DoubleTree by Hilton San Antonio Downtown

"NIGHTMARE"

The only thing we truly liked was the "contagious, frank and sweet smile of the staff lady who clean room 622 for us. Her attitude, her generosity, but most of all, her professionalism outstanding " We truly believe that the Hilton Corporation should send the managers and front desk personnel to the same training program where the maintenance personnel goes and hopefully they will learn at least a bit of common curtesy.

The lack of curtesy, honesty and professionalism from the front desk. Management is nonexistent at the hotel there. Incapable of solving problems; what we got was a lot of excuses. We stayed at room 418 on 05-28-2016. People in room 419 had the tv at full volume; after several requests and trips to the front desk, we finally convinced the front desk to move us to a different room; we were moved to room 622 ; the air conditioning system in this room is extremely noisy. Needles to say we were not able to sleep at all that night. We checked out the next day and refund for one night is being processed. We strongly believe that we should get a refund for the night of the 28. We had stayed at the Double Trees in Houston and Dallas, but sadly the one in San Antonio is horrible; even the cookies are not the same quality as the ones in the other hotels. Jose Minas

Vacaciones

Nos permitieron registrarnos 3 horas antes de la fecha de llegada, y no nos cobraron la tarifa de registro temprano.

El aire acondicionado era muy ruidoso y me hizo muy difícil dormir. Además, las camas eran dobles, no queen, estoy acostumbrado a dormir en una cama king y ir a una doble me hizo muy difícil. No estoy seguro de por qué los hoteles están haciendo habitaciones con 2 camas dobles.