dust in places and one of the days I had unironed sheets. Shared shower leaks as it has gaps. More photos needed on website to give guests a clear view of rooms and bathrooms especially shared.

Ventajas: Very good and calm environment, nice people, super green garden, excellence atmosphare

Desventajas: The room and toilet could be more cleare

Ventajas: La relación calidad-precio es estupenda y el servicio impresionante diferencia a este hotel. Sí, está por un camino de tierra, pero es común en esta parte del mundo. El servicio de recogida y traslado desde el aeropuerto de Kigali, que era amable (y gratuito), hizo de este hotel una elección sólida como viajera solista. Las críticas anteriores sugerían que el servicio del restaurante era lento, pero me pareció bastante bueno (aunque cuando pedían comidas relativamente sencillas para una sola persona). Me volvería a alojar aquí de nuevo.

Ventajas: Comunicación impecable; el transporte gratuito al aeropuerto fue organizado rápidamente y me estaba esperando cuando llegué. Muy cerca del aeropuerto, calle tranquila. Bebida de bienvenida y registro de entrada eficiente. El agua fría y la bandeja de fruta eran gratis. Cómoda cama, AIRE acondicionado y ventilador, artículos de tocador. El desayuno te mantendrá a lo largo del día. Todo el personal era muy amable, acogedor y servicial. Sin duda lo recomendaría.

Ventajas: From the moment I was picked up from the airport, the Five to Five staff were friendly and provided great customer service. Once, I entered the hotel they provided a hot cloth and a chill glass of juice. The staff at the front desk, Solange and Aloys, were awesome. Aloys even put together a last minute tour of Rwanda after I shared there were things that I didn't see before leaving. The food was good and room service was delivered in a timely manner and again the food was good. More importantly there were many options to choose from. Even in the restaurant the staff were friendly and attentive. The room was clean and welcoming. The young lady that walked me to my room, made sure that I knew how to operate the AC unit (I did) but great customer service nonetheless. The bathroom was stocked with toiletries. The bed slept comfortably. I could tell house keeping came and cleaned daily. The area outside of the hotel was experiencing construction but you did not feel that inside the hotel. I felt safe in the area and hotel as a solo female traveler. There was a positive and welcoming energy at Five to Five hotel. I thoroughly enjoyed my stay and would highly recommend this hotel. It has a 3 star rating but has a 4 or 5 star feel!! Thank you for making my stay in Rwanda memorable.

Desventajas: There wasn't anything that I didn't like.

Ventajas: Nada

Desventajas: El sitio no es que estuviese viejo. Estaba cochambroso. El baño pidiendo a gritos una renovación . El transfer desde el aeropuerto mal. Tuvimos que esperar porque el vehículo del hotel se había averiado. La mosquitera era más pequeña que la cama,con lo que daba igual echarla que no porque se quedaba abierta. En fin un sitio poco recomendable

Ventajas: El desayuno con vistas a la ciudad es agradable

Desventajas: Carretera de acceso en malas condiciones

Ventajas: So happy that us 7 people stayed here! This is one of the best hotels I’ve ever been to.An excellent choice for a good quality hotel, with such an amazing service! We were welcomed with warm smiles, hot hand towels, refreshing drink and most importantly- a helpful, welcoming and warm personnel. We felt like we were at a palace! The arranged our change of bookings without any problems. They helped us with sightseeing tips. The provided us with free airport transfer. The rooms were well cleaned and pretty luxurious for the price. The view from the restaurant was amazing (as well as from some of the rooms).Such a good service there as well. Thank you, Five to Five!

Desventajas: Had to wait quite a long time for the food to arrive, but that is probably due to the fact that we were 7 people ordering and they probably wanted us to get food for everyone at the same time. A little bit hard to get to because of roadwork outside the hotel (and the noise that comes with it), but this is just temporary.

Ventajas: The staff, the rooms, the service and the restaurant are all too notch I highly recommend Five to Five! The locatison is great and convenient to the airport and the neighborhood has a lot going on. Make your reservation now!

Ventajas: Great views from balcony.beers and refreshments in room fridge.fast WiFi even on balcony.and Free Airport drop off..all made a big difference.. management and staff were Fantastic .always Helpful.

Desventajas: Going back home..

Ventajas: Remarkably good breakfast buffet and custom brewed coffee.

Ventajas: Nice place to stay with children, clean and big rooms. The restaurant is opened 24h and has a very extensive menu. Staff are very professional and friendly. The shuttle service to and from the airport is definitely a big hit specially when travelling with kids. All in all, we had a wonderful time.

Ventajas: Staff fantastic, safe and great value for money. Will return.

Desventajas: Nothing to complain about

Ventajas: Cuando ya estás dentro del hotel está muy bien, amables en la atención y espaciosas habitaciones, el desayuno también muy bien, en general la relación calidad precio es muy buena.

Desventajas: El acceso al hotel es muy malo, camino de tierra lleno de baches y los alrededores un tanto sucios y sospechosos.

Ventajas: Great stay while waiting for our early morning flight. Staff were so helpful, room was great and easy to get early breakfast and free shuttle to catch our flight

Desventajas: Slightly strange layout in bathroom, had to walk through shower to access the toilet. The shower needed fixing but was nice and powerful. However otherwise room was fine.

Desventajas: Gran ubicación, gran hotel

Ventajas: El hotel más hermoso de mi viaje!!! Increíble, buena localización, hermosa habitación, el Personal súper amable, una increíble increíble sorpresa!!!

Desventajas: Nada

Ventajas: The breakfast was really good. The stuff we very friendly and very flexible. Our flight back was late in the night so they allowed us late check out as well. The room was big and bright with a small balcony and the air conditioning worked very well.

Desventajas: There is no elevator and since I have a bit of a problem in my leg, it was something a little inconvenient to climb 4 flights of stairs to our room.

Ventajas: Breakfast was fine. The room clean but little things broken and needing fixing.

Desventajas: No lift. The taps in the bathroom not optimally positioned. some toiletries only given on last day. No real desk to work on which is a must for business traveller.

Ventajas: My stay was awesome Thanks a million to the Hotel General Manager for his consideration on my late check out Nice and charming staff,from Reception,Kitchen to Laundry

Ventajas: Breakfast was good. The kitchen staff were competent and friendly.

Desventajas: The fact that the facility does not have a lift. It is challenging for people with disabilities due to the amount of steps one has to climb.

Ventajas: Staff was very friendly and so keen to help. Wanted to exchange dollars into francs and the receptionist sent someone to do it for me at the same rate that I could get myself. Breakfast was good with good options. Had also lunch there one day and really loved their avocado salad and fresh juice.

Desventajas: The view from the room was nothing special.

Ventajas: Great location. Helpful staff.

Ventajas: All. The views, the staff , the delightfull 10 cottages, the wildlife , the serenity , the food

Desventajas: Norhing

Ventajas: Staff was very helpful and friendly. Very nice breakfast. Location very good.

Ventajas: The staff is awesome.

Desventajas: N/A

Ventajas: Nice pool, nice facilities, good service.

Desventajas: Weren’t super careful about food allergies.

Ventajas: Great location, but the road outside was a dirt road. Road works were going on when I left, so hopefully the access to the hotel might be better from now on.

Ventajas: The hotel has a free airport shuttle service 24 hours a day. The driver picked us up at 2am and that made thing so much easier. Plus, check in was super quick, especially since they knew it was late and we were just arriving. The actual hotel was very clean and the room was spacious. The beds were super comfy. The pool is large (although not much for a shallow end if you have little kids like we do). The food was delicious as well. You can tell they make everything fresh (it does take them time, but definitely worth it, plus you are on holiday). Staff was very kind to our children which means a lot.

Desventajas: If you want to go to restaurants (other than the hotels) it is a bit of a walk (10-15 minutes minimum). However if feels very safe to walk there even at dusk. The shower does not drain that well.

Ventajas: Nice and friendly staff really helpful and nothing was too much trouble

Desventajas: The food potions were too large so wasted some food

Desventajas: This is my 4th stay in this hotel. Was it sufficient explanation

Ventajas: Nice pool, lovely restaurant

Ventajas: Clean ,location, the restaurant, price value.

Desventajas: No complaints

Ventajas: The staff were very friendly and helpful The pool was good

Desventajas: Our original room was dated and the plumbing didn’t work

Ventajas: This is a beautiful place to stay if you are looking for a little hotel with personality. The food, staff and craft shop are great - you will feel like you are staying with friends.

Ventajas: Try comfortable facilities with everything needed in the room.

Desventajas: Construction ongoing and gym left open with dust and most machines out of order... restaurant too expensive and very limited choices.

Ventajas: Staff were wonderful

Desventajas: First night at the facility near the main road was noisy. We moved to the pool property

Ventajas: Breakfast was really good!

Desventajas: Pool area wasnt the best.

Ventajas: Proximity to convention center and airport.

Ventajas: Awesome breakfast

Desventajas: Non really

Ventajas: The breakfast, service and espressos

Desventajas: None

Ventajas: Strategic Centre

Desventajas: The b wing elevator too far

Ventajas: I absolutely loved the breakfast - delicious and varied with lots of options. The interior design is fantastic with multiple intimate sitting areas as well as prominent display of the work of local photographers. I also appreciated that they had started their Christmas decorations with a huge tree at the entrance. Location was perfect as it is tied to the convention center and Kigali Heights itself has all the amenities and restaurants you can need.

Desventajas: In my personal case, because I booked my room in advance of the Global Gender Summit to secure my place in the hotel given the expected influx, I was not allowed to benefit from the corporate discount negotiated by my organization which was nearly a 50% rate benefit. I also was not asked if I was a Radisson Rewards member at check in or check out. Am still trying to retroactively see what can be done. The value for money could be improved as the room rate is extremely high on par with the daily rate of a Ritz Carlton in South Africa.

Ventajas: Thé breakfast was phenomenal! The variety of food was exceptional and the staff were very attentive and pleasant.

Desventajas: There was no city map available and directions to shopping and attractions were quite vague.

Ventajas: The bed is very comfy, break fast superb, environment very clean

Desventajas: Nothing, all is very good

Ventajas: I will definitely come back to the hotel

Desventajas: The hotel is very comfortable, the staffs are excellent and it is well situated

Ventajas: Staff especially in the restaurant were very professional and friendly Airport transfer very reliable Unfortunately room was next to construction work so extremely noisy and not very private in daytime

Desventajas: See above

Ventajas: Location and staff.

Desventajas: Very old hotel no AC, not well maintained , rooms given to us overlooked the kitchen very noisy and we smelled food the whole night.

Ventajas: Comfy beds and great service! Breakfast is delicious too!

Ventajas: The staff was so kind and accommodating! They picked me up from the airport and were so helpful in giving local directions and dealing with our group. I'd absolutely recommend them!

Ventajas: First time in Rwanda, the airport pick was on time and arrived at the hotel without any problem really fast. I was well received and my first impression was positive and really nice . Settled in well and the room was simple, clean and with mosquito net ..

Ventajas: Entorno

Desventajas: Camareros poco simpaticos

Ventajas: All

Desventajas: Nice relaxed staff, good food, good room, nice bathroom

Ventajas: Comfy bed, clean room, lovely helpful people, breakfast included :)

Desventajas: Shower was cold.

Ventajas: Staff were excellent and was at the airport to pick me up. Breakfast was great.

Desventajas: The bed was extremely uncomfortable with ridges in it. The WiFi was unreliable. The bathtub had mold.

Desventajas: Always enjoy my stay at Chez Lando. Staff, accommodations and restaurant are always above and beyond.

Ventajas: La limpieza, el personal y el desayuno exelente!!!

Desventajas: Que tuviera aire acondicionado en las habitaciones!!

Desventajas: I really enjoyed my stay... I did feel welcome

Ventajas: The staff

Desventajas: The salad

Ventajas: I would like to say a special thank you to Mr Allen who I dealt with in Reservations but most especially to Mrs Leoncie Usanase who went out of her way to assist us from the free airport transfer to the early check in and breakfast after flying overnight into Kigali, she even assisted us in finding a transport operator whilst we were in Kigali.

Desventajas: No complaints whatsoever. Everything was to our liking, great value for money for the price it exceeded our expectations. Maybe keep breakfast open a little later to serve tired guests who oversleep ;-)

Ventajas: Rooms was so big and tastefully furnished and clean☺. Breakfast was every good and staff were so friendly and nice

Ventajas: Great location for the airport (shuttle included). Large, clean room. Large comfortable bed. Decent breakfast options.

Desventajas: They couldn't find my booking on their system for a while when checking in (despite booking on booking.com).

Ventajas: The room was spacious and the bed was comfy. There was also a PC in the room for you to use.

Desventajas: -

Ventajas: Hotel staff is outstanding - bending over backwards for us. No request seemed to trivial, to big, or to complex. Service overall was excellent. Room had A/C and was spacious. I was here a week and did not feel cramped. Hotel was very clean. The bed was king size with high quality linens and a very comfortable mattress. My room was quiet at night and I was sleeping like a baby.

Desventajas: The room was a little dated and could use an update. The carpet in the room was stained and should be replaced. Bathroom small but adequate. Some mold around the bathtub. Towels very thin and worn.

Ventajas: The location and size of rooms

Ventajas: They were promptly there to collect me from Kigali airport, check in was fast and friendly. Late night dinner was a great introduction to Rwandan fare. The room was large, well appointed, quiet and comfortable. Breakfast buffet was a generous spread.

Desventajas: Nothing to note.