Edward Hotel and Convention Center

Terrible Customer Service

Overall, the hotel is fine. It would go a long way to get some updates and better service persons and management. Training is needed here. Hardly a 3 star hotel, getting by on its previous prestige. For those unaware of the prior details, it probably is a bargain and seems quite nice.

Spent 40 minutes waiting to check-in. One person working desk with 20 customers in line. Second woman eventually showed up and helped. Woman who appeared to be management was present, but instead of helping with the long line of waiting guests, decided that it was more important to count the cash in the drawer than to help the tired folks waiting in a long, slow moving line. Small details like the outdated / worn carpet in the halls, stained carpet by the ice machine, peeled back covering on the elevator controls in the center of the floor...this all gets overlooked with good customer service. Poor customer service makes this stand out in my mind.

mal aire acondicionado, cama suave, fruncida constantemente

nada - tuve una boda allí hace 25 años, así que queríamos ir allí en el aniversario - muy mala experiencia. el hotel debería estar cerrado en el estado actual

no había servicio de mantenimiento porque así era como todas las habitaciones, la cama era suave y mala, el mobiliario era viejo y crujiente en el baño, el personal era grosero y nos fruncieron el ceño porque hicimos la reserva a través de "terceros. Una experiencia vergonzosa para nuestro 25 aniversario. Kayak

Las habitaciones necesitan una seria puesta al día y limpieza. El personal del restaurante parecía ignorarnos durante el desayuno. Tuvimos que pedir todo... zumo, menú, etc., Mientras que simplemente atendían a otros.