Hotel Parco Cartaromana

everything was great, from breakfast to the staff, everyone was amazing and willing to help

Hotel Parco Cartaromana far exceeded our expectations. The views were stunning, the rooms were very clean and authentic italian, the communication was excellent but the thing that pits Cartaromana above the rest is the service. Every single member of staff is superb. There was nothing we came up with that they didn't have a solution for, nothing was too much trouble. We mentioned on the first day that we weren't wowed by our room and asked if there were alternatives. They didn't hesitate in moving us to a secluded, private balcony room with a unique sea view at no extra charge. We had some pretty dodgy weather while we were in Ischia and spent a lot more time in the hotel than anticipated. The staff absolutely made it. Top class people.

The only thing that let's Cartaromana down is the food. At lunchtime there only seemed to be a bar snacks option and the quality was quite poor. We had dinner there once and it was average and the breakfast was just ok. A lot of sweet pastries - typically italian admittedly - and basic cold cuts. On the other hand, the fresh orange juice option was lovely and I was impressed at how good the scrambled egg was.

The staff is very accommodating/ helpful

The hotel is built into the side of a hill, with a lovely view of the castle but some people could have difficulty navigating the angle of the walk down to reception or to the room.

The staff were so lovely. The whole place was kept very clean. The sauna/pool area was fantastic. There was a free shuttle service into town between 9-12 every night. The service at the bar was excellent and the two outdoor pools were cleaned every day.

The food was not good. The bedding could be a bit more comfortable.