Hoteles en Muro

Ventajas: We booked Iberostar for the well-known standards. Unfortunately, the brand promise was not there for us. We had a very poor vacation start due to Reception. At the arrival, the rooms we booked and confirmed by Reception were not available. After a tiring morning flight and 1h taxi transfer, we spend almost 2h in Reception area for the employees to find a solution that never came… With us, a baby of 9 months. Sitting there with the baby and being ignored it was one of the worse customer experiences ever. The level of hospitality and problem solving was completely absent. The next day it was the anniversary of my husband and they failed again. To organize a little surprize, I had 4 different discussions with different employees – not knowing the procedures, not taking notes, nor doing something to help. At the end of our vacation, we found out they totally forgot to inform us about hotel facilities and their own program Aliveness: sport and relax… Overall, this is a great hotel for families with kids. Excellent amenities. Beautiful outdoor/ indoor pools for kids and adults, nice gardens, SPA center. 2’ to the beach, very large and spotless clean rooms(>40sm). Some are having facilities for cooking, useful for kids.. The animation was very good as well: daily aqua gym, the TV projections, kids and adults shows every evening. All facilities are shared with the brother hotel Iberostar Playa – both excellent. I think the best team in this hotel is the Restaurant. They are just great in terms of hospitality, efficiency, food diversity and quality. Everything was very clean; fresh food, a new theme every evening. The processes and people are well organized and structured, since able to onboard and feed a very large number of customers every day. The employees are always smiling, present and ready to help. Sometimes, you have the feeling they are working 24h/day. Congratulations!

Desventajas: - the Reception: employees attitude, lack of training on basic procedures and customer approach. - again Reception staff: attitude towards non German customers :( if you don't speak german, you don't exist... I understand german tourists are representing 90% of the customers. Yet, we deserve at least the same respect. - payment procedure: in advance. - playground jumping kids - should be limited to 10.00 pm since super noisy for the rooms above. - all this marketing around the sea view rooms. there is no such thing in this hotel. the hotel is not on the beach, therefore no direct sea view. all rooms are having a view from far. @ Iberostar management: your team is only as strong as your weakest team member. In this case - Reception. This could have been a 10+ rating, but it will only be 7 :(

Ventajas: Ante todo, la amabilidad y servicio de todo el personal. Francesca en la recepcion fue extraordinaria en nuestra atencion; Pablo estuvo pendiente todos los días de nosotros; cada mesero, cada barman, cada persona que allí trabaja tiene un sello de calidad de servicio difícil de encontrar de manera generalizada en otro hotel en el Mundo.

Desventajas: La comida. Demasiada comida pero de baja calidad. Obviamente formula all included, pero hubo días desastrosos así como un dia de cena gourmet muy buena. La comida en España es increíble, pero aqui brillo por su ausencia, pues la cantidad fue en desmedro de la calidad

Ventajas: Las habitaciones muy amplias y cómodas, buenas vistas a la playa y mar.

Desventajas: Una gotera en el baño, justo por encima de la taza.

Ventajas: Saloncito. Todo se oscurecia muy bien con las dobles cortinas. Nevera.

Desventajas: Los colchones incomodos y las mantas viejas (mejor seria usar edredones). Buffet bueno, pero la fruta cortada no era apetecible y faltaría zumo de naranja natural

Ventajas: La limpieza, el cuidado de los detalles. El personal y la calidad de la comida del buffet

Desventajas: Las camas, estaban separadas y los colchones no son muy buenos. No deberían cobrar por usar la caja de seguridad.

Desventajas: The place is just adorable, the only disappointment was dirty dishes in the restaurant from time to time.

Ventajas: Amplio

Desventajas: Olores en el baño

Ventajas: The staff was very friendly and all hard working. Never let the guests feel bored.

Desventajas: Allowing smoking at the out door pool area where there are many children. Doing water ball class in the shallow pool area where there are small children swimming closely.

Ventajas: Recomendar este hotel al 100%, un hotel ideal para ir familias con niños, la comida muy buena, desayuno excelente. El personal encantador siempre dispuesto a ayudarte con una sonrisa en la boca, destacar los departamentos de recepción, comedor y bares. La habitación con buenas vistas y muy limpia. Han hecho de un fin de semana que para nosotros sea inolvidable.

Desventajas: Nada todo muy agradable, hotel familiar totalmente recomendable.

Ventajas: All-inclusive was perfect

Ventajas: Extremely polite and friendly staff in all areas. Great food. Animation. Slides.

Desventajas: Floor of pool cuts toes. Wifi is losing signal very often. Beds at pool are occupied by towels early morning and many of them are not used at all for most times. It shall be solved by the hotel by booking system or introducing some fee.

Ventajas: It is a great hotel, with a wonderful location. Met all of our expectations.

Ventajas: Everything was great

Ventajas: El personal, la limpieza en general y la ubicación

Desventajas: Nada

Ventajas: I loved this hotel, everything from the location (right on the beach), to the ever friendly smiling and very helpful staff. We really enjoyed the food as we booked half board and never once got bored of the spread. In fact had to control a lot as the food was very good and tempting! ;-) I want to put in a special word for Maria at the check-in reception who upgraded us to the best room in the hotel overlooking the sea. This was by far one of the best beach holidays I have had and I shall definitely return for the sun, the sand and the great food.

Desventajas: Not really anything, it was perfect.

Ventajas: There are two Iberostar Playa de Muro (Village) hotels (4* and 5*) beside each other. Both restaurants can be used! Nice waiters. Beautiful sea and old trees in the garden. Very good cycling garage!

Desventajas: Too big a hotel. Not must flexibility. When we arrived the hotel had just a day or two before been opened after winter closing. Our apartment was not pre-heated and for the two first days it was freezing cold. And we come from Finland. We know what cold means. We had twice in advance informed about our needs regarding the room (first time when making the reservation in October, six months prior to our arrival), with no reply whatsoever from the hotel. 3rd time at the check-in. I told that we go to sleep early, at 9pm, and would like to have a more silent area, staying for nine days with half-board. At the reception Sr. A replied that "No. You only can get that apartment which my chef has put you to." We got a very noisy apartment just above the service passage of the big restaurant. - After six nights we moved to another apartment. And we did not just feel this way, it was what we experienced!

Ventajas: Servicio estupendo. Personal del 10. Lo peor el olor de humedad o tuberias de la habitacion. Esta junto al baño y la veo dificil de eliminar. No pedi cambio porque por un dia pues pasé pero bastante desagradable

Ventajas: Staff very helpful and kind.

Desventajas: The experience in the hotel was very nice, some small details that could be improved: no black out in the room; you would wake up with the light. Not prepared staff for 24/h meal; if you want to eat between 3-7 in the afternoon they dont have anything, not even a plate of cheese and so on. Staff helpful but we wanted to rent a boat and staff was not able to find it - we needed to find one in internet by ourselfs.

Ventajas: Hermosas playas y muy buena atención

Desventajas: Muy caro comparado con otros hoteles

Ventajas: Personal muy servicial.

Desventajas: Imposible estar tranquilos con tantos niños. El hotel estaba bien pero es solo para familias.

Ventajas: La ubicación

Desventajas: La comida no está al nivel de un hotel 5 estrellas

Ventajas: Location Facilities Staff Food

Desventajas: Nothing

Ventajas: Los espectaculos, todo el servicio, recepcion, camareras, limpiadoras...., agua de cortesia y un excelente bufé

Desventajas: Todo OK

Ventajas: Desayuno Zona starprestige Playa muy cerca Tranquilidad

Desventajas: El spa no funcionaba No tienen aquiler de motos/patinetes... Champú de mala calidad (el champú y el gel de baño era lo mismo en distintos botes)

Ventajas: Ubicación excelente para unos días en la playa lejos de las aglomeraciones Servicio y limpieza extraordinarios

Ventajas: Excelente trato del personal. La ubicación genial.

Desventajas: El único pero, fue la falta de disponibilidad de cama doble.

Ventajas: We liked very much the location - beach and forest, the food, the swimming pools and the area, and the staff!! We wanted a quiet room and we got it. Thank you very much!

Desventajas: Our room was a bit small for 3 people. Eating inside the main restaurant was quite noisy for us.

Ventajas: Amabilidad personal

Desventajas: Calor en la habitacion

Ventajas: Great service and food.

Ventajas: Food and staff

Desventajas: Beds not comfortable at all, the entertainment is very poor. No actividades for teens.

Ventajas: We loved the hotel altogether very much, it was near the beautiful beach with white sand, easy entry in to the water. Great food, something different for every day, lovely desserts. It's a definitely good place for families with kids as there's a lot of entertainment and sport activities for everyone.

Ventajas: Good location near the beach, nice swimming pools, good restaurants

Desventajas: We had a basic room and it felt really old, some lights didn’t work and the matras of the bed was really bad. Its a shame, because the rest of the hotel looks nice. You also had to pay extra for the safe.

Ventajas: We stayed here for our honeymoon in September and we loved it. The location is fantastic, right on the beach, with the national park in the background, and just far enough from the tourist-busy resort town a few minutes up north. We booked a Star Prestige room and the all-inclusive rate, which both proved to be good choices. The rooms themselves aren't particularly luxurious, but they are spotlessly clean and well maintained, and the hotel in its entirety and its surroundings are all very nice and well managed. Our special commendation goes to the staff, which was absolutely fantastic! We were treated with such care and kindness, and every single staff member was exceptionally friendly and helpful. Special thanks to Carles for his thoughtfulness! The hotel is nice, but the staff is really what makes it exceptional. All in all, it was a lovely experience staying here, we will have very fond memories of it.

Ventajas: The location of the hotel is excellent, a few meters from the sea. The breakfast and dinner were delicious. The staff was very kind. The room was enough big for two persons.

Desventajas: My complaint is only two single beds.

Ventajas: Location. Modern design. Great selection for breakfast and dinner.

Desventajas: Double bed made from 2 single ones, they were pushed together and was keep sliding apart. Pillows.

Ventajas: El personal, muy buena atencion

Ventajas: La gran variedad de comida con cambios todos los días. Habitación grande con balcón. Playa delante del hotel sin carretera en medio. Todo muy cómodo y agradable con personal muy profesional. Volveré!

Ventajas: Room upgraded to a suite Food excellent good choices

Desventajas: Loungers not in the sun

Ventajas: Beautiful rooms, perfect location, trendy decoration, nice staff. Wide selection of food for breakfast and half-board

Ventajas: The hotel is located directly at the beach and at the end of the beach promenade. Nice view from the balcony and also during breakfast and dinner to the sea. The service was kindly and tried hard to satisfy all wishes. In the evening the hotel offered some live music in the bar area.

Desventajas: There is not really something to claim. It would be nice if the hotel would offer free bottle of water in the room each day and also at the dinner.

Desventajas: Great place

Ventajas: Todo el personal era muy amable y siempre pendiente para ayudarnos El hotel tiene acceso directo a la playa

Ventajas: Liked the freindly staff and good selection of food and entertainment

Ventajas: Todo excelente, la atención del personal, instalaciones, el spa, las habitaciones, la comida tanto desayuno como cena muy variado y rico. Ni una sola queja.

Ventajas: El personal y recepción excelente un diez .

Desventajas: Las habitaciones un poco pequeñas

Ventajas: Staff try hard and in general friendly and helpful. Cleaning staff do a good job Nice big pool and right on a beautiful large bay. Not hotel property so have to pay for chairs. Food ok but remember there are large numbers of people at breakfast so many hands touch the buffet food.

Desventajas: It’s a package holiday place it seems targeting families with children. Not a couples place. Food very average and hard to get away from the large dining area and lots of small children. Room modern but crazy bathroom. Modular shower and loo with a ridiculously small loo space and inadequate drainage of shower water so lots of water on the floor. There was a strong sewerage smell from the ocean water and hotel balcony in the mornings. Not sure where this comes from. Also have to pay for the safe and if you want a kettle ask reception. Have entertainment in the evenings but thankfully this stops at a decent hour. Overall not recommended for couples who want peace, privacy and exclusivities. This hotel chain does not cater for that.

Ventajas: The breakfast was huge and very good with a great variety of meals... Rarely have seen such complete breakfast.

Desventajas: The sauna would need rejeuvination, the hammam was not hot as expected. People went in and out with shoes at the swimming pool. A bit lore sanitarian rules would be better

Ventajas: Very nice staff. I asked to change the room 3 times and they’ve very kindly accommodated my wishes. Great premises: fantastic outdoor and indoor pools, great gym, fantastic breakfast and amazing position just next to the beach. Really recommended

Desventajas: Rooms are a bit small and hotel is really family oriented. Not an issue of course but it’s good to know. Coffee at breakfast should really be improved.

Ventajas: Dal9n precioso.. Habitacion preciosa...spa genial

Desventajas: Mucha cola en recepcion

Ventajas: - very good refurbished in 2016 - nice and clean pool area - mediterrane Garden well maintained - two bars with beach view - located right at the Muro beach - excellent selection and quality of buffet food

Ventajas: Instalaciones, la habitación, la comida del bufete.

Desventajas: Habia demasiada gente y se habían terminado los albornoces, las chanclas... tampoco el horario limitado del spa para ir con niños ya que así no pudimos disfrutarlo por la hora de entrada...

Ventajas: Me gusto el trato con los empleados y la limpieza del hotel

Ventajas: La comodidad de la cama me falta verlo en pleno funcionamiento hotel muy completo y la atencion de todo el personal

Desventajas: El retraso en recepcion

Ventajas: The staff was simply amazing. All so welcoming and friendly: kitchen staff, restaurant and bar waiters, cleaners, reception, pool staff, management, animators. They're great and very professional, they definitely left a good impression on me. The food was also totally worthy, I cannot recommend enough. Delicious every single day and so many options available. There's something for everyone. Sadly drinks were not included at lunch/dinner for half board guests and were a bit pricey (even water). There was however drinks at breakfast and the fresh orange juice is to die for!! Right in front of the beach, just a few steps from the ocean. The pool was also very good and there was plenty of outdoor space. The activities on the pool were super fun and enjoyable. Very clean and good facilities. Rooms are comfortable. Madre Tierra is STILL in my mind! Thank you all.

Desventajas: I would expect the rooms to be better or more spacious. They were not bad but did not exceed my expectations for the price paid. I also didn't like that the bathroom was so exposed in the bedroom, if you're not intimate or comfortable with whoever you're sharing the room with I would not recommend. Even though it's stated that sunbeds should not be "reserved", every day there would be guests leaving their towels and belongings for hours on end and never actually using them. Finally I would have loved that meal times would be extended or at least finishing later. Same applies to the evening shows, there is not much to do in the area so it leaves guests without much to do after 10 pm. It seems to be a family oriented accommodation.

Ventajas: The look and feel of the hotel is perfect. It’s trendy with various bars/restaurants/pools. Food variety and quality was very good.

Desventajas: Chairs on the beach are $$ because they are not own by the hotel.

Ventajas: Animation team did a great job getting teenagers actively and socially involved and off mobile devices. Thank you very much, we had a great time.

Ventajas: Everything great. Although the Village next door had better food and felt more exclusive, we actually enjoyed staying here more. We were upgraded to a seaview room on arrival, so that made our stay even better.

Desventajas: Probably due to time of year, a lot of children stayed at the hotel so it was quite noisy during the day. We stayed at the Village next door last year in May and there were hardly any children. The noise was only during the day though. After dinner it was quiet. I guess the little ones were sleeping already.

Ventajas: El jacuzzi de la habitacion

Desventajas: Que no tenga spa

Ventajas: Service and the food. The mattress

Ventajas: The staff, the food

Ventajas: How clean and spacious it was. The bathroom with superb shower and water pressure. Shampoo, conditioner, body wash & lotion. Lovely towels. The staff The entertainment The breakfast Being a solo traveller and made to feel welcome

Desventajas: Very cold swimming pools a hotel of this calibre they should be heated and much warmer The food at dinner I struggled to eat as everything was peppered or seasoned both meat and vegetables so not to my taste. Plenty of choice and others were eating plenty of the food. The price as a solo traveller

Ventajas: The staff were terrific. The food was very good. The location was excellent. The bike shop we rented bikes from was on site.

Desventajas: Room was quite small. Night time entertainment was noisy.

Ventajas: It was very interesting to watch the hotel as a living ecosystem. All the staff were very helpful and kind, but Aleksandra was the best. Breakfast and dinner were plentiful and very tasty. It was really close to the beach and the pool was also nice place to relax. I recommend renting a car in Mallorca - by car the transfer from the airport is very fast and parking was easy in the public car park not far from the hotel.

Ventajas: Lovely Modern hotel only negative points are there is no wardrobes only on show hangers which can make the room look untidy at times also I prefer I private room. With toilet show etc otherwise a great hotel

Desventajas: Very clean hotel located in a very central area with excellent friendly staff and good food. Band playing each night some better than other but a very enjoyable stay

Ventajas: La comida y el servicio. La habitación amplia y moderna.

Desventajas: Tardaron dos días en solucionar un olor a tabaco intenso que se quedó de los anteriores clientes

Ventajas: la habitación excelente así como la comida.

Ventajas: La atención recibida. El personal de todo el hotel fantástico. La música de fondo mientras cenábamos: vaya crack! La atención recibida al ser alérgica al sésamo. Estáis de enhorabuena! La copa de vino de bienvenida! El yacuzzi en la habitación!

Desventajas: El desayuno... me faltó unos pancakes, no sé... algo más dulce.

Ventajas: Fue una estancia exprés, pero tanto las instalaciones como el personal y la comida fue muy buena.

Desventajas: Solo diría que para el turismo español los precios de bebida y comida, son algo excesivos, todo lo demás estuvo genial.

Ventajas: We loved the Hotel, and the staff were charming.. we had to pay to upgrade our room as the first room was dark with no views.. we had asked for a sea view.. ended up with a part harbour view, but the room was nice .

Desventajas: We think that perhaps the worst Room’s are given to guests who book through hotel websites.

Ventajas: El spa

Ventajas: Great location and great staff, we will be back Janie

Ventajas: Beatiful hotel and very friendly staff and great location.

Ventajas: Great location and a good breakfast. Friendly staff

Desventajas: First night we spend in a smelly room(sewage/mould) luckily it was no problem to get another room.. however this next room had a leaky airco unit.We suspect the first room was known to have a smell-problem so not very good customer service to knowingly put us there in the first place.

Ventajas: La ubicación y la profesionalidad de algunos de sus miembros del personal. Hacen buena hostelería, te hacen sentir un cliente importante y eso se valora ( aunque sepas que es su trabajo), no todo el mundo sabe hacer su trabajo bien y aqui nos demostraron que si saben hacerlo.

Desventajas: Los postres del menu. La habitación no está bien insonorizada.

Ventajas: La tranquilidad, la piscina y las vistas. Me ha encantado.

Ventajas: El trato del todo el personal exquisito.Las habitaciones e instalaciones perfectas.Gracias Esperamos volver.

Ventajas: Everything

Desventajas: Nothing

Ventajas: Breakfast and location were excellent. Staff in all departments were very friendly , helpful and polite. Pool and gardens well kept

Desventajas: Hotel rooms were a bit tired, would have preferred a double bed rather than two singles pushed together. Bathroom towels could do with replacing. fairly worn. Evening buffet ,food could have been hotter but was very varied.

Ventajas: Everything, few hotels like this are all satisfactory, the service is great and the hotel is super clean.

Desventajas: I’m very picky and believe it or not I was very happy with this hotel, my first time but not my last

Ventajas: I only stayed for 3 nights but would love to come back for longer next time. Staff were amazing and so accommodating. Hotel was in an amazing location with great views and so close to Ironman race venue which was what I needed. Perfect

Ventajas: The breakfast was perfect and the accommodation as well as the pictures. We rented a car so everything was close. The view from the roof terrace is nice and the city is very cute too.

Desventajas: -

Ventajas: huge comfortable bed, great breakfast, very kind staff, very good restaurant, the roof top area is fancy

Desventajas: in the evenings the motorcycles were very loud, luckily it lasted around 40 minutes or so

Ventajas: Tranquilidad ,he instalaciones

Desventajas: El pueblo no tiene bares ni restaurantes . Los complementos de baño muy escasos

Ventajas: Very boutique hotel. The view form the tarrace is breathtaking. Very helpfull and polite staff. Hotel provide free beach towels.

Desventajas: Bed was noisy and easy to move. Sunbeds and tables at the terrace were sticky all the time. We reported this to hotel manager but nothing has changed during 7 days :(

Ventajas: El trato atento del personal en todo momento, la tranquilidad que se respiraba en el ambiente y la piscina y jacuzzi 24h abiertas con esas vistas tan maravillosas.

Desventajas: Por añadir algo, añadiríamos un espejo más en la habitación.

Ventajas: Hotel design is beautiful. Jacuzzi on the rooftop is great too.

Desventajas: Muro is sleepy little village. There are only a few local bars, no restaurants in the walking distance. If you like some more bars or restaurants you need to drive to nearby towns.

Ventajas: Todo. La habitación espaciosa, el baño grande. El diseño del hotel es muy chulo, me parece barato para lo que ofrecen. Un gran detalle es que te dejan toallas para la piscina o playa dentro de una cestita playera. La piscina es pequeñita y no cubre pero para darse un remojón está bien. El solarium tiene hamacas o "camas" muy cómodas. El desayuno perfecto, muy rico todo con todo tipo de detalle. La chica del bar es simpatiquísima. El resto de trabajadores también muy atentos. La ubicación está bien, un pueblo pequeño y tranquilo. En resumen, un gran hotel :)

Desventajas: No tengo ninguna queja :)

Ventajas: Absolutely beautiful hotel in a restored historic building with a wonderful rooftop pool/sunlounger area with fabulous views of the surrounding countryside. We were lucky enough to be upgraded to a suite which was lovely and very well-appointed. Nice toiletries and little touches made the room very special. Really helpful and friendly staff both at front desk and in the (very good) restaurant - NB you'll need to book in advance if you'd like to dine here; we can really recommend it as the food and wine on both occasions was delicious. Plenty of breakfast options and ample free public parking round the back of the large church. We had a lovely, simple, and very cheap meal at Sa Fonda round the corner, and a once-in-a-lifetime meal at the spectacular Brut just down the road in Llubi (the hotel can arrange a taxi for you if you go here; we cannot recommend it highly enough). We also enjoyed wandering around Muro's pretty streets. This is a really special hotel with lovely staff and I wouldn't hesitate to recommend it to other travellers. Thanks very much to Maria and her fantastic team!

Desventajas: As others have said, the showers (in both the rooms we had) do leak quite badly - this didn't especially bother us, it might bother you. And like others have said you absolutely need a car. Muro is beautiful and charming but there is very little to do and off-season the restaurants and bars seem to keep truly eccentric hours - this really caught us out returning from days out, once at 10pm when fair enough everything was closed, but once just at 8.30pm where we simply could not find anything open in the town and were lucky to get the last booking in the restaurant. Part of the reason we were upgraded is that the night we returned around 10pm front desk were unable to give us any food at all, not even bread from the restaurant or a single bottle of water - for me this is not really acceptable in a hotel of this calibre and we duly complained (we had other minor niggles with our room as well). If the hotel can't give out any food after hours then maybe a (discreet) vending machine or some food options in the minibar would be an idea? In any case my complaint was dealt with exceptionally, I must say. Re. the aircon, make sure you have your doors/windows fully closed or it will not operate - a good system for an eco hotel but maybe not immediately obvious to every traveller!

Ventajas: Helpful and friendly staff, clean and well-designed rooms. Breakfast is varied and delicious! Amazing view from the swimming pool. We will definitely come back!

Desventajas: Not easy to find a parking spot

Ventajas: La zona de la piscina-jacuzzi tiene unas vistas increíbles para relajarse como nunca. El personal del hotel muy amable. La habitación, estupenda.

Ventajas: Very stylish boutique hotel, decorated with great taste. The rooftop terrace with Jacuzzi and swimming pool is amazing with its view on the beautiful cathedral and sunset. The patio is also very quiet and nice. Muro is a very calm but charming city, and a very good place to stay if you have a car and want to discover the northern region as all main cities and "points of interests" are withing 30min driving.

Desventajas: The cleaning service forgot to clean our room on the 2nd day. Not a big deal but the only thing that wasn't perfect :)

Ventajas: El desayuno, variedad y muy bueno. Aunque los camareros estresados y se les nota.

Desventajas: Masificado y adaptado a los horarios ingleses y eso que estamos en España. Si voy a Londres no se adaptan a mi. Tuvimos un accidente con mi hija, se cayó de un pony, pudo haber sido muy grave ya que los demás ponys le pasaron por encima, todo porque uno de los otros ponis empezó a correr y empujó al de mi hija de 5 años, por suerte solo rasguños en una mano. La chica de animación se asustó pobre, estava afectada pero debió pasar parte a dirección, dudo que asi lo hiciera porque nadie del hotel se puso en contacto con nosotros. La actividad de ponis continuo dias después tal cual estava programada, como si nada hubiera pasado.

Ventajas: Nos gusto todo! La combinación de la estética, lindas vistas, creatividad de las decoración suman al resto de las cosas positivas. Limpio, rico el desayuno y cena, muy variados. Muy buena ubicación da a la playa muro, q es una de las mas lindas de Mallorca. Muy amable el personal y mozos. El servicio prestige vale la pena, la terraza tiene vista a toda la bahia de alcudia y muy buen servicio. Realmente disfrutamos las instalaciones

Desventajas: Extendería el horario de la cena, es de 18.3 a 21.3, entiendo que es el horario de la mayoría de los turistas alemanes que estaban hospedados en este hotel, pero a nosotros e imagino a otros también, nos gusta disfrutar de la playa (que era hermosa) hasta el anochecer y también la cena, que por cierto es muy variada y siempre hay opciones nuevas para probar. Al menos lo extendería una hora mas, hasta las 22.3 hs. Igualmente todo estuvo genial y disfrutando la estancia.

Ventajas: En general el hotel está genial. tiene una playa fantastica delante (puedes pasar de la piscina a la playa en unos segundos), la comida está muy muy bien, el servicio del personal es esquisito, gimnasio muy bien equipado, limpieza y orden en todo el hote,l,...

Desventajas: es imposible encontrar una hamaca libre, a las 8am ya están todas ocupadas por los guiris.

Ventajas: The hotel was in the beach and the beach is really beautiful. We enjoyed the hotel

Desventajas: We thought the restaurant wasn’t especially great, the food was fine . But having a few restaurants to chose from like other hotel is always nice . We traveled without our children and do enjoy dining out , we had the star prestige package which meant we could eat in a private area , but that area is further away from the food? Maybe prestige should be a service area meaning restaurant dining with menu.

Ventajas: Staff was helpful. Great restaurants nearby and activities for the kids. Tours can be arranged easily.

Desventajas: My double bed was two single put together.

Ventajas: Beautiful location, quiet but great connection at the same time. Amazing cleaning service, exceeded expectations every day. Plenty of high quality entertainment. FOOD was way too delicious!! Amazing experience from the first moment until last second. Special “Thank You” to Ivonne who welcomed us on our arrival. All the best !

Desventajas: All great!

Ventajas: Fantastic location. Amazing hospitality. Service was the best.

Ventajas: Everything was perfect! We stayed at the Starprestige section and we are thrilled! Great staff, clean rooms, delicious food! The beach is great also! Clean blue water! For recommendation definitely!

Desventajas: Nothing! Everything was perfect!

Ventajas: The location is excellent, and the staff can not do enough for you. We did not meet 1 member of staff that was not always smiling and offering assistance.

Desventajas: Can’t complain about anything.

Ventajas: Todo muy bueno

Ventajas: Muy bueno

Ventajas: Safety and always feels like home. Second holiday in the hotel still no disappointment

Ventajas: Fantastic staff and customer service. Good quality food. Excellent cycling facilities (large secure bike storage area with tools). Very clean and nightly entertainment

Ventajas: La calidad de la comida y el trato del personal

Desventajas: El horario de cena terminaba a las 21h. Demasiado pronto.

Ventajas: Nos encantó la decoración del hotel, el trato del personal, el spa, las habitaciones, la comida, ... todo en general. Además tienen un precio razonable de las bebidas tanto en el bar como en el restaurante, con lo que apetece tomarse una copa después de cenar.

Desventajas: El tamaño de la televisión de las habitaciones es un poco pequeño, teniendo en cuenta que es un hotel de 4 estrellas.

Ventajas: Location, food

Desventajas: Poor WiFi in the room, no drinks at dinner (including still water and tea/coffee)

Ventajas: On arrival at the hotel the first thing you notice is how spotless the place is - staff are friendly and polite and helpful , the rooms are spacious and well presented and modern , the food is excellent with great choices each morning and evening , the facilities brilliant although if you use a gym you may find this one a little lacking in equipment, evening entertainment varied with many tribute acts and the bar area is pleasant and upto date with a great choice of drinks - I wouldn’t hesitate to recommend the hotel or return again

Desventajas: The WiFi is poor and needs sorting single is weak around the building and in this day and age no reason for poor WiFi

Desventajas: Food wasn't as good as expected

Ventajas: Great food, location and spa with whirlpool, sauna and turkish bath Rooms spacious and great beds Excellent service

Ventajas: La amabilidad de los trabajadores y las instalaciones

Desventajas: Relación calidad-precio muy bien, instalaciones muy chulas,pero la comida nefasta, solo desayunamos en el hotel y no me gustó nada, la cafetera solo sacaba tres gotas de café y lo demás agua, la máquina de zumos estropeada y la calidad de los productos malisima.

Ventajas: Tasty food with big choice, the room was comfortable and very spacious. The value is very good for the price!

Ventajas: En general todo. Personal super atento la comida excelente igual que la habitación muy confortable y la decoración marinera del hotel muy agradable.

Desventajas: La zona no es el lugar idòneo para relajarse, peró una vez estas en el Hotel no lo piensas

Ventajas: Very good value. Breakfast and dinner had plenty of choice and certainly more than just a normal buffet. Rooms tidy and clean. Great location. Free parking available just outside

Desventajas: Nothing

Ventajas: La ubicación es muy buena. El desayuno fenomenal, mucha variedad y muy rico. El hotel está muy bien, tiene snack bar en la zona de la piscina, restaurante y animaciones. Dispone de toallas de cortesía y es fácil aparcar por la zona. En nuestro caso que volábamos por la tarde y no tuvimos opción de hacer late check out, nos facilitaron toallas de playa para poder ir a la playa o usar las instalaciones del hotel, y posteriormente de ducha para poder cambiarte en los vestuarios del spa. Se agradece muchísimo para poder disfrutar hasta el último momento. La amabilidad del personal del hotel es un plus.

Desventajas: Por poner una pega, he echado en falta una botella de agua complementary en la habitación, teniendo en cuenta que el agua de Palma no es potable.

Desventajas: Quizás llegamos demasiado tarde a la cena, 21hrs, su público extranjero seguro come antes que el español por lo que su preparación deba haber sido buen rato antes y puede que las cosas más deliciosas no quedaran. Mi impresión es que un menú pudiera garantizar comida caliente y en mejores condiciones y sin el problema de la cantidad que acaba desperdiciandoae al final del día.

Ventajas: Me ha encantado el hotel. Tiene todos los servicios necesarios, el personal es muy atento, la comida es variada y de buena calidad, y la habitación muy confortable. Si puedo repetiré.

Desventajas: No ha habido ningún problema. Nada negativo que apuntar.

Ventajas: Cleanliness, food, locality to beach,life guard so friendly and the manager always greets you

Desventajas: Pool was freezing And on check out there was no friendly comments like I hope you enjoyed your stay , we welcome you back etc , it was a case of you’ve settled your bill and that’s that !

Ventajas: Great staff. Great location. Great breakfast.

Ventajas: This is a hotel to stay if you are in Mallorca for cycling! The hotel had great facilities for bike storage and maintenance. Also the gym and the saunas were amazing!

Ventajas: Lugar tranquilo

Desventajas: La habitación no estaba limpia del todo, estubimos 2 noches y no vivieron a hacer la habitación , y el buffet un poco justo

Ventajas: Location close to shops and restaurants. Adults only. Plenty of sun lounges. Well appointed room with nice sea view. Great breakfast. Friendly and helpful staff.

Desventajas: Drinks service around pool area could be improved. Quite a lot of elderly guests (Adults Only a plus and a minus).

Ventajas: Rooms spacious, including bathroom and terrace

Desventajas: Sauna spa area not great

Ventajas: Beautiful stay by beach. Off season is great and not too busy

Desventajas: Not much

Ventajas: Everything we had a room with terrace which had a hot tub Staff helpful and pleasant Breakfast there was plenty of choice Location excellent.

Desventajas: Coming home

Ventajas: Desayuno

Desventajas: Servicio barroca

Ventajas: La comida,la habitación y la cama

Desventajas: Nada

Ventajas: Todo muy limpio, personal súper amable

Ventajas: El confort de las habitaciones e instalaciones

Desventajas: Las instalaciones del gimnasio, es pequeño y poco equipado

Ventajas: Nos sentimos tratados como en casa con una amabilidad extrema

Desventajas: El armario abierto. Pienso que es mejor que tenga puertas, pienso q la habitación queda más recogida y ordenada

Ventajas: Loved the comfort & cleanliness of the room. We had a suite which was great for space. The staff are simply amazing! Very friendly & nothing is too much trouble for them. Special shout outs to Yvette, Marcus & Yolanda but they were all fantastic! The location is great with only a few minutes walk to the centre of town or to the beach. Breakfast is laid out buffet style for the cold meats cheeses etc then you order hot food - eggs etc. We didn’t use the restaurant on a night preferring to go into the town centre bars & restaurants. We did order off the pool snack menu which was good but they put mustard mayo in everything & the cheese on the pizza is weird. The pool area is great. The hotel provide towels & you can take these to the beach if you wish. The spa is lovely & a good facility to have if you get a bad weather day.

Desventajas: No inside bar area only the pool bar. No dressing table area with a mirror to sit at with sockets for hair straighteners to do hair & make-up Mini bar / fridge too high up to reach comfortably No where to dry wet costumes in the room. A clothes airer on the balcony would be good. Limited choice of hot food at breakfast - some English breakfast sausages would be a good addition

Ventajas: Food and drink were excellent and high quality. The staff were wonderful and extremely helpful! The hotel and the facilities are of a very high standard. Would definitely return again and recommend to others!

Ventajas: We enjoyed the breakfast. The room was very quiet so we had a good nights sleep. There was plenty of space everywhere and the staff were lovely. We realise it is late in the season but that was what we really enjoyed.

Desventajas: We enjoyed the music round the pool and sitting areas but it did become a little repetitive, could do with more choice.

Ventajas: Excellent location, clean, modern and well deserving of it’s 5 stars. Staff were attentive and gave excellent service. Breakfast was fantastic.

Desventajas: Parking at 20 euros per day might be considered high when there is plenty on street free parking available.

Ventajas: The room was fantastic and the bed very comfortable. Nice breakfast choice and great staff

Desventajas: I think the Airco was turned off for winter, which is still 24c

Ventajas: Location food staff facilities cleanliness

Desventajas: Nothing

Ventajas: The stuff was really friendly and the hotel was really clean!

Desventajas: The charges for everything, like late check out, parking and etc

Ventajas: La atención, el trato humano, el desayuno excelente, la habitación perfecta para una pareja como nosotros con un muy buen diseño en general una experiencia recomendable

Ventajas: La zona de piscina y sus jardines preciosos, la comida del bar piscina, la atención de todo el personal, la comodidad para ir a la maravillosa playa de Muro,tan solo a 5 minutos andando ..merecerá la pena volver!!

Desventajas: El horario de espectáculos nocturnos del hotel son totalmente adaptados a extranjeros y no a españoles. La zona no tiene mucho entretenimiento para adultos. Hay muchos mosquitos que te pican continuamente..

Ventajas: El desayuno y toda la comida en general era excepcional, la recepción, los camareros y el alojamiento fueron perfectos. El hotel era estupendo, todo fantástico.

Ventajas: Amabilidad del personal.

Desventajas: Food was a bit repetitive with many small kinds of sandwiches. I think one year before the food was somewhat better. Many misquotes - hotel could use some kind of smoke or blue light devices to help remove some of those at least in areas like to snooker.

Ventajas: Las instalaciones muy bien para familias con niños incluso bebes chiquitos!

Desventajas: Un maletero bien temprano en la mañana que nos ayude a llevar las valijas a la recepción .

Ventajas: The fact that this was our second stay at this hotel within 3 months says for itself.

Ventajas: Las instalaciones son muy buenas, y las piscinas también todo muy bonito y chulo.

Desventajas: El apartamento está viejo y no muy limpio.Encontramos pelos y pelusas y el tapizado de las sillas está sucio. Además el baño olía fatal.

Ventajas: Great facilities and great staff made for a memorable experience. Staff was very welcoming and helpful throughout my stay.

Ventajas: Great for families. Clean, good pool and good value for money

Desventajas: Food was very average

Ventajas: Large assortment of food for breakfast and dinner

Desventajas: - We paid almost 4000 EUR for 11 nights and first week stayed in the room with terrible smell of sewers. This smell came from toilet and filled the whole room. We had to sleep with open doors (being on the ground floor and hot weather outside) and not working air conditioning (it doesn't work with open doors).  Our toilet was clogged for half of the day. Every day we asked to change the room but received answer that hotel is overbooked. But only on 5th day of our stay when I came on reception and was ready to make a huge scene, they found another room for us.    - In the restaurant it is not possible to have a coffee or tea in the evening. All drinks (even water) for additional charge. But still you can't buy tea even for money.  - Reception staff are very rude. All the time they were busy and in a hurry even if we were the only guests staying there. One of the receptionist told me that "I'm not even going to look at that because I'm too lazy".  We had a strong feeling that we are not welcomed.

Ventajas: Su situación

Desventajas: Las vistas de la habitación

Ventajas: We loved the beautiful nature around the property.

Ventajas: Me gustó todo, las instalaciones, la comida, la bebida, el apartamento royal, con jacuzzi privado y poder usarlo en pleno febrero, no tiene precio.. Y como no un 10 a los trabajadores, atentos simpaticos.. No me falto de nada.. Sin duda volvere a repetir

Ventajas: La habitación es muy espaciosa, las vistas a la albufera muy bonitas, la ubicación es muy buena ya que hay facilidad para aparcar y los empleados muy amables.

Desventajas: No había punto intermedio con la temperatura de la ducha o salía fría o te quemabas

Ventajas: Vistas espectaculares, una cama enorme, reformado hace poco y, por lo tanto, moderno. Muy buena relacion calidad precio. Nos pillamos una habitacion solamente con alojamiento, sin desayuno ni media pension ni todo incluido, pero decidimos cenar en el buffet un dia y nos costó 20€ y habia gran variedad y todo delicioso. Igual es mas conveniente pillar el desayuno etc directamente en el hotel porque cuesta menos.

Desventajas: El spa era mas pequeño de lo que nos imaginabamos. Además el jacuzzi del spa, al estar fuera, estaba cerrado (fuimos en febrero). De haberlo sabido habríamos cogido una habitación con jacuzzi. La limpieza no fue excelente pero no estaba mal, por ejemplo habia colillas en la terraza y las cojineras de los cojines estaban al revés.

Ventajas: Hotel is great, super facilities and outstanding staff who all make a big effort to ensure all guests are having a good time, even at the end of what must be a long season.

Desventajas: Wasnt much we didn't like. Too many mosquitos around, but not much the hotel can do about that. Surrounding resort was a bit quiet, but more likely due to it being late in the season.

Ventajas: La verdad es que todo es genial.el spa fantástico y la piscina de los niños les ha encantado

Desventajas: Nos ha gustado todoo

Ventajas: Friendly staff and ambience. Kids enjoyed the splash area and play park. Kids club looked great but we didn't use it.

Desventajas: Live music got a bit too loud on certain nights. It could also have been cleaner- our apartment was only cleaned once in 5 days.

Ventajas: The room was spacious. The view from the balcony. Breakfast. Many activities for little children. The location.

Desventajas: The room was not cleaned properly. Upon arrival we found a used disposable razor in the bathroom, a used and busted fluorescent bulb in one of the drawers and as scrunchy beneath the phone receiver. For this we asked the property to re-clean the room, which they did not do. The next day we were offered free dinner, meaning we were allowed to eat from the buffet. This was offered to late as we had already had dinner and were leaving the next day. In the evening we ordered pizzas for dinner. One of the meals did not correspond to the description on the menu. After talking with the maître d’ we were informed that the description on the menu was wrong, which we found to be very odd. They prepared the meal as per the description nonetheless. The pools were nice but very cold for little children. The town and hotel are very nice but unbearably overcrowded.

Ventajas: Ubicación y bufet

Desventajas: La habitación no tanto

Ventajas: Massive comfy bed Great variety of food Close proximity to great beach Brilliant kids entertainment

Desventajas: Mosquitos!!

Ventajas: Everything. The hotel and its facilities are remarkable. The staff is so kind and friendly. It is the perfect hotel for spending time on a family holiday.

Desventajas: Nothing

Ventajas: Staff were incredible. Rooms were clean and the private pool cleaned everyday. Food was excellent and a great choice of restaurants.

Desventajas: Not much around apart from the hotel. 10 min cab journey to Alcudia Port. Beach is a 2 min walk.

Ventajas: Desayuno muy completo. Pisicina de natación, buen gimnasio.

Desventajas: No tuviera acceso directo a la playa

Ventajas: bien para pasar la noche, la habitacion muy limpia

Desventajas: el desayuno podria ser mejorable

Ventajas: Well prepared ; good selection; very tasty; spotlessly clean.

Desventajas: Nothing

Ventajas: The hotel is situated near the seafront in a quiet area. For walking lovers it's just a good luck. There is a beach about 5 min walk, but it's small. We usually go to faraway beaches (by car/bus). So it's not a problem. The room on the 5th floor has gorgeous view. We enjoied it every day with very comfortable sunbeds on the terrace. The room itself was well equipped, soundproofed, by your request is available an iron and iron board on recepcion (but you need to take and return it by yourself). We didn't use the pool, but there were a lot of people every day. So it must be good. Personally we played several times in table-tennis. It was nice. To use wi-fi it's necessary to ask about it on recepcion. There are different printed codes for every guest. You could also print your documents by sending e-mail to the recepcion. It's very convenient. Breakfast was very good and some dishes are cooked right in front you (omelette, pancakes).

Desventajas: There are three little minuses: - small parking (if you return late, you may have need to look for the parking place around the hotel); - thin pillows (it's was not comfortable for us to sleep on them); - sometimes wi-fi was disconnected for no reason or was very poor signal. And one wish to add small refrigerators (minibars) would be great.

Ventajas: Very good food

Desventajas: Very short time for dinner. Just 90 minutes - the exact time was given at the reception and couldn't be changed. If within 30 minutes you were not on the dinner, the reception would call your room and remined you that your time for dinner is passing. no chance to select a table. it it chosen for you by the service staff.

Ventajas: A good, well-run hotel with clean rooms. Definitely the best hotel in our recent Mallorca stay. Good breakfast and dinner, with a good wine selection for a very affordable price (around 13€ per bottle for a very good wine) . I definitely recommend taking half board and staying in the hotel for dinner.

Desventajas: The dinner times are very strict: once it ends at 21h, it is not even possible to just sit in the restaurant for another 15 minutes and quietly finish the wine, but one is literally asked to leave the room. This is a bit awkward.

Desventajas: The smell in room was awful.

Ventajas: Very good food, great variety. Although all the drinks during dinner are served at extra costs. Would be nice to have at least water included.

Ventajas: Very clean and friendly had a nice room with sea view

Desventajas: All good

Ventajas: Estado del las instalaciones.

Desventajas: Se echa en falta nevera en la habitación

Ventajas: Nada

Desventajas: El personal era borde, especialmente al darse cuenta que no eras un alemán. Al salir del desayuno te revisaban para que no sacaras ni una fruta. Todo se paga: agua, toallas para la piscina... Ubicación es mala, no hay playa y el paseo marítimo es feo, con casas chungas. Habitación huele muy mal a chimicos, no se podía estar allí sin abrir la ventana.

Ventajas: Desayuno y cena, excelente ,excelentes vistas desde LA habitation , animacion show excelente, personal y el cuidado del Hotel, mas que excelente,parking sin problemas y zona muy tranquila.

Desventajas: Quizas por decir algo, in frigorifico en la habitation y una banqueta en el baño no estaria mal, ya que mi mobilidad no es de lo mejor ..

Ventajas: La verdad que nos encantó, superó nuestras expectativas.

Desventajas: Por decir algo bajo mi opinión, el wifi era lento y si tuvieran un gimnasio sería 10/10

Ventajas: Está situado muy cerca de la playa, y de la zona comercial de Puerto de Alcudia. Es ideal para familias que quieren despreocuparse de los niños, porque seguro que llegaran a la piscina interior y estarán solos gritando y saltando al agua, sin ningún tipo de control.

Desventajas: Es completamente incorrecto poner que tiene zona de "Spa y centro de bienestar". Tiene un Jacuzzi con agua fría, y con los chorros de agua estropeados. La piscina interior NO se puede usar porque a todas horas (mañana y tarde, desde las 09:00 hasta las 20:00) hay 5 o 6 niños gritando y saltando a la piscina interior. La sauna es pequeña y cuando la quieres utilizar hay que avisar 20 minutos antes. Cuando le preguntas a la recepcionista por el baño turco te dice que lo encenderá enseguida, y después descubres que NO existe baño turco (húmedo) solo tienen sauna seca.

Ventajas: La habitación es como un mini apartamento muy grande con sillon-cama, cocina con nevera, microondas, fuegos y enseres de cocina... 2 camas individuales juntas pero muy comodas, baño y terraza. Las vistas a la piscina exterior son muy bonitas. Nos dieron la bienvenida con un benjamín de freixenet el primer día colocado en la habitación. Íbamos dos parejas y nos pusieron habitaciones contiguas tal como pedimos. Y en recepción les dijimos que fueran a mirar la calefacción y lo de la humedad de las paredes y enseguida fueron e intentaron poner algo de remedio limpiando un poco la humedad, aunque creemos que eso lo tenian que haber revisado antes de llegar nosotros.

Desventajas: El spa no es un spa, es una piscina interior y un jacuzzi pero está el agua fría y no lo disfrutas. Además te quieren cobrar el alquiler de toallas a 1.70 en vez de pedirte fianza. No hay ascensor para subir a los pisos y si vas con maletas es incómodo. La habitación tenía y olía a humedad y la calefacción no funcionaba bien y no calentaba bien la habitación. Se escucha todo desde la habitación, lo que pasa en las habitaciones contiguas y en los pasillos. El buffet para desayunar lo iría variando un poco cada día ya que en otros hoteles lo hacen y aquí no.

Desventajas: Pequeño detalle.....presion de agua en la ducha.-

Ventajas: Excellent food and drinks. Nice view from apartment. Close to the shops. Good apartment.

Desventajas: Very dirty water in the pool. No elevator. Very slow checking in process ... so slow (receptionists). Short show, after that bar was closed, but we wanted to enjoy drinks. I paid for printing 4 flight tickets ... first time in Mallorca ...

Ventajas: Todo esta super bien en generalmeme

Desventajas: Me gusto todo

Ventajas: La ubicación.

Desventajas: Estaba recién abierto por temporada y faltaban rematar detalles...

Ventajas: La ubicación

Desventajas: No funcionaba la cafetera, tenía que salir pronto y no pude desayunar. No se podía dormir de lo alta que estaba la calefacción y había niños gritando y dando portazos por los pasillos

Ventajas: El que fuera como un apartamento y poder entrar y salir sin tener que dar explicaciones a nadie. Gimnasio un poco pequeño pero estaba muy bien

Desventajas: El spa, agua fria tanto en la piscina como en jacuzzi, 0 climatizado. La cama bastante dura y almohadas muy pequeñas. Pasillos un poco ruidosos por las personas, alguna habitacion tenia humedades en el techo, las toallas para la piscina te cobran 1,70 por cada toalla, (consejo) utilizar las del baño para llevarlas a la piscina. Hacia falta un poco mas de variedad en el buffet.

Ventajas: Dinner great quality and variety. Breakfast can be improved with nuts and seeds. Could also be organic good.

Desventajas: Gap between door and floor to the corridor. Heard every step, sound and noice.

Ventajas: La habitación muy agradable, el desayuno y el servicio de comedor muy bueno.

Desventajas: Veníamos para relajarnos en el spa, pero el jacuzzi no funcionaba, el agua de la piscina estaba muy fría.... Nos tuvimos que ir son poder disfrutar de las instalaciones del spa.

Ventajas: Clean functional room.

Desventajas: No air conditioning and no kettle.

Ventajas: The hotel was clean, so were the rooms, the cleaning service was very good. We didn't have breakfast, but the dinner was excellent (except raw fish fillet), the hotel was close enough to the see, but not by the beach as advertised - main road has to be crossed to reach the beach. There is a nice play area for children at the back

Desventajas: Extra payment for everything, including safe (which was advertised as included) and it wasn't big enought to fit 13" laptop, so useless. My request for baby cot was confirmed via email, but when we arrived it was not prepared and we were asked to pay for it extra also (I refused and didn't pay at the end). The indoor swimming pool was too cold, the jacuzzi didn't work and the water in it was yellow.