Comfort Suites Oakbrook Terrace near Oakbrook Center

A bit run down, poor design and upkeep

The location was decent. Easy access to dining and local businesses. The staff was helpful, but I shouldn't have needed the help I did. Internet speed was excellent. Many power outlets and USB power ports for accessories. Comfortable clean bed.

My room was cleaned even though I left with the Do Not Disturb card on my door. The room looked like grandma's house, including frayed carpet edges, poorly patched bathtub, badly painted doors with screw in door knobs falling off and lamps/furnishings that looked like crappy pineapple fake gold thrift store fare. The air/heating appeared to not work until I called front desk and they informed me it takes 3-5 minutes to come on. I had issues with BOTH TV's in the room. One had moving lines across the screen despite a good antennae connection and the other wouldn't come on until the maintenance guy came in and unhooked the DVD player. Carpet in and out of the rooms was old and dingy. Ironing board was terrible and the iron wouldn't get hot enough.

The proximity to my desired locations

There were ants in the room all over the wood furniture. Additionally, the hotel design is extremely compact...narrow halls, low ceilings, and crammed it seems. The photography shown on the website is misleading to the lack of open floor space within the hotel. The walls are extremely thin as we could hear so much of conversation from the room next door. Additionally, the entrance is very compact and hardly accessible with trying to file in luggage and children at the same time. There should be automatic open doors or at least a revolving door to allow for people to get through with luggage and/or children without such a strain.

The front desk staff was very informed, pleasant and helpful in finding somewhere to eat - which was a great place.

This hotel had no indication of my reservation other that the paper I brought with me as printed from the email your company sent. I almost did not get a room at all as they were booked solid.