Thainstone House

Our room was very spacious

breakfast was poor: late in arriving and cold when it did

The wedding was at 2 and they would not let us check in time to get ready for the wedding. I asked you for the wedding rate and you did not reply therefore we had to pay substantially more than everyone else. You could have replied to my message to you on our booking

The spa was excellent, the manageress was very efficient , friendly and helpfull. The superior room was excellent but let down by the lack of anywhere to hang clothes.

We enjoyed the hotel but we had in fact booked for twol nights and the night before we stayed I was informed that due to some problem a room would not be available, we were offered a rooom and another hotel many miles away but this was of no use to us. I was told that they would offer us one of their superior rooms for the Saturday night and offered a bottle of wine to compensate, I suggested champagne and the girl said ok. On arrival at the hotel we found the receptionist to be not particularly friendly and not very welcoming. In the room we found a bottle of cava instead of champagne, I spoke to the manageress about this and she changed it for us, she in fact was very pleasant and helpfull unlike the fairly surly receptionist.

Friendly staff and good service

Room was poor. Noisy, no remote for tv, dodgy light switch.

Banqueting food at the Wedding was fine even if service was poor, such as white wine unchilled, staff seemed inexperienced. The Manger tried hard but he has an uphill struggle !

It needs a lot of upgrading to be worthy of stars and price. Housekeeping was very poor, stairwells were a disgrace.Buffet breakfast for wedding guests was stone cold even if quality of food was good it was spoilt.