Hotel Villa Taina

The location of the hotel is very good and the pool and beach area are cosy. Service at the restaurant is friendly and the breakfast is good.

Customer service at the reception is very poor. We wanted to change our room right after arriving because there was very noisy air conditioning in our room (even when it was turned off). The staff was very unfriendly and kept saying that the hotel is fully booked. Finally we got new better room and everything went well for few nights until there was a water damage in our room. First there were water dripping from our bathroom ceiling around 10 pm when we arrived from dinner. The staff checked the situation and promised to fix the leak on next day. However, the leak spreaded already after couple of hours and there leaked many litres of water during the night. Water was leaking almost all over the ceiling, our bed got wet too and we stayed up all night. Finally, when the reception desk opened at 7 am, we explained the situation. The receptionist was extremely reluctant to admit how serious and big the water damage was and kept saying that the problem will be fixed soon and the hotel is fully booked so we can't change the room. We were quite shocked that the staff thought that the room would be inhabitable after couple of hours and they didn't realize (or admit) how serious the water damage was. Finally, they somehow found a new, clean room for us after 7 hours discussions. It felt that the staff weren't even sorry and they thought that we are too demanding. In my opinion, a real apology and a compensation wouldn't be too much to ask for. Surprisingly, we got late check out for free but it felt like minimum compensation and didn't comfort too much when all our clothes were moist and stinking.

El bar de la playa es lo único que funciona

No tienen parqueo y la reservación decía que tenía y me hicieron saber expreso que era un ravor que me harían para dejar mi coche, el personal de seguridad cuando me recibió no me daba la información y hasta llegó a ser irónico, solo decían que son empleados cuando uno preguntaba algo. La habitación fue solicitada previamente y se recibió un correo diciendo que si, que nos guardarían dos camas dobles en la habitación, cosa que no fue así, nos guardaron 2 camas twin super incómodas, el baño goteaba del techo todo el tiempo y se inundaba, la bañera no destapaba. No ponen jabón para higuienizarse. Y ya para el colmo en las noches se desconfiguraba la llave electrónica y había que ir a recepción, nuevamente para que como un favor especial (y lo hacían saber) me abrieran la puerta. A este hotel le falta mucho trato al cliente. Algunos empleados hacen su esfuerzo pero otros parecerían que trabajan en contra del hotel. El bar cerca de la playa es lo único que funcionó bien, buen precio y servicio. Pedro es el empleado que nos ayudó, ese si tiene vocación de servicio. Lamentablemente en este caso aplica nunca habrá una segunda oportunidad para una primera impresión, por mi parte no vuelvo más.

Nice staff, clean and right on the beach.

Really low value for money.