Proveedor | Total noche |
---|---|
Hotels.com | $156 |
Agoda.com | $162 |
Booking.com | $165 |
Relación calidad-precio |
8,0 |
---|---|
Distancia al centro |
1,2 km |
Valoración de la ubicación |
8,9 |
Aeropuerto más cercano |
Knoxville McGhee Tyson |
Distancia al aeropuerto |
17,5 km |
Just stay somewhere else ....
Common areas clean & well kept. Standard Hilton Garden Inn layout means everything is where you expect it. Liked the on property restaurant and bar. As a tradition, we always have one night where we bring pizza in on the patio and sit with family & talk for a few hours, and the staff was very accommodating for that as usual. The guys in valet deserve an honorable mention for friendliness and service.
The 5 things we didn't like visit were important enough to give a low rating. First, I had a completely wrong expectation on my cost when using points for the room. Hilton Honors is similar to competitors, but when I booked with another chain, it was clear what my costs are going to be. Second, housekeeping was terrible. Out of 4 days, got 1 right. No service 1 day; no towels another; no coffee cups or shampoo another. Maids working adjoining rooms let the doors slam continually, making an afternoon nap impossible. Performance got worse after I said something at the front desk. Bad service & bad supervision. Third, most walkable restaurants closed for good or remodel; 1 sit-down pub food, 2 pizza, 1 mex, and no breakfast except drive through. Four, no pool, no hot tub. Finally, it's hard to even get access to the property; it's through the valet parking lot and it's not going to get much better even when nearby construction is complete. Simply can't recommend.
Ubicación
OK, but nothing special, better off downtown or in west Knoxville
* Friendliness and competence of staff
* Mandatory valet w nightly parking charge * King Room cramped, uncomfortable sitting chair, & no foot stool * No pool/hot tub * No bathtub (only room w bath is Queen Double) * Access off Cumberland Ave (coupled w staff's complete lack of information on construction or local stores & restaurants * No ice cream in pantry
Staff Poorly Trained
The housekeeping staff were the most pleasant, welcoming and engaging staff.
The valet staff and front desk staff need guest interaction training. The valet staff do not provide a warm welcome and need training on looking at guests when speaking rather than looking past guests. The front desk staff need to be trained on providing a warm welcome. A simple smile and "Welcome to the Hilton Garden Inn. How may I help?" Having stayed at many Hilton properties throughout the world, the Knoxvilee Hilton Garden Inn/University and Knoxville Downtown Hilton properties appear to have the worst management and many poorly trained staff.
El desayuno era un poco raro. Confuso y con poco personal. La gente que estaba trabajando era genial, simplemente no lo suficiente de ellos. Pensé que $12 era un poco mucho para lo que normalmente Es un desayuno de cortesía en entornos similares.
Lugar muy agradable y conveniente.
Si decides alojarte en Graduate Knoxville, te encontrarás en una fantástica zona de Knoxville (Centro de Knoxville) y estarás a solo 4 min a pie de University of Tennessee y a 9 de Neyland Stadium. Tendrás tintorería o lavandería, un servicio de recepción las 24 horas y consigna de equipaje a tu disposición. ¿Estás organizando un evento en Knoxville? En este hotel tienes a tu disposición 220 metros cuadrados de espacio con zona para conferencias y una sala de reuniones.
Hotels.com
basado en 393 opiniones
Limpieza
Confort
Instalaciones
Ubicación
Check-in |
16:00 |
Check-out |
11:00 |
Las políticas pueden variar según el tipo de habitación y proveedor.
Todas las reservaciones de Graduate Knoxville – incluso las que no permiten cancelación – para el 30 de junio de 2020 en adelante, son aptas para solicitar un rembolso. Para obtener más información, visita la página corporativa de respuesta al coronavirus de Hilton.
Graduate Knoxville está situado en 1706 Cumberland Avenue, a 1,2 km del centro de Knoxville. University of Tennessee es el punto de interés más cercano a Graduate Knoxville.
La hora del check-in es a las 16:00 y el check-out es a las 11:00 en Graduate Knoxville.
Sí, Graduate Knoxville ofrece wifi gratis.
No, Graduate Knoxville no ofrece estacionamiento gratis.
No, Graduate Knoxville no ofrece traslado gratis del/al aeropuerto.
Graduate Knoxville está a 17,5 km de Knoxville McGhee Tyson. Graduate Knoxville está a 138,4 km de Asheville Regional.
Sí, Graduate Knoxville admite mascotas.
No, Graduate Knoxville no cuenta con piscina.
Graduate Knoxville ha puesto en práctica las siguientes medidas:
Limpieza diaria, mayor disponibilidad de productos sanitarios.
Vestíbulos equipados para mantener el distanciamiento físico
Contacto mínimo con el personal del hotel y otros huéspedes.