Grand Hyatt Seoul

“The food service was delicious and the staff were so kind. The veiw of Namsan was great to and it was convenient to go to the mountain.”

“facility was good and breakfast as good. The swimming pool was clean”

“We stayed here for our wedding anniversary and had a lovely time. Will defiantly be back, that said, there are just a few items that I think could be improved and would certainly also welcome non Koreans like us a little more.  We spent Friday afternoon by the pool, gave our coupon to gain access. Fine, I understand that. Was given another coupon to exchange for towels about 30m away, why? What was the point of that. Literally I don’t see the point in the step of the process. I went to the pool side bar, one cocktail listed on the pool side menu, one. What was the point of even making space for it on the menu. Two wines available, one red, one white. Come on, you are a 5 star international hotel and all you can offer is one cocktail? It was a two ingredient drink, hardly a cocktail. The pool is full of children! Be very aware of that, we visited in August and there was no getting away. Two pools, one for adults and one for children would be great! We were given plastic cups and so I assumed as there was no signage, we could sit at the edge of the pool and drink, apparently after 20 minutes the lifeguard decided we couldn’t do this. Fine but put up signs. We wanted to eat at the hotel that night. I looked online at the menus, the Steak restaurant, has the menu all in Korean. No translation although the rest of the restaurants do and again, it’s an international hotel. This should be a basic requirement. The concierge desk has apparently been closed for the last month and yet the hotel desk does not have any copies of any menus for the restaurants, a basic item that any hotel front desk should have. You could tell the lady at the desk was embarrassed that she didn’t have the menus. We ate in the gallery for dinner, it was lovely, just ordered snacks and wine. I kept getting the bill updated all through dinner, just because I order another wine does not mean you need to update the bill for me to see, very frustrating.”

“Indoor and out door swimming pool was great but would be better more clean outdoor pool area.”

“We couldn’t utilize our stay due to COVID 19. The property was not accommodating.”