Radisson Blu Plaza Delhi

The sheets were great and the beds comfortable and the facilities were fine. The convenience to the airport and the metro was good - although not walkable.

Really unnecessary stupid arrangements: We had three rooms and all of us suffered from these: 1. BEWARE the crazy room LIGHTING system! There was no indication that all the rooms lights were controlled by an electronic box on a table, which had no operating instructions and the symbols on it did not accord with the lights they controlled. We all spent ages looking for switches to turn off the lights to be able to go to sleep, when overtired. It did not help that the box was concealed by the duvet when a person was asleep! The only solution was to remove the key card which switched off everything in the room, so the bathroom could not be used and phones did not get charged. When we complained the manager just said it was a staff training problem! NO! There were instructions for the safe, why not for the lights - why not have a notice?? A secondary problem was that if the wrong button was pressed (which apparently switched on the Do Not Disturb light outside the room) the room did not get made up!! What an insane arrangement!!! 2. BEWARE the room upgrades at extra cost. There was no consistency in the room upgrade sizes and facilities at the same upgrade price. One room was much bigger and better, another was only slightly bigger and one was no different from standard. PLUS the upgrade price included breakfasts and airport pickups which were already included in our basic price, so no benefit. PLUS laundry items were included, but the 3 hour express service took 12 hours. PLUS, worst of all, (but the most attractive aspect) The advertised "UNLIMITED DRINKS" between 6pm to 8pm were not in fact unlimited, but restricted to three items. These had to be taken in the bar, and the bar staff got confused between chargeable items and non-chargeable items in our group (we didn't!) so we lost out and were overcharged every evening, because they billed what they wanted. This insane arrangement just seemed to be a deliberate scam all round!! 3.

Cold water in my shower