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I never complain and have travelled to over 30 countries however it is hard to mention anything positive about this B&B as it was completely false advertising the only good comment I can make is the location was ok.
We had a terrible experience here, we booked one room and got given another and when explaining this situation with the manager he got angry and started shouting at us. He had no concept of customer service. Then after refusing to give us a refund we went to our supposedly soundproof room which was located right next to the office. We where disrupted twice by other customers asking us to help them with the WIFI as they thought our room was connected with the office. The WIFI did not work and the two single beds that where pushed together to make a double where hard as a rock.
La modernidad del mobiliario. Cuenta con un TV grande, aire acondicionado, una cama grande muy cómoda y un baño de lujo.
La fachada del edificio está muy descuidada. Sin embargo en el interior se aprecia todo muy bien
The location was very good, the wifi was also good and the room had AC and a smart TV
We booked for a room in Via dei Panettieri 2 and instead we were taken to a different building four blocks away, walking over a cobble-stone road with our suitcases and arriving at an old building (no sign of it being a B&B). The rooms were located in a renovated first floor of this old building but there was no reception, no signs indicating the name of the place or even room numbers. The room itself was good but it smelled of cigarette smoke (as if someone had been smoking there right before our arrival). We are not smokers but it was late and decided to open the window to get fresh air, however, the street outside is very noisy and we could not keep it open so we were forced to shut it. The next day we explained the problem and asked for a different room but were told they were fully booked. Instead, cleaning was done in our room, which helped a bit but the smell was still noticeable after this. When we were leaving the room, we discovered ashes in a corner (photo attached). We also experienced problems with breakfast. The hotel gives away tickets to be used at a nearby Caffe (Pasticcieria Carbone). The second morning we went there, we gave them our ticket when we ordered and when we were leaving the waitress claimed that we had not given them a ticket a wanted us to pay for breakfast. We told her that we had given it upon arrival, straight away, upon which she then informed us what our options were. She said we were lying. In the end, they just said ok no problem, we informed our reception, expecting that the following day we would get at least an apology but that was not the case. Another small thing we did not appreciate was that the first morning we were woken up before 9am by the cleaner who informed us she was on a schedule and needed to clean our room right then. Both the mattress and pillows are memory foam, which we did not appreciate, and the sheets were too small for the bed (and old).
El personal, súper amable y simpático
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basado en 333 opiniones
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Preguntas frecuentes al reservar en Dei Gerolomini
¿Dónde se encuentra Dei Gerolomini?
¿A qué hora es el check-in y check-out en Dei Gerolomini?
¿Dei Gerolomini ofrece wifi gratis?
¿Dei Gerolomini ofrece estacionamiento gratis?
¿Dei Gerolomini ofrece traslado gratis del/al aeropuerto?
¿A qué distancia está Dei Gerolomini del aeropuerto?
¿Dei Gerolomini tiene piscina?
Sitios de interés populares
- Basilica di Santa Restituta 161 m
- Catedral de Nápoles 165 m
- Cappella Sansevero 0,4 km
- Chiesa di San Domenico Maggiore 0,5 km
- Museo Archeologico Nazionale di Napoli 0,8 km
- Orto botanico di Napoli 1,1 km