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Beware room 134!
The bathroom worked as it should. There was hot water in the shower. The drains and toilet worked fine.
My wife called the morning we were going to check in to confirm we'd have a room with a queen and double sized beds. She was told we're confirmed and that wouldn't be a problem. When we got to our room that night we had quite a surprise - the room had the double bed we asked for but the other bed was a... twin bed! I called the front desk to ask why there was a twin bed in our room. "Your room has a queen and a double". "I'm standing in my room right now and there's no queen bed here". "How did you book your room?" "Online". "We're not responsible for what the website promised you". "Oh no, no no. YOU just told me I had a queen bed. I am asking YOU to make good on YOUR promise of a queen bed". Silence for about 10 seconds. Then "We're all booked up for the night and there aren't any other rooms". Just out of curiosity, I checked the hotel website and there's no mention anywhere of a room with a twin bed. The next morning I went to the front desk to ask for a call from the manager to refund a portion of my bill. The front desk clerk asked what my complaint was and I told her about the beds in the room. "That room has a queen and double beds". "No it doesn't. It's a twin bed". "How did you book your room?" "Online". "We're not responsible for what the website promised you". "I've heard. But YOU told my wife yesterday we'd have a queen bed. YOUR employee last night told me that room had a queen bed and YOU also just told me that room has a queen bed. I am asking YOU to make it right". Loud sigh. "I'll have the manager call you". It's been two weeks Mr Manager. Still waiting for that call....
Acerca del hotel
Travelodge by Wyndham Mill Valley/Sausalito de Mill Valley está a solo 15 minutos en coche de Puente Golden Gate y Palacio de Bellas Artes. Tendrás periódicos gratuitos en el vestíbulo, un servicio de recepción las 24 horas y una máquina expendedora a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
basado en 483 opiniones
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Sitios de interés populares
- Marin Theatre Company 1,7 km
- Sweetwater Music Hall 3,1 km
- Throckmorton Theater 3,1 km
- Old Mill Park 3,4 km
- Muir Woods National Monument 4,6 km
- Golden Gate National Recreation Area 5 km