Hostal Nersan II

Limpieza, ubicación

Muy mal olor dentro del hostal (humedad, falta de ventilación?), el agua caliente no funcionaba, aunque lo solucionaron rápido

First of all, I would say this property Airbnb style not hostel. Its more flat than hostel. The location is on the normal building on 5 floor and it’s like multi room flat. I think it was just a flat reconstructed to hostel. It’s not a plus.

So, as I said... normal building - no sign! Nothing! Before I contacted the hostel through booking, no one respond to me. When I arrived and finally understand how to get there (thanks people who wrote that in feedback), the woman opened the door and spoke to me only in Spanish! I do not speak Spanish, she did not speak English! I was shocked. She took my passport and say to me - “No”... and in the sign of gestures and knowing few words in Spanish, I understood there was no reservation. So I showed it on booking from my phone. Then, this woman said - No, and showed me the paper and said “Irina”. I was super angry because she was holding my passport and could not even see my name. I said - I am Irina and put my finger to the name of passport which she has in HER hands! And she started smiling and gave me key. That’s all. All time from 16.30 till 9.30 next day of my staying there was no one on reception. There was written a number and said that u can contact the person who speak English. I wrote to whatsapp and nobody respond me. Read but no respond. Being a young girl, I did not feel safe there, I did not see no one who can I contact in case (for example) having troubles with opening the door. I do not think that this property should be on booking, it’s more sharing flat, not hostel.