Kalbarri Palm Resort

We liked the location in which the resort was based and also the local produce that was sampled!

Bed was slightly uncomfortable, the water tasted disgusting and the shower was under powered!

My main issue with our stay is that, as your records show, we had booked a family apartment yet when we arrived we were shown to a motel unit. We took it and it was only later that evening as we walked around the complex that I realised that we had booked something other than what we were given. I did not have my booking information with me, but when I raised this in the morning with reception, the staff were more interested in other matters and did not give me the service or attention I felt was warranted. Although our stay was for only one night we had been looking forward to a little more 'luxury' than we received. As a result of this and the lack of interest shown in the matter by staff,I am not likely to book the hotel again.

Rooms were clean and comfortable room and well priced but very old and showed there age. Sheets seemed clean and were good quality There was a small heater as it was cold we used it. Good water pressure and nice hot water system was all good. Staff were helpful and friendly

The blankets were not clean stains and very very old - I suggest new blankets as they let the cleanliness of the beds down

Comfortable bed

We had views of a wall