Comentarios recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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10,0
Ventajas: Great customer service!
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9,6
Ventajas: The staff was pleasant and pickup/drop-off was easy.
Desventajas: The security deposit fee was not as transparent as it could've been. It was buried within the rental agreement, and even including a rough estimate (based on vehicle class) in the cost total would've been helpful. We thankfully had a second form of payment to cover the balance and avoid catastrophe.
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10,0
Ventajas: Efficient, friendly, professional staff.
Desventajas: No complaints. The facility was very clean, the staff friendly and helpful. The rental car was perfect for our needs.
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8,8
Ventajas: Staff in the pick up was very friendly. Very helpful. Car was very nice. They were a little pushy with extra fees but understandable. It's a business
Desventajas: I wish they would've contacted me upon drop off of car to let me know everything was in good condition. I did video before and after to show everything was in line but would've like confirmation
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10,0
Excellent
Ventajas: From the guy I picked the car up from all the way to the woman I returned it to I can’t tell you enough how flawless and perfect everything went..The Camry absolutely exceeded any of my expectations and the staff matched that excellence equally!! I will continue to rely on the Newark Shopping Center Enterprise whenever I need a rental!!
Desventajas: There’s honestly not one thing I didn’t like..As close to perfection as you could possibly be!!
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9,6
Ventajas: Friendly workers. Great drop off service.
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2,0
Ventajas: nothing, because I could not even get the car, Enterprise said they dont have a car.
Desventajas: everything, because I could not even get the car, Enterprise said they dont have a car.
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7,6
Needed a Pick-up Truck and Enterprise is Close
Ventajas: Nice new vehicle was ready for pick-up. Crew was helpful as usual.
Desventajas: Enterprise's gas practice is terrible as you get gas at random location on gauge, and have to return it with same.
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10,0
Ventajas: Employees were friendly.
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2,8
Confused workers & smoky car
Ventajas: I showed up early and they were able to accommodate me and provide a car.
Desventajas: Mass confusion. Whether it was dropping off the car or picking it up, the employees we're running around not knowing what car was going to who. They tried to give one car to 3 different people because the employees didn't know what the others were doing. Car smelled like smoke!! when I got in the car and drove it away I immediately smelled a minty fragrance in the car but really couldn't figure out what it was. Then, I picked up my wife and she immediately knew it was menthol cigarettes, after driving for a half hour in the car the smell became too unbearable and we had to stop and get out to give our lungs a break. The smell was too overwhelming where it started to cause shortness of breath. In the last 3 weeks I have rented 4 cars (3 from other companies), and by far, this was the worst customer experience and worst car I have had.
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9,2
Ventajas: Easy
Desventajas: Price
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2,0
Desventajas: The car wasn't available at any of the spots I had booked.
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10,0
Ventajas: Great customer service!
opinión proveniente de
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9,6
Ventajas: The staff was pleasant and pickup/drop-off was easy.
Desventajas: The security deposit fee was not as transparent as it could've been. It was buried within the rental agreement, and even including a rough estimate (based on vehicle class) in the cost total would've been helpful. We thankfully had a second form of payment to cover the balance and avoid catastrophe.
opinión proveniente de
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10,0
Ventajas: Efficient, friendly, professional staff.
Desventajas: No complaints. The facility was very clean, the staff friendly and helpful. The rental car was perfect for our needs.
opinión proveniente de
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8,8
Ventajas: Staff in the pick up was very friendly. Very helpful. Car was very nice. They were a little pushy with extra fees but understandable. It's a business
Desventajas: I wish they would've contacted me upon drop off of car to let me know everything was in good condition. I did video before and after to show everything was in line but would've like confirmation
opinión proveniente de
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10,0
Excellent
Ventajas: From the guy I picked the car up from all the way to the woman I returned it to I can’t tell you enough how flawless and perfect everything went..The Camry absolutely exceeded any of my expectations and the staff matched that excellence equally!! I will continue to rely on the Newark Shopping Center Enterprise whenever I need a rental!!
Desventajas: There’s honestly not one thing I didn’t like..As close to perfection as you could possibly be!!
opinión proveniente de
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9,6
Ventajas: Friendly workers. Great drop off service.
opinión proveniente de
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10,0
Ventajas: Employees were friendly.
opinión proveniente de
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9,2
Ventajas: Easy
Desventajas: Price
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2,0
Ventajas: nothing, because I could not even get the car, Enterprise said they dont have a car.
Desventajas: everything, because I could not even get the car, Enterprise said they dont have a car.
opinión proveniente de
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2,8
Confused workers & smoky car
Ventajas: I showed up early and they were able to accommodate me and provide a car.
Desventajas: Mass confusion. Whether it was dropping off the car or picking it up, the employees we're running around not knowing what car was going to who. They tried to give one car to 3 different people because the employees didn't know what the others were doing. Car smelled like smoke!! when I got in the car and drove it away I immediately smelled a minty fragrance in the car but really couldn't figure out what it was. Then, I picked up my wife and she immediately knew it was menthol cigarettes, after driving for a half hour in the car the smell became too unbearable and we had to stop and get out to give our lungs a break. The smell was too overwhelming where it started to cause shortness of breath. In the last 3 weeks I have rented 4 cars (3 from other companies), and by far, this was the worst customer experience and worst car I have had.
opinión proveniente de
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2,0
Desventajas: The car wasn't available at any of the spots I had booked.
opinión proveniente de
