Renta de autos en Tamarindo

Ventajas: Drop off was great and they transferred me back to my hotel.

Desventajas: Pickup was a mess — I was 60 mins late to pick up my car and they had already given it away. After Expressing my displeasure they finally offered a large tourist van as a replacement and promised to replace it was a small SUV later that day. They never replaced it — even after much follow up — which directly affected the quality of our experience and travel.

Brakes failed and they lied

Ventajas: Nothing

Desventajas: The brakes failed and they are charging me to get the tow truck and lying saying the brakes were in perfect condition.

Desventajas: when we arrived car was not available. Wanted us to wait 2 hours for delivery. Next they announced additional 28 dollars a day for "mandatory" additional insurance. Went nearby got same car cheaper from Alamo/National no "mandatory" insurance. Never again with Economy.

uncomfortable service

Ventajas: nothing

Desventajas: when u go they take 4 imprints of your credit card and swipe it a bunch of times. makes u feel really incomfortable. also when dropoff they go I've Roy with a fine tooth comb looking for any dings or scratches

WORST EXPERIENCE AT A CAR RENTAL PLACE. THESE PEO

Desventajas: To begin with, we had gone to your Tamarindo office and gotten a quote for these days. The office quoted us $230, not including the Liberia drop off. When we looked online, we saw that this was cheaper and reserved it there. We showed up to pick up the car and they had given away our SUV. They said we were late. Our reservation was for 9 and we came there at 11. I explained that we had reserved it for 3 days and purchased insurance already, so our card was charged with that. They kept repeating that it was our fault, not their fault. A getting berated for 10 minutes, I asked if we could come to a solution rather than place blame. There had to be another car they could give us. They said they would give us a manual compact. I told them we were going to Arenal and explained we needed an SUV and did not feel comfortable driving a manual on these steep unpaved roads. They repeated that was all they had. I asked if they had another automatic car, and they said they had a minivan and they would charge me $28 extra per day. And if I did not like that, they encouraged me to purchase it anyway and then file a complaint to get my money back. I did not want to do that. I do not enjoy filing out complaints. I also did not have the budget for $28 extra a day. I asked if we took the manual car to the Liberia location if we could switch it out for an automatic. He said there was not one available. I asked if he called them. He said he did. I did not see him do anything like that. I asked to speak to a manager. A guy identified himself as the manager and said he would do nothing to help me. I asked to speak to the regional manager. They wrote his name down , Jerry and gave me your 800 number. I asked for his direct office number. They called a number spoke in Spanish to him, which I understood most of it - he complained about us. He said we were late and he wasn't going to give us a car. He then hung up and said the manager was not in the office today. I asked for his number again and then went across the street to my hotel. I borrowed their phone, and Jerry answered the phone on the first ring. He said the same thing that the Tamarindo office said and refused to help us. I asked again if we could take the manual over to Liberia and switch it out for an automatic. He said there wasn't one. I asked for him to call please and check. There was one - a compact, not an SUV. Both of your representatives at this point lied and were unwilling to help or check. By this point, this has been 45 minutes in your office. I went back across the street and said that Jerry got us a car to switch out in Liberia. They glared at me and my companion. They spent another 40 minutes taking their time to finish our paperwork. They stopped several times to help other people that came in and spoke Spanish and left us there in the middle of doing our paperwork. It took close to an hour and a half, for us to get out of there. They rudely made us

Ventajas: El traslado de vuelta fue genial y me trasladaron de vuelta a mi hotel.

Desventajas: El servicio de recogida fue un lío, tardé 60 minutos en recoger mi coche y ya lo habían entregado. Después De Expresar mi disgusto, finalmente ofrecieron una gran furgoneta turística como un reemplazo y prometieron reemplazarla era un pequeño SUV más tarde ese día. Nunca la reemplazaron, incluso después de mucho seguimiento, lo que afectó directamente a la calidad de nuestra experiencia y viajes.