Shelborne South Beach

Ubicación,piscina , playa

Limpieza pésima en los cuartos . No aspiraban

Desayuno y ubicacion

Tiempo de atención en recepción a la llegada extenso, parece que no tenían la reserva de booking. Contratamos habitación con balcón y nos dieron una sin. Nos dijeron que pasáramos una noche en la habitación y después nos cambiarían, finalmente no tenían y no nos cambiaron. El tv al inicio no funcionaba. Todo lo anterior NO es aceptable para un hotel de usd 400 la habitación. Limpieza, alfombras manchadas. En recepción muy evasivos con las soluciones .

Overall the hotel is OK, offers good towel service at pool and beach. The location is relatively central with good access to restaurants, the Lincoln Mall, bars, etc. The beach is beautiful and well maintained. The style of the rooms and and the available minibar are great. The bed was very comfortable and the view great! While food and beverage service was available, staff was in times a bit grumpy (except for the man serving drinks/food at the beach, who was great!) and drink were pretty watery.

The hotel is in dire need of renovation. The elevators and corridors are banged up. The base board and doors in our room had clearly seen water damage and were warped. The bathroom flooded when showering. Light fixtures hadn't been cleaned in a while, and even the mirrors has smears from prior guests on them. The window in on room didn't stay open, the closet doors were missing entirely and a drawer handle only half attached. The minibar wasn't replenished with the snacks we enjoyed the first night.