Doral Arrowwood

Regresé a una habitación sin toallas limpias, nadie limpió y mi pluma no funcionó

¡el hotel se está desmoronando!

Este hotel se parecía muy poco a la foto y el edificio era bastante pequeño - los bordes en punta de los botones del ascensor, las alfombras del pasillo dañadas, el calentador roto en la habitación, etc.

Raro

La ubicación, las instalaciones y la distribución general del hotel y la habitación.

Las respuestas cortas del personal de registro. El aire acondicionado/calefacción goteaba en la alfombra, el enchufe eléctrico estaba agrietado, el botón del teléfono estaba roto. el baño estaba sucio, había un zapato de mujer debajo de la cama, y el inodoro pasaba todo el día y la noche. Polvo en las lámparas, no muy limpio y acogedor. Parecía como si no me valoraran como cliente, y podrían importarme menos si regresara a mi estancia o no.

Family Visit

Mr. C??? (first name) in the dining room supplied us muffins & coffee after the 10:30 am breakfast close and took us to outside the bar area. Was very kind and accommodating.

Room 447 - had weak water pressure in the sink & shower, after returning to the room at 7:30 pm on June 7th it had not been made up and was told staff left at 5:30 pm and were not available. Room was very cold because the air conditioner was running and didn't have the ability to have heat - had to use whatever the entire hotel was using. Slept in coat to keep warm. Fees for last night stay were waived by Mr. Yasir - Assistant Manager of Front Desk (night shift). Photo of his business card and details available if required. Room 224 - Also cold 2 nights although 1 night (June 6th) they did turn the heat on which I happened to find out in the middle of the night when I turned the system on. Tried to call the front desk several times and no one answered the phone.