Worst experience ever
Location was in the city near the heart of town
I was staying at the hotel and thought it would be nice to have some appetizers and a drink at the bar in the lobby, after I ordered a security officer came up to me and said hats were not allowed in the bar after 7pm. I had never been in this bar so I had no idea of a dress code at it was 7:15 so I wasn't really formally dressed for an evening just yet because I had spent the day on the beach. I am an executive at my company, I am usually always dressed well but that day I had board shorts a t shirt and a hat. I explained to security I was simply going to pay for my drinks and go upstairs when he left onto the bar, put his arm down and said "it's simlple mate you can either take it off or I'll do it for you" I was so taken back; I'm staying in a 5 star hotel and never expected to be threatened physically by a member of their staff. I immediately responded with that's not the way to talk to people, I approached the reception and asked for the GM... The GM was not on so an assistant manager was the acting duty manager. As I'm explaining to the Asst Manager I was so distraught by the school yard bully approach of a corporate prestigious hotel that the manager himself could tell it wasn't appropriate what there security had done. I look over at the bar area near the hotel lobby and the security is standing outside with a smirk on his face staring me down followed by putting his hands up in a threatening gesture. I asked the manager if he felt that tactic was appropriate given the situation and he agreed it was wrong and offered me free drink ticket. The last thing on my mind was having a drink inside the bar where the own staff seem to be out of control. Aside from many other things I felt were very lacking in this hotel that was enough for me to want to leave, I wouldn't recommend this hotel to my enemies.
The bed was really comfortable
The shower was not good and we couldn't adjust the settings for the force the water came out. Also we wanted to turn the heating on in the room and I turned the temp up to the highest but the room never warmed up the temp didn't change at all.
The staff responsed well to a complaint.
The bed in the first room we had had springs broken. I think the most inportant thing is to have good beds.
Great position, friendly staff. (gave me 2 drink and gaming vouchers as he had to answer the phone while booking me in)
When requesting car from car park, concierge was having another conversation whilst on phone to us.
The bed was Sooooo soft
Not a long enough holiday. Wanted to stay longer.
The buffet breakfast was good.
Poor staff attitude.
Pool/spa was clean but not enough shade/wind protection.Location was good. Rooms quiet and comfortable(offpeak) Ocean view.
Surfaces eg tables in room not cleaned during stay. Complimentary coffee/ tea not replaced. Pool towels not replaced..Dirty towel refolded on one occasion. Bathroom vent not working but was repaired promptly. Bedside alarm not working. Not enough drawer space for clothes.Breakfast(buffet) too expensive especially when wanting to leave hotel early so no time for leisurely breakfast.Movies should be complimentary.
location, cleanliness, staff demeanour, breakfast dining area & food.
Being near to the shops/restaurants/transport. Husband enjoyed using the gym facilities. Breakfast was very good.
Location was great and priced well
The bed was incredibly uncomfortable and very small for a double more like a large single for anyone that is over 180cm such as myself
I liked that it was within walking distance to a variety of shopping and food outlets.
No - nothing major that I didn't like
Si decides alojarte en voco Gold Coast, disfrutarás de una céntrica ubicación en Gold Coast, a pocos pasos de Terraza de observación SkyPoint y a 10 minutos a pie de Playa de Surfers Paradise. Tendrás un centro de negocios abierto las 24 horas, tintorería o lavandería y un servicio de recepción las 24 horas a tu disposición. Hay un aparcamiento sin asistencia (de pago) disponible.
basado en 4.120 opiniones
Las políticas pueden variar según el tipo de habitación y proveedor.
Todas las reservaciones existentes en Voco Gold Coast para estancias hasta el 30 de junio de 2020 se pueden cambiar o cancelar. Para más información, visita la página de respuesta al coronavirus de Intercontinental Hotel.
Voco Gold Coast está situado en 31 Hamilton Avenue, a 0,4 km del centro de Surfers Paradise. Q1 Tower es el punto de interés más cercano a Voco Gold Coast.
La hora del check-in es a las 14:00 y el check-out es a las 10:00 en Voco Gold Coast.
Sí, Voco Gold Coast ofrece wifi gratis.
No, Voco Gold Coast no ofrece estacionamiento gratis.
No, Voco Gold Coast no ofrece traslado gratis del/al aeropuerto.
Voco Gold Coast está a 19,1 km de Coolangatta Gold Coast. Voco Gold Coast está a 74,4 km de Brisbane.
No, no se admiten mascotas en Voco Gold Coast.
Sí, Voco Gold Coast tiene piscina.
Voco Gold Coast ha puesto en práctica las siguientes medidas:
Limpieza diaria, mayor disponibilidad de productos sanitarios.
Vestíbulos equipados para mantener el distanciamiento físico
Contacto mínimo con el personal del hotel y otros huéspedes.