The St. Regis Shenzhen

Location

Start from check in. Requested 2pm but they didn’t response. OK I wait till official 3pm but they said room is not ready and asked me to add money for upgrade. The check in queue was a mess. A few customers complaining and when I was called to the reception another customer complained they actually queue first. What a mess !! The room is ok but I can tell it is not worth the rate. Furniture are rather oldish and carpet are a bit marked. Amenities are not reaching the standard. Breakfast was real disappointing! Obviously part of the selection was leftover from previously. Congee was cold, how could this be !! When I asked for a coffee I noticed the waitress just took one somebody left it next to the coffee machine (customer cannot use the coffee machine). Steam items are low quality - buns, corn, potatoes looks cheap and not nicely prepared. Fruits are lousy. Yogurt and bread is very limited. Probably the most disappointed breakfast at a 5 stars hotel. Staff at the 100th floor were not very helpful. I asked for menu but they just showed me bottle wine menu at very high price. I don’t mind to get a glass pricier than most others but not with such service. The changing facility at 75th floor was another surprise (lousy)! No hot water during shower, already tried 3 showers but end up the same! I have walk sweat back to my room to shower. The steam room wasn’t work.