Holiday Inn Hotel & Suites Salt Lake City-Airport West

Confused and confusing

My room was very comfortable, upscale even. The fireplace was nice, the shower was phenomenal.

After I had been in my room for a few hours, there was a knock on my door. It was someone else who had been checked into my room. He went on his way and about fifteen minutes later, I got a call from the front desk who were clearly confused about who I was and why I was in the room they had checked me in to. After that had been resolved, I called down to front desk to reserve a spot on the airport shuttle. After a slightly awkward conversation, she took down my name and room number and told me I was good to go. When I went down the next morning for my shuttle reservation, I was told the shuttle had left without me because I wasn't on the list.