KC Resort and Over Water Villas

The staff were very friendly and the rooms were quite nice, although the pictures on the website are quite deceiving. The pictures are split over both resorts and it is not made clear which is which. Shuttle up and down the hill is good, and also a must - as it is very steep.

The hotel was empty with very few other guests and the prices in the hotel bar/ restaurant are that of a high end hotel (of which this is not). This drives guests to other bars/areas, leaving no ambience whatsoever. The breakfast was appalling. The food was pre cooked early in the morning and heated up to a luke warm temperature. It was very limited and often re-used from the previous day (bread etc was sometimes stale). Before arrival we messaged the hotel and requested twin beds in the family suite. On arrival we were advised this was not possible (even though there were numerous unoccupied rooms available, with twin beds) and one of the party was therefore required to sleep on a makeshift bed made out of the sun lounger mattress (that we had to suggest and put together). For the price, this is unacceptable. Many parts of the hotel were in need of refreshing; lights hanging off the walls, banisters broken, jacuzzi’s in the room were stained yellow and some doors did not close properly. In summary, this could be a lovely hotel but we were bitterly disappointed and would not recommend. For the price paid, we expected much, much more and will likely pen an email of complaint. Other guest of the hotel had a very similar view from conversations we had.

Good idea for the over water style villas and staff are very friendly

It was very old and needs alot of work. The view from the pool rooms isnt the best as the villa in front obstructs your view and there is a old building just off to the right. Breakfast was very poor also only had it once skipped it the rest of the days. The over water villas are not accessible you need a buggy to get to them or its a very steep walk buggy does not operate between 00:00 and 06:00 so if you come in late your in for a steep walk.