Renta de autos en Livonia

Poor customer service

Ventajas: When I left.

Desventajas: Very unprofessional, dress code non-existent. Reperesentative talking on personal phone on speaker, just referred me to a brochure when problem occurred. Was told that if they called they would be told the same thing, instead of making the call for me. Poor communication, sat down at desk while I was at the front and didn’t tell me that’s where he’d be helping me. Bathrooms out of service. Overall terrible, not worth saving the money to deal with. Told I was getting an upgrade, and I did not. Brought my car back early and still charged for another day, when it was within the 24 hour period.

No use of car

Desventajas: Never actually was able to rent car. Policy for card allowed me to book reservation, but could not pick up vehicle. Handled very poorly by Hertz team in Livonia. Never again.

Due to a power outage the pickup office was closed

Ventajas: I had to make 7

Desventajas: I had to make 7 different calls to Hertz various phone numbers. None were able to give me a rental car or offer a solution. And my husband had a rental car from Hertz that he had gotten at the airport. So they were already making money off of us but wouldn't resolve the situation for me. I had to cancel and go with a different car rental company.

the branch not warranty the car reserved

Desventajas: the branch not warranty what we reserve by your website even the car reserved in the same yard in the pickup time. and i reserved compact size and they give me economic size and am know waiting the final invoice to check the amount they will charge me in order to send ot back to you to return the differnce. am sorry about that bit this is what is happed. and they but me in trubble regarding the laggage. this is my number 708 737 0619 akram boulus

No uso del coche

Desventajas: En realidad, nunca fue capaz de alquilar un coche. La política de la tarjeta me permitió reservar la reserva, pero no podía recoger el vehículo. Manejado muy mal por el equipo de Hertz en Livonia. Nunca más.

Debido a un apagón, la oficina de recogida estaba cerrada

Ventajas: Tuve que hacer 7

Desventajas: Tuve que hacer 7 llamadas diferentes a Hertz varios números de teléfono. Ninguno me pudo dar un coche de alquiler o ofrecer una solución. Y mi marido tenía un coche de alquiler de Hertz que había conseguido en el aeropuerto. Así que ya estaban haciendo dinero de nosotros, pero no resolverían la situación para mí. Tuve que cancelar e ir con una empresa de alquiler de coches diferente.