Das Kaltenbach - Aparthotel

The rooms were very spacious, the view from the apartments was wonderful, the hotel is overall quite nice and clean.

Been to hotels all over Europe and this was easily the worst staff experience; they were very unprofessional and disrespectful and do not know how to communicate and deal with guests. Had more than one experience with their uncivil behavior. We purposely booked an apartment with a kitchen (that was fully prepared with cooking utensils) and still did not end up cooking, but managed to receive daily calls from the reception ordering us to close the balcony. We asked the staff to come to the room himself to see if there was any smell. Staff finally came to the room, the lady stormed in yelling and screaming and was disappointed when to her surprise the only smell was of perfume and then stormed out of the room, claiming she cannot stand the smell of perfume. It is our choice whether we wanted the balcony door opened or shut, and did not understand the issue as the scent wasn’t unpleasant or harmful, people smoke in their balconies and never receive a complaint. We encountered the same distasteful attitude at the checkout when instead of apologizing, the man claimed that “they only wanted Europeans in their hotel” which was quite clear from the very start. Even so, this would not have been an issue if they would have asked politely but their vulgar attitude is such a shame for their discrimination and prejudice ruined the whole stay.