Hyatt Regency Boston/Cambridge

Ok

Buena seguridad en el ascensor, ubicación, porteros amables, el personal se disculpó por no dejar agua ni dejar una nota.

No arreglaron el ruido fuerte cuando utilizas el agua caliente en el lavabo del baño, había moho en el desagüe de la ducha, la lavandería no funcionaba, no había periódicos de Boston disponibles, el café es de mala calidad, los cruasanes de Starbucks eran viejos y costaban más de 4 dólares, tenía vistas a la zona industrial de Boston, obstruido por el gimnasio. Incluso el gimnasio estaba lejos del agua.

Dated hotel

Easy about 1 mile walk to back bay.

Room smelled musty. First was given a room that wasn't cleaned properly. A shirt was in the corner of the room and a black mascara mark on the pillow. Then was moved to a room with a balcony which was nicer but still smelled musty and had eaten food(baba ganoush) left in the fridge. Housekeeping needs to improve! Will never stay again. Hyatt Regency in East Boston by the airport is way better!

The staff doing the check in and the check out, the first one hardly talked and did not even say welcome and teh one in the check out was talking in loud voice and not listening to what I was trying to request. I think some PR training is needed.

Updated super clean attractive rooms. Good food and beautiful views.

Bed sagged. Desk staff didn't know much about area and seemed inexperienced.

Beautiful city view and proximity to place of business. Also there was a problem with the room, a water leak in the bathroom from floor above. No other avail rooms so maintenance & housekeeping addressed as best they could.

With the leak, there was no offer of compensation until I brought up to desk staff when checking out who then credited parking fee. Should have been offered up front without my asking.

Price for room. Availability of rooms in short notice.

Pay for parking $35!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ridiculous! Room had stained carpets, ripped upholstry. It was very noisy, views were totally cut off from crappy style windows. Everything looked very dated and old.

La alfombra de la entrada, su diseno interior,su vista.

Mi habitacion tenia un insoportable olor a cigarro,encontre un gusano en la alfobra, una arana en el techoy una inmensa polilla que mate y la deje encima de la mesa de noche, este animal muerto recien fue retirado por la mucama al tercer dia que lo deje.Ademas la alfombra esta verdaderamente vieja, sucia y llena de manchas. Me quede 8 dias mas en Boston, me fui de su hotel al Sheraton porque mi habitacion estaba insoportablemente sucia.En recepcion me dijeron que estan preparando una remodelacion,les sugiero la hagan lo antes posible.Por otro lado tambien debo reconoceer que la habitacion que ocupo mi hijo estaba en mucho mejor condicion que la que ocupe yo,pero creo que para los fines de la encuesta, es irrelevante.

The view

Booking for the room there was two type of rooms available with river view or not and obiously with two differente prices. When I check in I was given a horrible view. I had to complain to get a river view. I also specified two beds vs one king bed ...I got the single bed room !!!!

The Hyatt is very convenient to Boston University and is consistently an acceptable place to stay

I found it very annoying that a hotel of this caliber would charge for internet service. That is tacky.