The Strings Hotel Nagoya

I liked the ground floor design, New York styles, The live kitchen concept, the small cathedral view from the breackfast lounge, lot of amenities, some of the check in staff courtesy, nice breackfast. Kind breakfast staff.The wedding area.

The hotel is in a noisy place behind a bit far from the station. Outside seems a luxury hotel but...It is not clean at all a lot of dust from the reception to the room, especially in the floor. The room mirros with halos. The walls in the room the wall paper was really damaged from the roof till the floor for humidity, and cracks here and there, it is clear that this hotel was builted in a short amount of time and not well preserved by the staff at all. The live kitchen was horrybly oily around the ovens, the oven super dirty. Cost 250 dollars per a twin room per night and it is far less cheap for the quality you receive. The manager (maybe about the weddings) of the groundfloor japanese lady around 50s, was far from polite. The staff doesn smile that much, low comunication between ground floor staff. They say that the room are soundproofed, yes but from the inside to the outside, defenetly not between floors and rooms! Reception is on the fourth floor and is very messy with luggages all around with clearly not enough space to keep them. They put all their money on the church within the facility and the gourgeous ground floor, and ask you to pay for that when the hotel and the rooms itself is defenetly woth for what I paid. I travel around the world, I lived in Nagoya, I do customer service and weddings, events catering since more than 20 years and this is not a place that I reccomend. I try not to judge the book from its cover but at the same time All that glitters is not gold as well. If you ask to pay like that: Customer service need improuvment Managers attitude improuvment Staff clothes improuvment Defenetly cleaning staff and roome and the hotel itself need improuvment Room sound improuvment Room conditions improuvment who manage the hotel should visit more often high class hotels and study more hard and understand what a luxury hotel is and why. Because japanese business hotels also in Nagoya, maybe are a bit older but are far more better that your hotel.