The Tower Hotel

Versión moderna del infierno

nada

un lugar caliente y loco, ascensores lentos, un lugar viejo y astuto, ¿no le dijimos el infierno?

I would never recommend or go back to this hotel. Horrible value should have stayed at the Four Seasons for an extra 50.00 a night

This was one of the worst hotel experiences I've had in a very long time. The hotel was very poorly represented about who they are as a brand, quality of hotel, and by far not valued at 4 or 5 stars as they claim to be. Our first room was a deluxe with tower view. The carpet had tears in it, we had a leaky faucet, and later that evening we discovered the air conditioning didn't work. After many discussions with the front desk their solution was to move us to a twin bed room and put a fan in the room to cool it down. While moving our bags at 11;30 PM the bellman told us this happens quite often and they don't have maintenance on staff anymore. Having worked in hospitality and hotels all my career this is a clear sign to me that the hotel doesn't value their service levels. When having a hotel of over 700 rooms without maintenance on staff you're going to consistently have unhappy customers with service failures. I urge them to put this job back on payroll as it will help your service records considerably. After 3 phone calls the manager on duty Marga was helpful and compd breakfast and upgraded us to a suite the next night. These are all nice but it seemed like we were having to explain to them they needed to do something rather than them being apologetic about the horrible situation of our room and the huge inconvencice.

The rooms are very quiet for a london hotel, both times I have stayed here I have had a room looking over St Katherine's Dock with very little traffic noise

Location excellent

just smelly drains in bathroom

The view from the room was fabulous, room was comfortable but outdated and shabby.

No tea coffee facilities in rooms,had to stay in older smoking room which still smells of stale smoke but great view from 7th floor .rooms need updating.could be a fantastic place in its position with serious update.

Nothing in particular, all very average.

Arrived at hotel approximately 12 noon. Were told room not ready until 2 pm but we could upgrade for £50 to a room that was ready, as we had an appointment in Knightsbridge at 1.30 we decided to accept the offer. Whilst checking out heard two other people being offered the £50 upgrade. We had booked and paid for a de luxe room we were "upgraded" to a de luxe room which supposedly had a larger bed and a river view. Sounds like a scam.

Su excelente ubicación y el buen trato del personal de consergería, no asi con el personal de check in / out.

Con una tarifa alta no incluye desayuno. Tiene mal servicio al huesped con respecto a despertador o solución de algun inconveniente con la habitación. Las habitaciones de lujo no se corresponden con esa categoría.

El silencio en las habitatciones i la comodidad de la cama

podrian tener informacion ( comidas, horarios, precios ) en castellano

Realmente la situación es muy buena. La limpieza de las habitaciones es correcta y la atención del servicio de asesoramiento turístico excelente.

El que te acompañe a la habitación un botones y no nos ayudase con el equipaje fue un mal detalle así como que la recepcionista masticase chicle.POr otra parte , ya se nos advirtió , pero quiero dejar constancia de que la habitación necesita una urgente reforma para estar a la altura de precio que se paga.

la ubicacioin y las vistas al entorno.

las tarifas aplicadas.

Las vistas al puente desde la entrada y al rio desde la ventana de la habitación. La tranquilidad del lugar tambien es muy reconfortante.

Salvo una recepcionista en concreto, el resto de ellas eran bastante desagradables en cuanto a atención al cliente. La puerta del lavabo de la habitación estaba muy dejada y desgastada, vista desde dentro del baño. Este hotel, si no fuera la poca atención prestada por la mayoría del personal, lo recomendaría con más tranquilidad, pero si quitamos este inconveniente, la estancia fue agradable.