The Village Melbourne

Good beds Close to supermarkets Clean

Not enough space in fridges to keep the food Not enough tea towels or cloths No natural light, too dark Very small rooms No recycling bins The kitchen closes at 11pm

Friendly guests

Not enough fridges to store your stuff, as things gets moved from the fridge. Not enough cups, toilets sometimes dirty.

Common areas are good. Kitchens are big and have almost everything. Location is good.

There’re just disposable glasses (not eco friendly). There’re mice. Rooms are very small. They barely clean the rooms, I was in two different rooms and both times I found all the rubbish from the person that was before.

I stayed there 1 night in a 4 beds room and the room seemed great although the private bathroom didn't seemed cleaned. For the second night I have booked a 6 beds room but once I have checked in in the new room it was really messy and bad smelling because of the people staying there so I went to the reception and asked if was possible to get another room - they have upgraded me to 4 beds room and I was given the same room as the previous night - once in the room I have realised that THE BED SHEET WAS THE SAME as the previous night - THEY SHOULD HAVE CHANGED IT as the room was prepared for a new person to check in but I was fine with that since that bed was used by myself the previous night. 2 weeks later I had booked a double room. I have called in the morning to ask if was possible to check in earlier and I was told that we have to wait until the check in time at 2pm so we waited - at 2pm on the dot I went to check in in once in the room I have realised that the room was not cleaned neither the bathroom - hair in the shower and poop in the toilet and the room was dusty - only the bed sheets seemed changed. Also there was no double bed but two single beds as booked so I went to the reception to ask about that - I was told that the bed wheels can be locked so I went to the room but the wheels had no lock (they should have done that themselves). I also asked about the room not being cleaned - the girl at the reception was not very helpful and eager to help - she pretended to call the staff but actually she didn't. I have asked to speak with the manager and she said he was in a meeting but that was not true. After insisting she took the radio from the shelve and contacted the cleaning and I was told that they are on the way to our room. We went back to the room and waited. After circa 45 minutes waited nobody came to clean the room so we went again to the reception and we finally managed to speak to the manager. Her excuse was that they had to lay off staff

due to the virus but that a SERIOUS REASON TO CLEAN THE ROOM not leaving it dirty when guests check in. We asked to get a refund and for the same price we paid in this hostel for 1 night for a double room we managed to pay 2 nights in a hotel with higher standards. And mate don't block the entrance of the hostel with your SUV's