The Curtain

steam shower

I asked for a quiet bedroom... but was located on the first floor above the restaurant.... It was just impossible to sleep with the music. The bass beat was even making my bed move! I called the reception but it didnt change anything. The breakfast as a little choice and they charge you if you ask for a cafe latte which is not acceptable in a socalled 5* hotel.

Location and breakfast great. Loved the heated rooftop pool! Good to have access to the members club downstairs too. Nice staff, and customer service during breakfast.

Extremely disappointed that my work key card had been removed from my room whilst I was out watching a show. Left the key card next to the fridge before I left, but when I returned this had gone missing. Staff had been in my room to turn down the sheets etc, but after 2 weeks of investigating (me chasing them!) they responded with a bland message saying this has not been found. Now have incurred a charge from my workplace to replace the key card. Also - was staying for my wife's birthday. When checking in, we was told that we had been upgraded - however was given a twin room. So disappointing as we booked a courtyard room, but instead was given a street view room with two double beds. That's not an upgrade at all!

Nice bathroom in the room. Would recommend the gospel brunch at the Red Rooster restaurant attached to the hotel.

Dined a la carte at the lido restaurant, on ordering was notified in excess of 5 dishes were unavailable on the menu. Service in the restaurant was poor, had to send the steak back as it was overdone. Restaurant staff was pretty amateur, little attention to detail or regard when asking why so many dishes not available and when sending food back. Stayed in a second floor room, very loud music from the hotel club kept us up until 4am. Overall had higher expectations from a hotel of this stature. Would not recommend, much nicer hotels in London.