Hoteles en Zihuatanejo

Ventajas: Preciosos jardines, preciosa playa privada, excelente servicio, especialmente por Tomás. Hizo todo lo que estaba en su poder para hacer que nuestra estancia fuera cómoda y cuidarnos de nosotros en la playa.

Ventajas: La playa

Desventajas: Hotel muy viejo, necesita una reforma

Ventajas: Tenía su propia playa privada, una piscina con una hermosa vista y restaurantes increíbles. El personal era muy amable y siempre ayudaba con cosas sencillas como llevar bolsas y abrir las puertas de los coches. Cada habitación del hotel tiene una vista increíble de la playa. Recomiendo alojarse aquí si necesitas un par de días o una semana para simplemente relajarse es increíble.

Desventajas: Es mucho caminar, sólo había un ascensor en todo el complejo, ¡y el complejo es enorme! Viajábamos con un niño de 3 años, lo que significaba sujetarlo mientras subíamos y bajábamos las escaleras.

Ventajas: Hemos ido a este lugar por 4 años. Me encanta la ubicación y la playa privada y especialmente el personal. El secreto mejor guardado. No es una playa enorme para caminar, ya que está escondido. Nos gusta eso. Otros podrían no.

Desventajas: Podría mejorar la oferta de menús en la playa y el bar del vestíbulo para una hora feliz. Los ascensores estaban en construcción, lo que hizo que fuera difícil, ya que hay muchas escaleras.

Ventajas: La habitación, las vistas, el restaurante, el St. Aff eran todos maravillosos.

Desventajas: Llegamos a las 12:30, nos dijeron que nuestra habitación estaría lista a las 1:00 pero a las 1:00 nos dijeron que era un error y que nuestra habitación no estaría lista hasta las 4:00. Eso fue un inconveniente.

Ventajas: La vista

Desventajas: La comida en los restaurantes no es tan buena, no es cara pero no es la Mejor

Ventajas: La playa, la cama muy cómoda

Desventajas: Menú escaso y no tan bueno

Ventajas: las bebidas

Desventajas: la comida me hizo daño

Ventajas: breakfast was ok, much the same everyday

Desventajas: access for wheelchair was poor, even for access to dining area could not get to the beach as the ramp was to steep

Ventajas: The private beach is exceptional, and the breakfast buffet is a great touch. The ocean views were a favorite as well.

Desventajas: There was some noise in the halls at night from other guests and also the advertisements from the hotel. Some services were sub-par like the ice machine and laundry, but in the end I always got what I requested.

Ventajas: Cada año vamos mi pareja y yo, la comida es buena, la atención.

Ventajas: Best part is the staff (all departments). Excellent food overall. Great property and love that it is in effect a private beach.

Desventajas: Have to go off property to enjoy "night-life" although that's not why we chose this hotel.

Ventajas: Beds were comfortable.

Desventajas: Asked to be in quiet room but music from.a wedding kept us up.

Ventajas: I loved the private balcony and the private beach.

Desventajas: Dress code in Italian restaurant.

Ventajas: Amazing staff!

Desventajas: Our room had mold and the air conditioning stunk really bad. They need to have ice available on each floor in a hot climate like Ixtapa!

Ventajas: Bed & pillows

Desventajas: Hard to get ice, too far from town

Desventajas: Distance to Playa and pool. Walk to Plaza.

Desventajas: una pequeña nevera en las habitaciones habría hecho las cosas más agradables

Ventajas: Se puede ir andando a la playa, a la ciudad y a los restaurantes. Las vistas eran preciosas. El personal era amable y profesional.

Desventajas: El hotel necesita una reforma. Mi aire acondicionado se retiró y tuve que mudarme a otra habitación. Un día sólo agua caliente en la ducha. El secador de pelo olía como si estuviera a punto de quemarse. Todos los problemas se manejaron rápidamente, pero no deberían estar sucediendo. Todo un poco pasado de moda.

Ventajas: Ubicación y personal

Desventajas: No hay ascensor.

Ventajas: La tranquilidad de la playa, la cercanía y la vista hacia el mar

Desventajas: Que restringen el uso de las áreas de alberca, y toallas

Ventajas: Staff were amazing !!!! Loved the view and the pools . It’s so clean ! Food was great .

Desventajas: Very poor wifi and hard beds

Ventajas: La ubicación y las vistas al mar

Desventajas: Le falta mantenimiento y la habitación que nos asignaron

Ventajas: La Ubicación

Desventajas: Entrega de habitación 1hr después del Check In

Ventajas: Alberca y Vista

Desventajas: Buen Hotel por el precio

Ventajas: The staff and facilities were excellent. The staff were friendly and very helpful and you could tell they liked their job and wanted to be there.

Desventajas: Many patrons were regulars and return to this hotel annually, but they would often hoard the lounge chairs by the pool. They would get up early and place towels on the chairs then leave and go for breakfast etc, so that there weren’t any chairs available to sit by the pool but many were empty with towels. If you moved a chair or towel to use it the patrons would be snooty about it! Not everyone was like this.

Desventajas: Hotel is on a hill and our room was on a high floor. We were on foot, so lots of climbing!

Ventajas: This is an older hotel in a spectacular location. The staff and basic facilities were wonderful. My parents remember it fondly from the days when they were able to climb all those stairs.

Desventajas: Anything more than basic facilities was missing: essentially no wifi, almost no water provided, no coffee-maker or fridge. The room did not even have a chair, and the ones on the balcony were only useful for 1/2 the day because there were no awnings on the balconies. Although the pool, bar and restaurant were good and there are 2 large sundecks (with spectacular view), there were very few lounge chairs or umbrellas so it was often impossible to enjoy this space. The hotel has recently made a dramatic increase in rates, and given the extremely "cheap" facilities I would strongly advise that you spend the money elsewhere.

Ventajas: Breakfast was fine. The service was great.

Desventajas: Wi-fi needs a lot of work.

Ventajas: la ubicación, el servicio, la limpieza, la calidad.

Desventajas: el desayuno, la habitación que no contaba con vista al mar y el precio, un poco elevado.

Ventajas: In 5 years, your price has doubled,(we have stayed 3 times at Irma) but nothing else has changed to warrant this high price now. You need to do these things: 1. GET RELIABLE INTERNET THROUGHOUT, 2. MORE Umbrellas/shade by the pool, 3. CHAIR in the room 4. COFFEE MAKER IN THE ROOM 5. Mini- fridge in the room. 6. MAKE BETTER MARGARITAS from scratch and not from that horrible sweet mix. These are the things I really think you need to do because EVERYONE was complaining about these items. If you are going to charge more then please put some money back into the hotel. I won't stay again because I can stay across the street where they have kitchens, good internet and a pool for $60/night.

Ventajas: Amazing staff The rooms were kept very clean We can't wait to go back

Ventajas: Las instalaciones...

Desventajas: Todos está bien...

Ventajas: La habitación con un balcón magnifico hizo muy importante mi estadia

Ventajas: La alberca y los jardines estupendos, magnífica vista desde la habitación

Desventajas: No informan que al llegar hay que hacer un depósito de $ 1,000.00 en efectivo. Al entregar la habitación se pierde mucho tiempo en que el botones realice el inventario de la misma. La limpieza del cuarto la realizan muy tarde. Solicite factura y esta no me llego.

Desventajas: Que el desayuno está muy limitado en lo que ofrecen, yo como gerente haría cambios para que los huespedes se sintieran un poco mas agusto.

Ventajas: I would call this older property "classic Mexican charm". Clean and functional. It is a park like setting. Quiet, yet close to the beach and all amenities. Multiple swimming pools and modest water slide. Helpful staff

Ventajas: Girls trip, its a really secure Hotel close to restuarants,stores,bars, Staff is really friendly specially Enrique and Chava they are great in customer service, had a great stay. Will for sure return.

Ventajas: Swimming area

Desventajas: The smell of sewer waste, the mattress hard as a rock,certain staff member rude, had every item inventoried when arrived and when we left..

Ventajas: The room was good. Housekeeping was great. Restaurant also good. The grounds are still nice but too many locals trample all over it and then track it into the pool.

Desventajas: It seems that the hotel now caters to Mexicans, with people coming in for the day, They scream at each other from balcony to balcony, and scream at each other from their balconies down to the pool area, The only quiet times are when there are no large groups there. I noticed that the grass was not as nice as my first visit. ALL the locals trampled all over it even though there were signs to stay off, and then dragged grass and dirt into the pool constantly, thus making the pool dirtier all the time. There appeared to be many days when no one at the front desk spoke English. We never complained but the ONLY time that they moved fast was when they arrived at our door at the stroke of 12 to get us out enough though we had asked for 1 hour later checkout. The man even stood at our door for the entire time it took us to finish packing. We ate at the restaurant and the food was good and the service was also very good, but If you want a quieter vacation, DO NOT GO HERE!

Ventajas: Grounds were pretty.

Desventajas: HORRIBLE experience! They overcharged me for first night and charged me an extra $50 deposit I didn't expect. I then requested that they put me in a smaller room and it had NO RUNNING WATER!!! The toilet wouldn't flush, and I couldn't wash my hands after using the bathroom or take a shower in 90 degree heat! Apparently some water pipe broke the day before, but they KNEW THAT. When I complained and asked for another room, they said they didn't have keys to another room with water so I couldn't switch rooms. They told me the water would be back on by 7 am the NEXT DAY, but it wasn't. Additionally, they refused to give me my money or 2 nightd of deposit(s) back. They refused to credit my card, saying I would have to wait 3-10 days. I'm disputing all the charges with my bank right now. And the worst part is that they didn't have 1 person at the front desk or on the premises that spoke English. Not one! DON'T STAY HERE. They will cheat you and overcharge you from the moment you arrive. There were no other Americans staying there besides me, and now I know why. Plus there are no computers available to access the internet to look for other places to stay. When I asked them if I could use the one in the office, surprise, they refused again! DON'T STAY HERE!

Ventajas: I like the park like setting with pool. The staff... Jose ( 2 names in his name!). And the woman serving us at the restaurant. Good food. The size of the rooms . Cleanliness

Desventajas: More lawn chairs needed! Needs an outside coat of paint to look appealing from all sides

Ventajas: El precio no puede ser mejor. Cerca de nuestros 4 restaurantes favoritos. A poca distancia a pie de la playa, del banco, del mercado central.

Desventajas: No está en la playa, no hay vistas a la playa. La ropa de cama necesita una renovación

Ventajas: Homey, we’ll set up, very sweet pool

Ventajas: Loved the pool, balcony in our room, big bed, a/c...everything! We had to leave early, but someday we'll be back!

Desventajas: It was all great.

Ventajas: A lovely little boutique hotel right in the heart of the old area near the beach. Staff was friendly. Place was clean. Comfy beds. Close to cabs. All in all a really nice stay.

Desventajas: Nothing really. We’d stay there again, as is.

Ventajas: Was perfect- if this place is actually available, jump on it! Close to restaurants, beach, center of town. Quiet location, cute little pool. I would make this my #1 spot when I return.

Desventajas: Everything was perfect!

Ventajas: Es un hotel sencillo y pequeño pero las habitaciones son agradables, el personal amigable y esta cerca de playa la madera a la que se puede ir caminando, asi como tambien cerca del centro de Zihuatanejo

Ventajas: Vista esta muy bien muy limpio las instalaciones

Desventajas: Playa esta retirada

Ventajas: Very clean and comfortable. Easy walk to town.

Ventajas: Great location, very clean spacious and open room. I really enjoyed that. Great balcony ask for room 6 it was great!

Desventajas: Nothing I didn’t like! Everything was great

Ventajas: Pool area, housekeeping, cleanliness, kitchen facilities and the villa mercedes is a nice size. The location is excellent for walking everywhere you want to go. Also location is reason its noisy.

Desventajas: The hotel is placed on the corner of 2 main thoroughfares. Very loud commercial trucks and motorcycles. Conversations could be easily overheard on the sidewalk. Maybe a different room would have been quieter.

Ventajas: Tranquilidad en el hotel

Desventajas: Falta calefacción en la alberca

Ventajas: La ubicación era todo lo que estuvo bien de el lugar en si, no puedo decir más.

Desventajas: La cama estaba algo firme, no se descanso del todo bien, no nos brindaron café o algún detalle, no acercaron agua natural para beber, la alberca estuvo en mantenimiento.

Ventajas: La privacidad y la ubicay

Ventajas: La vista era horrible pero el precio era estupendo

Desventajas: Sábanas sucias, cama incómoda, bañera sucia

Ventajas: Limpio y como lo anuncian. Mejor precio que la mayoría de los otros hoteles para el tipo de habitación. A 10 minutos andando del muelle y de la mayoría de los restaurantes.

Desventajas: El paseo de 10 minutos andando del muelle es difícil en el camino de vuelta, en subida.

Ventajas: Great pool and view from the room.

Ventajas: La tranquilidad, la alberca y el personal amable

Desventajas: La distancia al centro

Ventajas: 1st-The View. 2nd- The size. 3rd-The pool. 4th- the quiet.

Desventajas: On the weekends it was much noisier with the weekend crowd, usually congregating around the pool and being very noisy until management shut them down. This was done very efficiently.

Ventajas: La vistas y la comodidad de las habitaciones

Desventajas: Esta un poco alejado de la playa

Ventajas: Friendly and helpful staff, amazing view, comfortable and clean. Great value. Highly recommended.

Desventajas: A healthy walk or short taxi ride to the beaches, but worth it for the view.

Ventajas: La vista y la limpieza

Desventajas: Que no habia aire acindcionado en la sala donde esta la tv

Ventajas: La villa es comodisima y muy amplia para la familia

Desventajas: Son muchas escaleras, no hay servicio al cuarto, pedí una plancha desde que llegamos y nunca la subieron

Ventajas: Nada

Desventajas: Booked thru booking.com genius level and was escorted to a bare bones hot room with burned out light bulbs. Morning reception claimed that, by the time we arrived, the hotel was full. I don't believe it. I speak Spanish. If you don't, good luck! Expecting us, the windows could have been closed and the room cooled off with the available air conditioning. Absolutely no consideration to check and prepare room for arriving prepaid room. Awful value for 1260 pesos. Not much hot water either.

Ventajas: The view was magnificent, food in the restaurant delicious, nice, small pool, with comfy lounge chairs, handy kitchenette, very pleasant and helpful staff. Another thing we liked was the huge bottle of fresh water in every room. We kept cold water in the fridge and refilled water bottles for day trips. A very important reduction of plastic and expense! For a three star hotel, this is a find! Some might find goi g up and down 163 rough cut stone stairs is too much to go into town but we found it to be great exercise. Taxis are 60 pesos to and from the beach or town center. Several retun guests had a car rental.

Desventajas: No hair dryer--bring one!

Ventajas: Very clean,well run hotel. Postcard views of the bay. Great staff on duty all day they were a big help. The excellent restaurant right on site and open all day.

Desventajas: Location, it is a hike down to the beaches and to the town.

Ventajas: Muy bonito hotel, excelente trato del personal, limpieza bien y buena ubicación.... Regresaré sin dudarlo

Ventajas: The view The staff The restaurant The facilities

Desventajas: That we were not able to stay longer !

Ventajas: Nos encantó que la habitación estaba bastante amplia, que teníamos refrigerador para guardar nuestros alimentos. La cocina excelente fue de gran ayuda para nosotros. Quedamos muy contentos con nuestra estancia en ese maravilloso lugar

Ventajas: Me gustó la atención del personal. Desconozco si ofrecían desayunos, de ser así, estaría excelente que lo comentaran o que lo incluyeran. Muy buena ubicación y limpieza. Los cuartos son un poco pequeños pero es un lugar muy agradable para hospedarse. Sumamente céntrico. Definitivamente volvería

Desventajas: El tamaño de los cuartos. Pero a pesar de todo es un buen lugar para descansar.

Ventajas: Friendly, helpful staff. Clean room. Good price.

Desventajas: The bed was hard as cement. The air conditioner had no settings. It was either on or off and blew right on you as you slept. Because there was no blanket on the bed, we froze all night. It was the worst night’s sleep ever.

Ventajas: The staff were excellent. Very hard working, pleasant and helpful. I had a fridge my room but paid more for the better room.

Desventajas: No cooking facilities except for a microwave. There were a few rooms with kitchenette but too expensive. It was quite a walk to the nearest beach and good restaurants so the location was not ideal without a car. It was noisy at times, and wifi only really good in the lobby.

Ventajas: Todo perfecto

Ventajas: Very clean. Owner very friendly and helpful.good value for the money.

Ventajas: El precio

Desventajas: Que no hubiese una cortina entre la regadera y el baño.

Ventajas: El personal super amable y atento

Desventajas: La piscina súper fria

Ventajas: Good location - away from the noise but close to everything you need.

Ventajas: Staff, friendly and very helpful. Any requests immediately dealt with. Security is very good. All shuttles were easy to get to. Easy walk to restaurants.

Ventajas: The staff is outstanding. Christian, Brian, and Juan were all very helpful. My room was very clean.

Ventajas: The staff were very friendly, courteous and knowledgeable. The father spoke Spanish, French and English. His son spoke Spanish and English. This made it very easy to converse with them and get info and help in planning dinners out and travel, etc.

Desventajas: We did not especially like our first room. We thought it was a one bedroom with separate kitchen, but everything was in one large room. They had a larger 2 bedroom with kitchen available and offered it to us for a minimal charge to upgrade. That made our stay better.

Ventajas: Close to the center of the city.

Desventajas: The bed is very uncomfortable, the a.c. and ceiling fan are very noisy, and we found cacroches in the room.

Ventajas: El personal es muy amable, siempre tratando de apoyar en todo.

Ventajas: El detalle de decoración con rosas por ser luna de miel y la atención en el servicio de los trabajadores muy buen trato, muy amables y serviciales.

Desventajas: Había alguna pequeñas cucarachas pequeñitas en el baño. La regadera da el agua directa no funciona como regadera

Ventajas: La buena atención

Desventajas: La ubicación no es muy buena en Google Maps

Ventajas: The service was great and friendly and the hotel was clean .

Desventajas: The receptionist charge me $7686.00 , he canceled the transaction and do the correct transaction for the correct amount but the other $7686.00 the bank didn't give me back the money yet . The hotel staff need to put more attention doing their job because this issue is a inconvenience for the costumers.

Ventajas: La alberca limpia

Desventajas: En una de las habitaciones entraba el agua por la ventana y goteaba el aire acondicionado

Ventajas: The hotel is located next to the market and is within easy walking distance to beaches & restaurants very clean and well run.Those looking for a more Mexican cultrual immersion will be happy with the location.As a single male traveller in my late 60's I walked back from beach restaurants and friends later at night or all times of day and always felt completely safe.

Desventajas: The rooms are basic no frills there are some coffee makers available and also I believe small fridges at extra cost and up to 4 flights of stairs to the rooms so not for everyone..Also English only can be an issue but translater apps work very well.

Ventajas: The Hotel management and staff were excellent. Service was prompt the staff were friendly and checking in and out was very good.

Ventajas: Atención y amabilidad del personal.

Ventajas: La agradable sensación al despertar

Desventajas: Muy confortable y limpio. Excelente ubicación

Ventajas: Excelente place to relax. Great food.

Ventajas: Everything except the construction, but I’m sure that will be over by years end.

Desventajas: Some of the food felt like it was catering to the lowest common denominator and could be improved. Almost like it’s too fancy. All the Mexican food we had was delicious and that’s what we will order from now on.

Ventajas: Habitaciones modernas con todo lo necesario

Desventajas: Este desarrollo todavía está en construcción

Ventajas: It was a great place and unique ... as every unit is individually owned.Location was amazing and the amenities were top notch. Would love to stay here again. And the staff was amazing and professional.

Desventajas: We got to stay only 1 night ... :(

Ventajas: Ubicación frente al mar Muy poca gente en la playa

Ventajas: Quite, perfect for a get away and rest

Desventajas: beach is not for swimming.

Ventajas: Lugar muy bonito, tranquilo playas con muy poca gente que las hace estar muy limpias y tienes absoluta privacidad para estar en la playa, sin tomultos de vendedores

Ventajas: El lugar está increíble, la vista es hermosa, y me encantó la forma en la que la villa está amueblada (creo que eso depende de la villa que te toque). El personal es muy amable.

Desventajas: En general quedé muy contenta, quizá sólo me hubiera gustado que la chica que hace el aseo pasara un poco más temprano. También me hubiera gustado que entre las muchas almohadas que tiene la cama de la recámara principal, hubiera una que no fuera tan alta.

Ventajas: La vista

Desventajas: Ponen muchas trabas para el check I’m y check out

Ventajas: Marea beachfront villas located at the very secluded part of Zihuatanejo just 10 minutes drive from airport. The miles stretch beach is beautiful. My husband and I took 2 hours walk every morning enjoying the ocean, breeze and tranquility of the beach. It was very safe. All villas have ocean views and very spacious with large patios, plunge pool and lounges. The bed was very comfortable and the villa was superb clean with maid service every day. The restaurant on the premises provides breakfast, lunch and dinner but cooking at home is also possible. Villas have everything needed for cooking at home. At the bar by the pool amazing drinks can be ordered. I recommend to try very refreshing and delicious “Sexy Sergio”. The staff was very courteous and attentive to all your needs. We took taxi every evening to dine in best Zihuatanejo restaurants. Thank you all staff for making our vacation memorable. We definitely will come back.

Ventajas: Un excelente lugar para descansar, muy amplio, seguro y la atención increíble. El restaurante super rica la comida. Muchísima privacidad.

Ventajas: Un lugar para relajarse y sentirte cómodo

Ventajas: Privado, romántico, cómodo, hermosas vistas y asequible!

Ventajas: Everything was wonderful.

Desventajas: Fewer stairs.

Ventajas: The views and the location is excellent. Most rooms have full ocean view and some partial. Excellent staff - knowledgable, helpful and friendly. Very easy walk to downtown and to Playa la Ropa beach area. we went fishing organized thru hotel tour guide very affordable and fun experience.

Ventajas: We have been coming to Zihaut for years. This is the hotel that checks all the boxes. On the beach, great pool, bar, restaurant, walkable to the city center and all the perfect touches of Mexican graciousness. The staff were incredible. Likey the best hotel in Zihaut.

Desventajas: Cant think of anything we didn’t like.

Ventajas: Todo bien, avitacion excelente y mucha limpieza.

Ventajas: Las camas muy cómodas, perfecto para un buen descanso

Desventajas: Demasiadas escaleras

Ventajas: Fabulous location and gracious and accommodating staff!

Ventajas: Its a beautiful property and the staff is excellent. Great positive response to requests and they go the extra mile. The rooms and the views were exceptional. Oh and their restaurant supper!

Desventajas: There are a lot of stairs if your room is high on the hill.

Ventajas: Todo está perfecto: la posición, la comodidad de las suites, la tranquilidad, la playa, el mar, el desayuno. Destaca la atención del personal, amable, eficiente y rápido en resolver los pequeños inconvenientes que se presentan.

Desventajas: Nada.

Ventajas: Location and amenities!

Desventajas: Liked everything !

Ventajas: Beautiful view, lovely room. Signed up for cooking class on a whim when we checked in, which was a lot of fun! Pool was lovely and the staff even lovelier. They could not have been more helpful.

Ventajas: Very private and great service

Ventajas: La amabilidad del personal y la tranquilidad y comida del hotel...maravillosa experiencia...

Ventajas: El hotel JB no es el Ritz y no pretende serlo - el hotel JB es un hotel básico - a poca distancia a pie de la playa La Ropa. La habitación era cómoda, la piscina limpia y relajante, los alrededores seguros, una mezcla de buenos clientes y un personal excelente.

Ventajas: Location was good

Desventajas: Dad was like a rock. No bottled water in the room. Weak air conditioning left the room hot. No attendee at the front desk at 8:15 a.m. to resolve problems.

Ventajas: El agua de la alberca, está calientita, de buen tamaño El aire acondicionado

Desventajas: El horario de la alberca

Ventajas: Permite relajarte, leer, hacer meditación y el personal muy atento

Ventajas: La zona o ubicación relativamente cerca del mar.

Desventajas: Ya no tenían habitaciones para otro día.

Ventajas: Todo limpio, el personal muy atento y amable

Desventajas: No respetaron la tarifa que me habían confirmado por este medio y no me dieron ningún recibo por el monto que se pago por el hospedaje

Ventajas: The pool and the very kind folks working there.

Desventajas: The mattress was too hard for me and they wouldn’t give me any extras pillows.

Ventajas: I love it's so close to La Ropa beach where I spend my days. I love the refreshing pool, the friendly family ownership, it's safe, comfortable, affordable and a perfect place for me to transition when I arrive in Mexico and before I leave. I've stayed here several times and will return. Everyone at the hotel is super welcoming and kind.

Ventajas: La alberca muy limpia. El personal siempre con buena disposición.

Ventajas: Habitación, área común, zona de comedor y piscina en óptimas condiciones y limpias, buen lugar para hospedarse, buen servicio por parte del personal

Ventajas: Ubicacion y apariencia

Desventajas: No hay en el reglamento silencio nocturno de 22 a 6 h.

Ventajas: El lugar muy tranquilo

Desventajas: Todo bien

Ventajas: Room was clean. Staff were friendly, but minimal English..

Desventajas: Shower door was hard to close all the way so bathroom floor would get wet when I showered. Would be nice to have a small fridge in the room..

Ventajas: Me gustó la ubicación. Cerca de la playa y en el círculo exterior de la zona comercial y el mercado. El personal era servicial y amable , Muchas familias mexicanas se alojaban allí

Desventajas: El aire acondicionado se estaba rompiendo. La azotea tenía mesas y sillas muy regular. Sección de la azotea donde se puede ver el océano pero no hay sillas/sombrilla allí en calor del día. La piscina es cuestionable. Las reparaciones en el sistema de agua me hicieron sin agua durante una ducha.

Ventajas: The location was perfect. The room was cleaned every day and the maids were helpful and curtiouse.

Desventajas: We stayed in a room facing the alley and it was very noisy well into the early morning. Luckily it didn’t really keep us awake.

Ventajas: It is a very convenient area, the street restaurant just beside has an excellent traditional and inexpensive food.

Desventajas: Nothing

Ventajas: La ubicación cerca a la playa/centro/mercado

Desventajas: Las instalaciones son muy antiguas, las camas no son cómodas.

Ventajas: La ubicación es muy buena.

Desventajas: Mi experiencia en este hotel fue pésima por la nula respuesta de su personal para darme una solución a mis problemas. El Hotel esta en pésimas condiciones, esta sucio y justo al pedir mi cancelación y solicitar la devolución de mi dinero, me indicaron que este ya lo habían ido a depositar y que no había vuelta de hoja. Además de que la relación calidad/precio esta horrible.

Desventajas: La cama era espantosa. Tenia resortes salidos por todos lados

Ventajas: Nada

Desventajas: Las fotos no son reales, no hay estacionamiento y el personal nada amable, nada recomendable ,

Ventajas: La ubicación

Desventajas: Es un hotel que no tiene cochera, los conchones se siente todo el resorte los coches se quedan afuera y la según la cochera nunca la abren

Ventajas: Excellent staff

Desventajas: If you want to sleep- it’s noisy outside, it’s super central.

Ventajas: The owner, she is very accomadating and so awesomely nice. She is one of the reasons why I will return.

Desventajas: One of the housekeepers was a little snotty and rude, trying to be sarcastic thinking I didnt understand what she waa saying about me. Hopefull she will be gone the next time I go.

Ventajas: Lo céntrico y que está cerca de la playa

Desventajas: Es económico y todo está muy cerca. El personal muy atento.

Ventajas: The bed was big more than i expected

Ventajas: Service was good. Workers super friendly and accommodating

Ventajas: La tranquilidad del hotel y la comida

Desventajas: El bufete solo tiene café de refil, le hace falta jugo y leche con chocolate para los niños. Las pantallas de los cuartos son muy pequeñas, el baño se indunda fácil y el piso tiene muchas manchas a causa del tiempo se alcanzan a ver manchas amarillentas, las toallas que pides para la alberca no deberían de cobrarlas y por ultimo estaría bien que pusieran la contraseña del WiFi en cada cuarto.

Ventajas: Great location and excellent, helpful and informative staff, some of whom had very good English. The Included breakfast was made to order and delicious (though sadly the coffee was a bit weak). This place is just a few steps from the waterfront.

Desventajas: No gripes really.

Ventajas: llegamos al hotel junto con un contingente de 50 personas y 50 niñosde algun club o sindicato ....era ensordecedor el barullo que hacian el patio de juegos estaba dentro del desayunador...la piscina estaba invadida .....el conserje muy amablemente nos alojo en el hotel que estaba enfrente que es de los mismos dueños y estuvimos muy bien.....uds tienen que avisar cuando ofrecen si el hotel recibe turismo social....no ee lo mismo que un hotel para familias...el desayuno muy bueno

Ventajas: Very lovely staff. Enjoyed the included breakfast and the choices provided. Great location, lovely pool and rooftop restaurant with a view.

Desventajas: I was disappointed that the guests here were not allowed to use the staircase to the beach at the co- managed hotel across the street. I stayed at the ZihuaCaracol 6 years ago and that was why I chose to return. Previously we had access to the staircase, as a single woman traveling it was a safer way to reach the beach. The main access near another hotel often had inebriated males hanging around. I didn't enjoy walking through them to get to the beach.

Ventajas: Super friendly staff. Breakfast was good. Room was large. Beds and pillows were good for Mexico standards. Clean place. Pool area was nice and usually quite during the week. Weekends were busier when locals came but they were quite by 10 pm. If you tip your maid everyday (like you should) you got extra little special details.

Desventajas: Owner has a big dog (rotti I believe) that he lets roam in the back enclosed area (security reasons I am thinking) at night but the dang thing barks a lot and upset most of the guests. Other then the dog issue it’s a great little hotel to rest your head.

Ventajas: Ubicación

Desventajas: Alimentos

Ventajas: El desayuno

Desventajas: Las camas rechinan un poco, creo que por qué están hechas de bambú

Ventajas: We really enjoyed the variety of different options for breakfast and the service was excellent and so was the food.

Desventajas: We would have appreciated a fan in Room 00 Sun and Moon in the lilving/kitchen area.... the bedroom/bathroom was just great withe the A/C.

Ventajas: Pretty basic. Breakfast is same no matter what you order on al a carte menu. Water available is nice feature

Desventajas: I sent a note to property requesting early check-in. They indicated yes if room was available. I arrived 3 hours ahead at which time I checked-in but they said my room was not ready. But they said feel free to use facilities....so I did and had a look around including finding that maid had just finished my room. All ready complete with goose towel on bed. Back to front desk to let them know my room was ready only to find that “this isn’t our policy “? Excuse me you said “I could check in early if room ready and it’s ready”....”oh but that’s not our policy , you can leave your bags here at desk”.......I noticed the manager, this rude lady apppeared to give me the DONT talk to me hand when I tried to talk to her. She mentioned something to desk clerk before disappearing in her office. At this point clerk turns to me and says “senior we will try to accommodate you “.....”oh ok”.......20 minutes go by with me staring at this guy. “So sir is everything ok? Can I go up?”...”excuse me senior ? What do you mean?”....”can I have the key to my room?” ....o no senior you have to wait until 3.” ...”what you said you were going to accommodate me, why did you make me wait ?” “O the manager she says no” So there we sat by pool , myself a family and another couple for 3 hours before they handed us keys even though all our rooms were ready. In that time we may have seen 10 people in this very tired hotel.manager is confrontational rude and hostile . Go to Irma across street. Don’t waste your time.

Ventajas: Es un hotel limpio, tranquilo y con una hermosa vista hacia la ciudad de Zihuatanejo, ademas esta muy cerca de la playa

Desventajas: No me gusto que no te dan la contraseña del wifi cuando llegas tienes que ir a recepcion para preguntar por ella y la TV no tenia señal.

Ventajas: The staff are so amazing and accommodating. We arrived too early for check in and they stored our bags and gave us an area to change into beachwear. The breakfast every morning was delicious! In the 8 days we were here we only ate breakfast off property once. The rooms are clean with great views!

Desventajas: The beds are hard and the rooms could use a little deep cleaning, the curtains needed a good washing. But the bed linens were changed daily and clean. The dinner restaurant at the hotel was just ok. There are a lot of better food options very close.

Ventajas: Very friendly/helpful staff Exceptionally clean Great water pressure in shower Good AC Perfect location/within walking distance from everything

Desventajas: Could use some upgrading, everything is old. Beds/pillows not very comfortable. Fan in addition to AC would be nice. Window screens would be nice as the mosquitoes were pretty bad.