Hotel Urban Express

Buena locación, céntrica. El staff muy correcto

Se corto el agua una mañana. La TV no funcionaba. Un día de limpieza se olvidaron de reponer las toallas.

The location was only a few minutes from the main square which made it easy to walk to. There was one member is staff who was very helpful when we had a noise complaint.

The room definitely does not look how it does it the pictures on the website. The walls were dirty with water marks. The window was leaking and so my belongings got soaked. We complained and one helpful member of staff offered to move us to another room the next day. There was also really cheap curtains that let the light in. Didn’t appear to be any blinds. The room was situated right next to a busy road which is noisy at all hours. We also had dirty blankets with stain marks which I would rather not know where they came from. In the end after having such an awful night sleep ( or should I say no sleep) we decided we didn’t want to stay for our last night. The people above, who we had already complained about were banging around which only stopped at 2am. We were then woken up by staff banging around and shouting to each other at 5am. I had a better night sleep on an overnight bus to Brazil. We were eventually refunded for our last night after making it clear that we were not going to stay for a minute more and that we needed the money to find somewhere else to stay. We do appreciate the one helpful member of staff who was apologetic. When we booked it, it seemed like a great discounted deal. I know you get what you pay for but this is still wildly overpriced. I would definitely never pay the full price of a room that they have online. We chose to stay in this hotel as we wanted a little more peace and quiet whilst backpacking through South America but we would have been better off in a Hostel. I don’t usually leave reviews but I was so shocked I felt like I needed to warn others not to spend their money staying here. Maybe 1 night at a push but definitely not the 5 that we had paid for. Very disappointed